Last Updated
Overview
8x8 software empowers businesses with unified communication solutions tailored to modern needs. Though it has limited video conferencing features, it stands out as an effective mobile app. 8x8 software elevates productivity and collaboration with its user-friendly tools designed to keep your team connected, no matter where they are.
Overall Rating
Based on 15 users reviews
4.5
Rating Distribution
Positive
93%
Neutral
7%
Negative
0%
Starting Price
USD20
per seat per unit
8x8 Software Specifications
- Real-Time Communication
- File Sharing & Management
- Document Management
- Task & Project Management
What Is 8x8 Software?
8x8 software is a robust cloud-based VoIP solution designed for small and medium-sized businesses and offers a harmonized communications and contact center platform. It integrates high-quality phone services with VoIP features, streamlining communications for all employees and customers. It serves various industries such as Healthcare, Financial Services, Retail, and a few others. 8x8 software hosts VoIP service with reliability and cost-effectiveness, and it is a superior alternative to traditional business communication solutions.
8x8 Software Pricing
8x8 software price works on a subscription-based model offering four unique solutions, including:
- Contact Center
- CX beyond the contact center
- Communications APIs
- Unified communications
8x8 Software Integrations
8x8 software offers diverse integrations, which include:
- Google Workspace
- HubSpot
- Microsoft Dynamics 365
- Zoho
- Okta
- Verint
- Regal
Who Is 8x8 Software For?
8x8 software caters to various industries/sectors, including:
- Healthcare
- Retail
- Manufacturing
- Insurance
- Investments & banking
- Fintech
Is 8x8 Software Right For You?
8x8 software offers a versatile platform equipped with robust collaboration, communication, and customer engagement tools customized to meet specific business needs. It comes with an integrated suite of VoIP, video, and messaging solutions, flexible plans, global support, and unlimited international calling, making it the ideal choice for expanding businesses seeking reliable, scalable communication options.
Still confused about whether 8x8 software is the right option? Connect with our professional customer support team at (661) 384-7070 for further assistance.
8x8 Software Features
Omnichannel Routing
Omnichannel Routing assists businesses in meeting ever-growing customer expectations by offering voice and digital channel support, intelligent routing, and user-driven functionalities. It enhances customer satisfaction, improves issue resolution, and streamlines operations through AI-driven, intuitive solutions.
Workforce Engagement Management
This feature helps improve customer experiences by combining quality management and workforce solutions. It enhances team engagement, simplifies coaching, identifies opportunities with advanced analytics, and optimizes staffing through forecasting and real-time adjustments.
High Volume Messaging
This advanced feature allows businesses to send personalized, mass messages for promotional campaigns. It helps reach a large audience efficiently, ensuring targeted communication for marketing purposes while maintaining relevance and engagement with recipients.
Voice
8x8 software brings this feature to help businesses maintain privacy by using call masking and virtual numbers, ensuring secure communication. It also helps users with anonymous calls, in-app voice messaging, and localized support while improving customer interaction and safeguarding personal data.
Conversational Intelligence
Conversational Intelligence feature utilizes AI-driven insights to help businesses make informed decisions. It analyzes interactions to uncover patterns, providing actionable data that can enhance customer experience, optimize performance, and drive more effective outcomes.
Pros And Cons of 8x8 Software
Pros
Offers unified communication
Offers an effective mobile app
Provides a digital fax solution
Excellent for remote work
Cons
Frequent updates can be disruptive
Occasional drops in call quality
Offers limited video conferencing features
8x8 Software Reviews
Total 15 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars53%
4
Stars40%
3
Stars7%
2
Stars0%
1
Stars0%
Share your experience
Andrea C.
Construction, 11-50 employees
Less than a year
“Good tool”
Pros
8x8 has worked really well as our phone system. It handles what we need it to do and anytime we need to set up a conference call with the office, it makes that possible without any trouble.
Cons
The voicemail feature is the part I am not happy with. It frequently cuts off my messages and doesn't allow the voicemail to finish completely.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Anonymous
Wholesale, 51-100 employees
More than a year
“Mini view helps with multitasking well”
Pros
The floating mini view comes in really handy on desktop especially when I need to move between other systems while staying on a call.
Cons
Call lag can effect the customer experience and the call recordings are missing sentiment and analytics features that competing software already offers.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
Georgina H.
Computer & Network Security, 500+ employees
Less than a year
“reliable for years”
Pros
Our company has been using it for years and it has been excellent. It's a really effective way to record customers and keep track of every conversation.
Cons
A few weeks ago an update made the system unusable for a couple of days. Thankfully the support team got it fixed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Frequently Asked Questions
Does 8x8 software offer an API?
Yes, 8x8 software offers API access.
Does 8x8 software have a mobile app?
Yes, 8x8 software offers a mobile app for Android and iOS devices.
What language does 8x8 software support?
8x8 software supports multiple languages, including English, French, Spanish, Finnish, Swedish, Italian, German, Dutch, and Portuguese.
What other apps does 8x8 software integrate with?
8x8 software offers a variety of third-party integrations, including HubSpot, Microsoft Dynamics 365, Regal, Verint, Okta, Google Workspace, and Zoho.
What types of pricing plans does 8x8 software offer?
8x8 software cost structure follows a subscription-based model, offering four distinct solutions, i.e., Contact Center, CX Beyond the Contact Center, Communications APIs, and Unified Communications. Obtain a comprehensive 8x8 software price estimate to choose the most suitable pricing plan for your business.
Who are the typical users of 8x8 software?
Typical users of 8x8 software are healthcare, manufacturing, retail, and financial services industries/sectors.
What level of support does 8x8 software offer?
8x8 software offers support through phone, email/help desk, live rep (24/7), chat, FAQs/forums, and a knowledge base.