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Overview
Auvious Video Counselor streamlines digital interactions by offering tools such as screen sharing, video chat, and secure file transfer for contact centers. While users may notice limited screen-sharing capabilities on mobile browsers, the software’s secure, no-download architecture ensures high accessibility. Overall, it enhances customer engagement and reduces resolution times.
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Starting Price
Custom
Auvious Video Counselor Specifications
- Real-Time Communication
- Integration with Other Tools
- Automation & Workflow
- Security & Compliance
What Is Auvious Video Counselor?
Auvious Video Counselor is a Customer Engagement platform designed to facilitate real-time, face-to-face interactions within support environments. The software offers a suite of visual tools, including high-definition video, audio, co-browsing, and screen sharing, without requiring users to download external applications. It benefits businesses by reducing resolution times and building trust through personalized communication. Additionally, it addresses the pain point of disconnected digital journeys by allowing seamless escalation from text to video.
Auvious Video Counselor Pricing
Auvious Video Counselor Integrations
The software supports integration with the following platforms:
- Genesys Cloud CX
- Talkdesk
- OpenAI software
- Google Gemini
Who Is Auvious Video Counselor For?
Auvious Video Counselor is ideal for a range of industries, including:
- Financial services
- Insurance
- Healthcare
- Retail
- Automotive
Is Auvious Video Counselor Right For You?
Auvious Video Counselor is an excellent choice for organizations seeking to humanize their digital customer service channels. It stands out with its “Agentic AI” capabilities and seamless integration into platforms like Genesys, which helped it achieve “Elite Partner” status in the Genesys AppFoundry. The software ensures enterprise-grade security and compliance with standards such as GDPR, HIPAA, and ISO27001. By offering a secure, no-download video experience, Auvious Video Counselor effectively addresses the need for immediate, visual problem-solving in high-stakes industries.
Still not sure about Auvious Video Counselor? Contact our support team at (661) 384-7070 for further guidance.
Auvious Video Counselor Features
Artificial Intelligence (AI) Tools
The software utilizes AI to enhance call center interactions by providing deep insights and efficiency. It supports image analysis, sentiment analysis, summaries, and transcript extraction to help businesses analyze conversations and improve customer interactions seamlessly.
AR Annotations
This feature allows agents to highlight specific points on a customer's video stream using an augmented reality tool. It enables both agents and customers to annotate the screen, providing step-by-step visual guidance for technical assistance.
Audit Logs
Auvious Video Counselor records user interactions with the application, including specific actions and outcomes, for security auditing. It tracks sensitive data handling, such as exporting or viewing video recordings, to ensure compliance and oversight.
File Sharing
Users can exchange files during a call through a simple drag-and-drop mechanism. This feature enables both customers and agents to send and receive documents instantly within the video interface.
Interaction Widgets
Auvious Video Counselor enables customers to trigger inbound interactions directly from a website through customizable widget options. It supports various modes, including click-to-video, chat, click-to-call, co-browsing, and scheduling, allowing for seamless escalation to visual engagement.
Pros And Cons of Auvious Video Counselor
Pros
Supports high-definition video and audio quality
Enables secure calls with advanced encryption algorithms
Minimal bandwidth requirements for video calls
Cons
Requires specific agent permissions to use
Background effects may require a higher CPU
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Frequently Asked Questions
Does Auvious Video Counselor offer an API?
Yes, Auvious Video Counselor offers an API.
Does Auvious Video Counselor have a mobile app?
No, Auvious Video Counselor does not offer a standalone mobile app; however, it provides iOS and Android SDKs for custom mobile integrations.
What language does Auvious Video Counselor support?
Auvious Video Counselor is primary available in English, German, Spanish, Finnish, Dutch, Polish, Swedish, Turkish, and Simplified Chinese.
What level of support does Auvious Video Counselor offer?
Auvious Video Counselor provides support through form submission, a knowledge center, and a resource academy, alongside live support options via screen share or co-browser.
Who are the typical users of Auvious Video Counselor?
The typical users of Auvious Video Counselor features come from different industries, such as financial services, insurance, healthcare, retail, and automotive.
What types of pricing plans does Auvious Video Counselor offer?
The Auvious Video Counselor price is customizable as per the specific needs of each business. Request a personalized Auvious Video Counselor pricing quote for your business.
What other apps does Auvious Video Counselor integrate with?
Auvious Video Counselor integrates with Genesys Cloud, Talkdesk, OpenAI, and Google Gemini.