Nextiva
3.619 Reviews
Nextiva is a cloud customer experience and business phone solution for sales, support, and administrative departments. It supports companies with high call volumes from the healthcare, retail, and automotive industries. Users laud its easy set-up and administrative control offered. However, navigation of the portal receives the most negative feedback. Recently,...
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Dialpad AI Contact Center
00 Review
Dialpad AI Contact Center helps teams improve customer interactions with AI-powered coaching, real-time call transcription, and automated routing. While performance can be slow under peak hours, it supports secure, scalable operations for growing businesses and contact center teams....
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RingCentral Video
4.322 Reviews
RingCentral Video enables teams to hold secure, AI-enhanced meetings from any device, supporting clear communication with mobile access, browser-based joining, and collaboration tools. While its advanced capabilities depend on the plan selected, it serves small to large businesses that need reliable, flexible video conferencing across varied work environments....
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Vonage Business
00 Review
Vonage Contact Center is an AI-powered solution designed to maximize small business efficiency through intelligent routing. While advanced features may require technical assistance, its 99.999% uptime and low-code setup provide a seamless transition for expanding teams, making it a compelling choice for customer engagement....
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Zoom Phone
4.335 Reviews
Zoom Phone simplifies enterprise communication with cloud VoIP, video, and chat capabilities. While users may find advanced routing setup complex initially, its reliable global coverage and seamless app integration ensure consistent connectivity. Thus, Zoom Phone remains a scalable choice for modernizing business telephony....
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GoTo Connect Contact Center
4.245 Reviews
GoTo Connect Contact Center provides customer support tools that improve interaction quality and agent efficiency. It integrates voice, chat, and AI features to create better experiences. Although setting up integration requires planning, its omnichannel support and analytics make it stand out for effective customer service management....
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Ringover
4.825 Reviews
Ringover software simplifies team communication with its cloud-based phone system. Designed for customer support, sales, and remote teams, the software improves productivity and collaboration. While it may lack advanced customization for complex setups, its ease of use and pricing make it a solid choice....
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CloudTalk
4.416 Reviews
CloudTalk offers seamless communication through its desktop and mobile app for businesses of any size. Although analytics could be improved, flexible communication with AI-enabled tools ensures seamless connectivity. CloudTalk brings integrated features like CRM connections and worldwide calling to efficiently enhance customer interactions and team collaboration....
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Aircall
4.130 Reviews
Aircall provides a reliable, user-friendly communication platform for sales and support teams. The software integrates with major CRMs and essential business tools. While a simpler exit process could enhance conference call management, Aircall offers a quick setup and intuitive interface. Moreover, Aircall supports AI tools to eliminate several manual tasks....
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Microsoft Teams Phone
4.51464 Reviews
Collaborative calling by Microsoft Teams Phone transforms team communication by enabling seamless call handling and forwarding, fostering teamwork across environments. While mastering advanced admin features can take time, its intelligent call features, PSTN connectivity, and integration with Teams enhance productivity for mid-sized to large enterprises....
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JustCall
4.712 Reviews
JustCall is a cloud phone system that transforms your business communications. It assists users in making and receiving calls, managing messages, and tracking performance. While some integrations are complicated, it's excellent for effectively training team members. JustCall empowers users to take control of their communication and elevate customer experience....
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Genesys Cloud CX
4.262 Reviews
Genesys Cloud CX is an AI-powered experience orchestration platform that connects every customer and employee interaction seamlessly. While its data extraction formatting can be challenging, it offers a unified, feature-rich solution. The platform personalizes experiences at scale through intelligent automation, omnichannel engagement, and workforce management tools....
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Ooma Office
4.462 Reviews
Ooma Office helps small teams manage business calls with cloud-based VoIP, virtual receptionist, mobile apps, and flexible call handling. While advanced enterprise contact center capabilities are limited, it suits small businesses, remote teams, and multi-location offices that need reliable, straightforward business phone communications....
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