CloudCall

Pros

The platform felt user friendly right away and it came with several unique configuration options that let us design it to fit our business needs.

Cons

CloudCall had recurring connectivity problems and our calls were often flagged as spam. At times, I wasn't able to make outbound calls at all which was a major issue since recruiting work depends heavily on calling.

Pros

Having multiple services and options integrated in one place makes communication much easier to handle, both within our company and with people outside of it.

Cons

One downside is that it still doesn't seem very well known. With how user-friendly and effective it is, I really think more companies should be using it.

Pros

One thing it does well is connect with most recruiting CRMs. The unlimited texting and calling in most countries also makes it fairly cost-effective. Also, the sales team was pleasant and simple to work with.

Cons

Day to day though, the platform feels buggy and pretty inflexible. It really doesn't handle being used across multiple devices very well, whether that's laptops, desktops or phones which makes it harder to stay agile. Because of that, placing or receiving calls can turn into a hassle. Click-to-call also stops working from time to time and the integrations can break down. At one point, my account number was changed without any notice on the day it happened which left me unable to log in. The iphone app is genuinely awful nd I mean that. It was even worse before the update about a year ago but even now it's still not very good. Logging in is difficult and there's no option to transfer a call from the PC to the phone.