Cloud Softphone
Last Updated
Overview
Cloud Softphone keeps teams connected with voice and video calls, messaging, file sharing, and customizable webtabs. While the platform can be somewhat complicated to configure, it is reliable businesses of all sizes, especially UCaaS providers and teams managing remote or distributed workforces.
Cloud Softphone Specifications
- Real-time Communication
- File Sharing And Management
- Document Management
- Task And Project Management
What Is Cloud Softphone?
Cloud Softphone is a software that enables businesses to build and deploy white-label UCaaS apps for iOS, Android, MacOS, and Windows. The platform allows users to make voice and video calls, send messages, share files, and integrate custom content through webtabs, while maintaining access to over 100 premium features. It helps organizations quickly create cross-platform communication tools, reduces development costs, and provides flexible, scalable functionality to support clients’ connectivity needs.
Cloud Softphone Pricing
The vendor offers five Cloud Softphone price plans:
- White Label App: starting from $549/month
- Outgoing only: starting from $144/month
- Full featured: starting from $66/month
- Enterprise: starting from $479/month
- High Security White Label App: starting from $719/month
Disclaimer: The pricing is subject to change.
Cloud Softphone Integrations
Who Is Cloud Softphone For?
Cloud Softphone is ideal for organizations across a wide range of industries and sectors, including:
- Healthcare
- Hospitality
- Telecom
- IT
- Retail
- Transportation and logistics
Is Cloud Softphone Right For You?
Cloud Softphone is suitable for businesses seeking a scalable, secure white-label softphone solution with voice, video, messaging, file sharing, and customizable web tabs. It enables cross-platform deployment and provides HIPAA and GDPR-compliant encryption for regulated industries. Trusted by over 500 branded apps worldwide, the platform excels in creating enterprise-grade UCaaS applications. However, it is primarily focused on branded app development rather than ready-to-use consumer softphone functionality.
Still doubtful if Cloud Softphone is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Cloud Softphone Features
App Publishing Service
The platform allows businesses to publish custom softphone apps on iOS and Android without extensive development. It simplifies deployment while maintaining enterprise-grade quality and security standards. This helps organizations reach users quickly and ensures consistent branding across mobile platforms.
Location Reporting For 911 Services
Cloud Softphone software provides precise location reporting to support emergency response compliance. It integrates 911 services to deliver accurate caller positions during emergencies. This functionality enhances safety and ensures regulatory requirements are met for service providers.
Push Notifications
This feature enables real-time alerts for messages, calls, and updates. Notifications reduce missed communications and improve user engagement across devices. The platform supports secure, efficient delivery while minimizing battery consumption on mobile devices.
Multi-Party Rich Messaging
The software supports group chats with text, images, and file sharing for seamless collaboration. Users can communicate across teams in real-time within the app environment. It strengthens internal communication and client interaction without relying on external messaging tools.
Web Tab Views
The platform allows embedding custom web content directly into the softphone app via tabs. Businesses can integrate dashboards, support sites, promotions, or social media feeds to enhance the user experience. This also creates a unified interface that drives engagement and potential new revenue streams.
Pros And Cons of Cloud Softphone
Pros
Phone‑number based authentication simplifies login
Custom branding and configuration flexibility
Responsive customer support reported by users
Cons
Currently lacks multi‑extension support
Some customization may require more setup time
Cloud Softphone Reviews
Total 10 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars80%
4
Stars10%
3
Stars10%
2
Stars0%
1
Stars0%
Share your experience
Information Technology and Services, N/A employees
“Crisp and clear voice quality”
Pros
Cloud Softphone has been an excellent white-label option for our virtual PBX customers. The QR code provisioning makes setup feel smooth and removes the manual configuration mistakes that can happen during onboarding. We also value how it combines strong functionality with a clean, user friendly interface that is clearly optimized for voice calling. Also, the support team is very responsive and focused on resolving issues so any technical needs get handled quickly. Overall, it's a dependable platform that has noticeably strengthened our service offering.
Cons
One downside is the pricing which feels quite high for a fully branded app. If you run a virtual PBX business, the cost of white-labeling can be hard to justify especially when you do not have a large number of clients yet. Beyond the initial setup cost, several features we assumed would be included turned out to be paid add-ons. That pushes the total cost of ownership up quite a bit over time. The overall value would feel much stronger if more of those features were bundled into the base offering.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Telecommunications, N/A employees
“hands-on support”
Pros
The app's configurator is really well done and the support team is both quick to respond and highly competent.
Cons
Nothing negative comes to mind at the moment. Everything works exactly the way it should.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Telecommunications, N/A employees
“user-friendly”
Pros
Something that really helps is the built-in SMS support. Adding or removing people is much simpler than it is with other softphone options and the whole platform feels very user friendly while still offering plenty of customization.
Cons
At the moment, a single softphone user still can't be set up with multiple extensions although they've said that feature should be coming sometime in early to mid 2025.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Frequently Asked Questions
Does Cloud Softphone have a mobile app?
Yes, Cloud Softphone offers a dedicated mobile app.
What level of support does Cloud Softphone offer?
Cloud Softphone offers support through resource hub.
Who are the typical users of Cloud Softphone?
Cloud Softphone features are used by organizations across industries and sectors, including telecom, IT, retail, healthcare, hospitality, and transportation and logistics.
What language does Cloud Softphone support?
Cloud Softphone primarily supports English.
What other apps does Cloud Softphone integrate with?
Information about third-party integrations has not been specified by the vendor.
What types of pricing plans does Cloud Softphone offer?
Cloud Softphone offers five plans, including White Label App (starting from $549/month), Outgoing only (starting from $144/month), Full featured (starting from $66/month), Enterprise (starting from $479/month), and High Security White Label App (starting from $719/month). Get a detailed Cloud Softphone cost breakdown tailored to your specific requirements.
Does Cloud Softphone offer an API?
Yes, Cloud Softphone offers an API.