Talkdesk

Talkdesk

Claimed

Claimed

19 Review(s)

Overview

Talkdesk offers an intuitive call center solution designed for improved customer experiences. While it excels in integration with existing tools and user-friendly interface, smaller businesses may find it challenging to implement due to higher costs. Overall, Talkdesk enhances communication efficiency for customer-focused organizations.

Overall Rating

Based on 19 users reviews

4.6

Rating Distribution

Positive

95%

Neutral

5%

Negative

0%

Starting Price
Custom

What Is Talkdesk?

Talkdesk is a cloud-based call center software solution tailored for businesses seeking to enhance customer engagement across various industries. By streamlining communication processes, Talkdesk provides tools that improve response times and customer satisfaction. Its robust analytics capabilities help organizations identify and address operational inefficiencies, leading to better service delivery. The software effectively addresses common pain issues such as high operational costs and complex integrations, making it a useful tool for businesses.

Talkdesk Pricing

Talkdesk offers four packages:

  • CX cloud digital essentials: $85/user/month
  • CX cloud essentials: $85/user/month
  • CX cloud elevate: $115/user/month
  • CX cloud elite: $145/user/month
Talkdesk cost will differ depending on your organization type and needs. Users can get pricing for the plan that best suits them.

Disclaimer: The pricing is subject to change.

Talkdesk Integrations

The software seamlessly integrates with various popular business applications, including:

Watch a free Talkdesk demo to learn more about its integrations.

Who Is Talkdesk For?

Talkdesk software is designed for businesses of all sizes across various industries, such as:

  • Retail
  • Restaurants
  • Education management
  • Marketing and advertising
  • Financial services
  • Hospitality
  • Computer software

Is Talkdesk Right For You?

Talkdesk is a strong choice for companies due to its ability to enhance customer interactions, streamline communication processes, and provide valuable insights into performance. Its cloud-based platform ensures scalability and flexibility, making it suitable for businesses of various sizes and industries.

Still not sure if Talkdesk is right for you? Get in touch with our customer support team at (661)384-7070, and it will help you make the best decision. 

Pros And Cons of Talkdesk

Pros

  • Mobile app

  • Easy to deploy

  • Customizable

  • Affordable pricing plans

  • Efficient search feature for updates

Cons

  • Some integrations can be difficult, according to software users

  • Stable internet connection required

  • Sometimes updates can cause glitches

Frequently Asked Questions

Yes, Talkdesk offers an API.

Talkdesk supports several languages including English, Russian and Portuguese.

Talkdesk integrates with Microsoft Teams, Zoom and Shopify.

Talkdesk supports Android and iOS devices.

Talkdesk price starts at $85/user/month. Users can get pricing for a tailormade plan.

The typical users of Talkdesk are those in the retail, hospitality and computer software industries.

Talkdesk offers email, chat, phone support, Knowledge Base and FAQs.