Chatter
Last Updated
Overview
Chatter facilitates secure information sharing and networking within the corporate environment. Although the interface may feel dense initially, the ability to link conversations to records significantly improves context. Nonetheless, its deep integration within the Salesforce ecosystem ensures that teams remain aligned and productive across all departments.
Chatter Specifications
- Real-Time Communication
- File Sharing & Management
- Feedback Management
- Mobile Accessibility
Chatter Features
Profile-Based Chatter Rollout
This feature enables administrators to control access to Chatter by rolling it out to specific parts of the organization first. It supports managing deployment incrementally by assigning permissions to user profiles or permission sets.
Publisher Actions And Layouts
Chatter supports customized actions in the publisher, allowing users to create records or log calls directly from the feed. This feature enables administrators to configure global or object-specific actions to streamline workflows and reduce navigation time.
Assign Pin Post Permission
This feature permits authorized users to pin critical information to the top of a group or record feed for high visibility. In this regard, Chatter supports this functionality to ensure that important announcements or policy updates remain accessible to all relevant team members.
Feed Tracking
This function automatically notifies users whenever changes are detected in the fields of records they follow. Chatter software enables teams to stay up to date on account, case, or opportunity status without manual checks.
Group Layouts
This feature enables the customization of the layout for groups, allowing admins to arrange fields and actions to suit specific needs. Chatter supports organizing collaborative spaces effectively by highlighting the most relevant tools for the team.
Pros And Cons of Chatter
Pros
Supports real-time feed tracking for record updates
Comes with customizable user profiles and group capabilities
Offers granular permission settings for data security
Cons
The interface can feel cluttered initially
Limited offline functionality for mobile devices
Chatter Reviews
Total 3 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars33%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Retail, N/A employees
“Fast live chat for teamwork”
Pros
The chat and discussion tools are my favorite part because they're quick and work really well in real time while handling calls.
Cons
It isn't the best option for accurate documentation because like I mentioned, we use it live at Lowes and there are over a thousand people communicating through it every minute. With so much happening so fast in Chatter, things can be hard to track accurately.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Computer Software, N/A employees
“Effortless real-time team collaboration”
Pros
One thing that really helps with it is the real-time visibility into team activity so keeping up with project progress and everyday communication feels much more manageable. It also gives everyone a central place to communicate and collaborate which makes sharing ideas and working together on projects a lot more convenient.
Cons
There is definitely a bit of a learning curve especially for anyone who is new to this ecosystem and it may take some time to get comfortable with it. Security can also become a concern if the right protections and policies are not properly set up.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Telecommunications, N/A employees
“keeps us informed!”
Pros
Salesforce Chatter has been really helpful for keeping our team connected and working together on projects and tasks, even with a hybrid setup. The real-time updates help everyone stay informed about changes right away which makes it much easier to respond quickly and make faster decisions.
Cons
Although it works well within the Salesforce ecosystem, getting it to integrate properly with third-party tools has been difficult and still requires more development effort.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Frequently Asked Questions
What types of pricing plans does Chatter offer?
The Chatter price ranges across the following two plans: a free-of-cost Chatter plan and a Chatter Plus plan at $15/user/month (billed annually). Request a personalized Chatter pricing quote for your business.
Does Chatter offer an API?
Yes, Chatters offers an API.
What other apps does Chatter integrate with?
In addition to its integration with the Salesforce ecosystem, Chatter software supports integration with Microsoft SharePoint.
What language does Chatter support?
Chatter is primarily available in major languages like English, French, German, Italian, Portuguese, Spanish, Dutch, Korean, Russian, Japanese, Chinese (Simplified & Traditional), and more.
Does Chatter have a mobile app?
Yes, Chatter is available via the Salesforce mobile app for iOS and Android devices.
Who are the typical users of Chatter?
The typical users of Chatter features are internal teams and Salesforce users needing record‑centric collaboration, sales, service, product, cross‑functional teams, and partners.
What level of support does Chatter offer?
Chatter offers support through Salesforce, including online resources, community forums, and ticketing systems.