Andrea C.
Construction, 11-50 employees
Less than a year
“Good tool”
Pros
8x8 has worked really well as our phone system. It handles what we need it to do and anytime we need to set up a conference call with the office, it makes that possible without any trouble.
Cons
The voicemail feature is the part I am not happy with. It frequently cuts off my messages and doesn't allow the voicemail to finish completely.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Anonymous
Wholesale, 51-100 employees
More than a year
“Mini view helps with multitasking well”
Pros
The floating mini view comes in really handy on desktop especially when I need to move between other systems while staying on a call.
Cons
Call lag can effect the customer experience and the call recordings are missing sentiment and analytics features that competing software already offers.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Georgina H.
Computer & Network Security, 500+ employees
Less than a year
“reliable for years”
Pros
Our company has been using it for years and it has been excellent. It's a really effective way to record customers and keep track of every conversation.
Cons
A few weeks ago an update made the system unusable for a couple of days. Thankfully the support team got it fixed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Nick W.
Building Materials, 51-100 employees
More than a year
“Phones and mobiles work together”
Pros
Being able to connect mobile phones and landlines together is a really useful feature.
Cons
The call quality still doesn't match a traditional landline although it performs better than most other apps I have used.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
michael s.
Wholesale, 51-100 employees
Less than a year
“Easy to find our way”
Pros
8x8 Software is very easy to use. The interface is simple and using its features is hassle-free with a very small learning curve.
Cons
One limitation with the basic version is that it only keeps communication history for a short period of time.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Stephanie
IT, 51-100 employees
More than a year
“Ideal for remote work and international communication”
Pros
I can easily make high quality UK and international calls. With multiple offices and stakeholders across the globe and remote work being the norm, it's so much more convenient than providing desk phones or mobiles to everyone.
Cons
I often have to redownload the app when it disappears from my computer, but this is probably an issue with our system rather than the software itself.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Marc
Human Resources, 51-100 employees
Less than 6 months
“Very reliable product”
Pros
It's a reliable and dependable product that's also very easy to use. It meets all our needs and works perfectly.
Cons
There are no major issues, though occasionally calls come through even when my status is set to busy.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
emma
Human Resources, 500+ employees
Less than 6 months
“Excellent software”
Pros
The service is excellent and very easy to use, both on mobile and laptop.
Cons
I don't like that when you transfer calls, you can still hear the conversation.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle
Finance, 11-50 employees
More than a year
“I like it”
Pros
What I liked most was the reliability and efficiency of the system.
Cons
I have not had any negative experiences with 8x8 Work.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Britta
Healthcare, 500+ employees
More than a year
“Works perfectly for my needs”
Pros
We use it for our phone system. At the corporate level where I'm located, we use 8x8 on our computer so there's no need for desktop phones, which is very convenient.
Cons
I often miss calls because no notification pops up, though I'm sure it's just a setting I need to adjust, rather than an actual issue with the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sarah
IT, 1-10 employees
More than a year
“Simple installation process make work easier”
Pros
I appreciated the closed caption feature for video calls because I have a hearing impairment and often struggle to understand others during calls and video meetings.
Cons
The service seems to have become a bit inconsistent over the past year. Calls only come through about 80% of the time and voicemails take a while to appear.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
6
Functionality
9
Katie
Marketing, 1-10 employees
More than a year
“Nice VOIP solution, though not the most affordable”
Pros
My favorite feature is the desktop app, which can be downloaded to both my PC and mobile device. I can make and receive calls and even send text messages from the app.
Cons
it is pricier compared to other VOIP software.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
Tony
Education, 500+ employees
More than a year
“User friendly and convenient”
Pros
The admin console is user-friendly, intuitive and well organized.
Cons
Tech support is slow and delayed, like when trying to block spam calls, for example.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Samuel
Human Resources, 51-100 employees
More than a year
“A comprehensive software”
Pros
I love the self-service portal and admin dashboard. Everything I need to configure the system and tools is easily accessible.
Cons
The menu hamburger bar has a lot of features to navigate and sometimes it can be difficult to find the right one.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
10
Burn
Retail, 51-100 employees
More than a year
“Makes work easy to manage”
Pros
The system is very easy to configure especially compared to a typical phone system, making it much more manageable.
Cons
sometimes it face occasional connection issues if the internet speed is slow.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
6
Functionality
10