8x8 Software Reviews

“Ideal for remote work and international communication

Pros

I can easily make high quality UK and international calls. With multiple offices and stakeholders across the globe and remote work being the norm, it's so much more convenient than providing desk phones or mobiles to everyone.

Cons

I often have to redownload the app when it disappears from my computer, but this is probably an issue with our system rather than the software itself.

“Very reliable product

Pros

It's a reliable and dependable product that's also very easy to use. It meets all our needs and works perfectly.

Cons

There are no major issues, though occasionally calls come through even when my status is set to busy.

“Excellent software

Pros

The service is excellent and very easy to use, both on mobile and laptop.

Cons

I don't like that when you transfer calls, you can still hear the conversation.

“I like it

Pros

What I liked most was the reliability and efficiency of the system.

Cons

I have not had any negative experiences with 8x8 Work.

“Works perfectly for my needs

Pros

We use it for our phone system. At the corporate level where I'm located, we use 8x8 on our computer so there's no need for desktop phones, which is very convenient.

Cons

I often miss calls because no notification pops up, though I'm sure it's just a setting I need to adjust, rather than an actual issue with the software.

“Simple installation process make work easier

Pros

I appreciated the closed caption feature for video calls because I have a hearing impairment and often struggle to understand others during calls and video meetings.

Cons

The service seems to have become a bit inconsistent over the past year. Calls only come through about 80% of the time and voicemails take a while to appear.

“Nice VOIP solution, though not the most affordable

Pros

My favorite feature is the desktop app, which can be downloaded to both my PC and mobile device. I can make and receive calls and even send text messages from the app.

Cons

it is pricier compared to other VOIP software.

“User friendly and convenient

Pros

The admin console is user-friendly, intuitive and well organized.

Cons

Tech support is slow and delayed, like when trying to block spam calls, for example.

“A comprehensive software

Pros

I love the self-service portal and admin dashboard. Everything I need to configure the system and tools is easily accessible.

Cons

The menu hamburger bar has a lot of features to navigate and sometimes it can be difficult to find the right one.

“Makes work easy to manage

Pros

The system is very easy to configure especially compared to a typical phone system, making it much more manageable.

Cons

sometimes it face occasional connection issues if the internet speed is slow.