CloudCall Reviews

Pros

The platform felt user friendly right away and it came with several unique configuration options that let us design it to fit our business needs.

Cons

CloudCall had recurring connectivity problems and our calls were often flagged as spam. At times, I wasn't able to make outbound calls at all which was a major issue since recruiting work depends heavily on calling.

Pros

Having multiple services and options integrated in one place makes communication much easier to handle, both within our company and with people outside of it.

Cons

One downside is that it still doesn't seem very well known. With how user-friendly and effective it is, I really think more companies should be using it.

Pros

One thing it does well is connect with most recruiting CRMs. The unlimited texting and calling in most countries also makes it fairly cost-effective. Also, the sales team was pleasant and simple to work with.

Cons

Day to day though, the platform feels buggy and pretty inflexible. It really doesn't handle being used across multiple devices very well, whether that's laptops, desktops or phones which makes it harder to stay agile. Because of that, placing or receiving calls can turn into a hassle. Click-to-call also stops working from time to time and the integrations can break down. At one point, my account number was changed without any notice on the day it happened which left me unable to log in. The iphone app is genuinely awful nd I mean that. It was even worse before the update about a year ago but even now it's still not very good. Logging in is difficult and there's no option to transfer a call from the PC to the phone.

Pros

The software is very user-friendly and gives excellent access to all of the integration's features and capabilities.

Cons

I'm still new to the system and learning how it works but at this point I really don't have any complaints.

Pros

Getting around the software has been very simple and it gives excellent access to all the integration features and capabilities.

Cons

I'm still new to the system and learning how everything works but at this point I really don't have any complaints.

Pros

This has added a lot of value to the business and saved us a huge amount of time by connecting our communications with the CRM. Every call is automatically logged in the CRM, including recordings and when someone calls, their record pops up right away so we can instantly see their profile and past notes.

Cons

We really haven't had any downsides. The only very minor challenge was adjusting during the beginning of COVID but that was something everyone was dealing with at the time.

Pros

The Bullhorn integration was the one part I really appreciated especially the automatic note logging. It basically worked like a call center built right into the ATS.

Cons

Unfortunately, we dealt with frequent dropped calls, service outages and headset problems. Also, all of our numbers have been coming up as spam or scam for the past month and even though a fix was promised, it still hasn't happened. There always seems to be an excuse, with the blame pushed onto some other vendor, provider or partner instead of taking responsibility.

Pros

When we're consulting with clients by phone, the call monitoring and call whispering features have been really valuable for keeping things consistent across the business.

Cons

I've had to delete and reinstall the app a couple of times.

Pros

The CRM integration is excellent and the platform is very user-friendly. It's a really solid system overall.

Cons

Honestly nothing to complain about. The product has been excellent and the support team has been outstanding as well.

Pros

The CRM integration works really well and the system is very simple to use. It's an excellent product overall.

Cons

Honestly I haven't run into any issues. Both the product itself and the support team have been excellent.

Pros

It fits right into my workflow and lets me stay focused on hitting daily sales targets instead of getting bogged down with admin. Having everything in one place has made my day-to-day tasks feel much more organized and organized.

Cons

Customer support was a little slow to respond but they were so positive and friendly that it more than made up for the delay.

Pros

Since we started using it during the pandemic, it has really helped organize my business and made day-to-day work much more manageable. It captures all conversations and activities automatically so nothing gets missed and there's very little effort involved on my side. It's a really solid system and it integrates perfectly with our CRM.

Cons

Nothing specific comes to mind. This is the first system of its kind I've used so I don't really have anything similar to compare it against.

Pros

CloudCall fits right into my workflow and lets me stay focused on hitting daily sales targets instead of getting bogged down in admin. Having everything stored in one place has made my day-to-day tasks much more organized and organized.

Cons

Customer support was a little slow to respond but their positive attitude and friendliness more than made up for the delay.

Pros

Since switching to it during the pandemic, it has really helped organize my business and made day-to-day work much more manageable. It captures all conversations and activities automatically so nothing gets missed and it takes no extra effort on my part. It's a really solid system and the way it syncs with our CRM is spot on.

Cons

Nothing comes to mind at the moment. This is the first system of this kind I've used so I don't really have anything similar to compare it with.

Pros

Having clear visibility into who is calling makes a huge difference and it also gives my team the chance to listen back to calls and make sure all the important details are captured and then fed into our CRM through the prompts. It became especially valuable during remote working when we were onboarding new recruiters. Being able to monitor calls and talk to my team without the client or candidate hearing has helped improve quality much faster than before.

Cons

No cons from me!!

Pros

Just installing it once was enough and since then it keeps running quietly in the background while giving me one-click calling across whatever medium I'm using.

Cons

There have been a handful of times when I needed to uninstall and reinstall it to get updates to go through properly.

Pros

The mobile app being available has been really helpful and the option to use international alias numbers is especially useful when doing business with clients in other countries.

Cons

Call quality hasn't always been consistent and whenever problems come up, figuring out the exact cause has been difficult in the past.

Pros

Caller ID popping up right away on my desktop is a huge plus especially since it isn't limited to a phone. Looking up people is simple and transferring or forwarding calls is very simple. It also integrates with our software so when a client calls, their profile opens automatically which saves us time because we don't have to search for them manually.

Cons

The only thing I'd change is better connection with my current phone so I could see who's calling on the phone screen too instead of only on the computer.

Pros

A feature that has been especially useful is the mobile app and the option to use international alias numbers makes it really helpful for doing business with clients in different countries.

Cons

Call quality isn't always consistent and when problems have come up, it's been difficult in the past to figure out exactly where the issue was coming from.

Pros

Having caller ID appear instantly on my desktop has been a huge help especially since it's not limited to just a phone screen. Looking up contacts is simple and transferring or forwarding calls is just as simple. It also integrates with our software so when a client calls, their profile opens automatically. That saves us a lot of time because we don't have to search for people manually.

Cons

The only thing I'd change is having it connect with the phone I currently use so I could see who's calling on my phone screen as well, not only on my computer.