Chatwoot

Pros

My sister recently began selling crochet items through social media and I ended up handling the leads, customers, sales and everything else for her small startup. For this kind of online business, it has been a really solid fit. The biggest advantage is not having to download every app and keep each one open all the time. I can set aside a couple of hours at night and from one platform, manage, check and reply to customer messages coming in from different channels from people interested in buying the crochet products.

Cons

During a flash sale, once requests started coming in quickly across multiple platforms like Facebook and Instagram, the mobile notifications in it were delayed. Also, connecting WhatsApp in the beginning felt a bit confusing and harder than it should have been.

Pros

Running this tool has been exactly what our small startup team needed from an on-site chat support tool. Getting it set up was quick and connecting it with our workflow was even simpler. We use it with both Slack and email and it handles our daily support needs really well. Compared with other bloated tools that hide their pricing, this one feels like an obvious choice. We rely on it every day with a single support agent and have been very happy with it.

Cons

After nearly a year of using it every day, we still haven't run into any issues.

Pros

It's an excellent tool for handling customer engagement. The platform is very user-friendly, highly responsive and gives us a solid place to manage customer support issues all in one spot. I used it regularly in my work and it does a good job of storing customer data while also providing useful insights. Implementation was simple which adds even more value to the product. Their support team has also been impressive, responding to questions quickly whenever needed. Overall, the way it fits into daily operations has really helped the organization grow faster.

Cons

Even though it's a very good tool overall, one area that could use some improvement is the UI especially to help new people get comfortable and adapt to the platform more quickly.