Covideo Reviews

Pros

The personalized, engaging introductions have been a big hit with our customers and they really appreciate that extra touch.

Cons

I haven't run into any issues with Covideo.

Pros

One feature that's really useful is being able to embed uploaded videos into the CRM while keeping all of the website information and headers intact.

Cons

Uploading can be a bit glitchy at times and it's frustrating that the app has to stay open the whole time a video is uploading.

Pros

Nothing else I've come across really compares to this service and the value it adds to my team has completely removed any need to look elsewhere. Their customer support is beyond amazing. We have a dedicated rep who is available to work one-on-one with every member of our team and their admin staff is also incredibly responsive and efficient whenever support is needed. The product proves its worth through the reactions our reps get from customers, who are often wowed by an approach they usually haven't seen before. It absolutely gets people to respond, even if it's just to say how impressed they are.

Cons

Honestly the only drawback that comes to mind is something their team is already actively helping with. My team has been a little hesitant to use the tool to its full potential and some of that comes from being camera shy when recording themselves. That said, the encouragement and support from the team has already started to build their confidence and improve how they use it.

Pros

Working with senior clients means a lot of them are not comfortable with technology and are understandably cautious about email. At the same time, their Gen X adult children often live out of town and really worry about who their parents have hired to help with downsizing. This tool has been a huge help for building trust and creating clear communication with those family members. The videos I send, from introductions all the way to showing the finished setup in a new home, remove a lot of stress from what is already a very stressful process. Best of all, in a world full of long, dull emails, these video messages feel like a reassuring bright spot for families who need that extra peace of mind. I absolutely love it.

Cons

A small thing that trips me up is forgetting to switch the background from fall to winter to spring. Arg! It would be nice if there were a proactive reminder for that.

Pros

Right from the start, the platform felt user friendly and versatile especially for the price. It delivers solid results and the customer service has been excellent throughout. I also appreciated the implementation strategies the Covideo team provided which helped us get up and running with a clear plan.

Cons

The biggest frustration is honestly that more people aren't using this tool yet. Also, the industry-specific portals, branding options and implementation strategies could be a bit more developed.

Pros

Using the animated thumbnail has dramatically boosted our email open rates and that's led to more of our contacts actually taking action. It's been fantastic for our campaigns.

Cons

There are tons of features available which is definitely a plus but it also makes the platform a bit harder to keep track of. I often forget which settings to turn on or off for a specific campaign.

Pros

Getting started with this software was incredibly simple and showing other people how to use the feature only takes a few minutes instead of hours. We really appreciate being able to record ourselves so customers can get to know us on a more personal level and it's just as valuable for recording parts of our campus so people can see what they might be investing their time and money in. Also, the customer service has been outstanding. It responds quickly whenever something comes up and they've been very helpful when it comes to brainstorming ways to use their features to strengthen our business.

Cons

Honestly I can't think of anything about this app that I dislike.

Pros

Across our sales team of 200+ users, its biggest advantage has been how simple the platform is to use. Getting it implemented and adopted went very quickly for us, thanks both to the helpful customer service and the user-friendly setup. We've already had plenty of success stories from the sales team and customers keep giving us fantastic feedback because this kind of personalized marketing is something they're not used to seeing.

Cons

None to mention, we honestly haven't run into any downsides with the software. We've loved everything about it.

Pros

Sending and sharing with this product is very simple. We can use it for one-off messages or larger campaigns that have the same purpose. Students are much more likely to listen for 30 seconds than read yet another boring college email. Also, the customer service has been outstanding. Anytime I reach out with a question or concern, I get a response very quickly.

Cons

There really are not many downsides with this tool. The one thing I would want is a simpler integration with Microsoft Outlook. I usually send emails through our CRM because that feels more convenient or I just copy and paste the link instead of using the integration.

Pros

Using it has been incredibly simple and we hear tons of positive feedback from prospects, clients and even friends of the firm who genuinely enjoy getting our videos. The Gmail integration is a favorite feature because dropping in a video is faster than typing out an email. Also, the team has been fantastic, very responsive, very helpful and full of useful best practices that have helped us achieve a really high open rate.

Cons

With all the new features and updates they've rolled out this year, it's honestly hard to think of anything that feels missing or anything I don't like.

Pros

Covideo has been exactly the email and video marketing solution our teams needed. The video quality is excellent every time and our staff can record and send a video in just minutes from anywhere. Getting started with Covideo has really helped us stand out with students, families and community partners.

Cons

Really, there haven't been any downsides. Every time we've needed an added feature or a little more support, the Covideo team has come through. When we needed closed captioning, I emailed and she responded immediately with a helpful video along with written instructions explaining exactly what to do. Thank you, !

Pros

Getting started is incredibly simple. The moment the account is created, you can jump right in and begin recording immediately.

Cons

It would be even better with a few more features especially tools that make editing the videos you create more convenient.

Pros

Using it makes communication feel much more engaging than sending a standard email. It's also a really effective way to connect with new contacts and start building rapport right away from the very beginning.

Cons

I honestly don't have any complaints. It works really well, it's simple to use and the customer support team has been fantastic.

Pros

It has been a really positive experience because it's simple to work with and consistently delivers the results we need.

Cons

The only downside has been the lack of integration with Vin Solutions.

Pros

One thing that really stands out is how polished and professional the email looks to the customer. Having a photo of the dealership in the background along with the salesperson's contact details gives customers the impression that they're working with a truly professional business.

Cons

At this point, we really don't have any complaints. It also integrates well with our CRM.

Pros

Email alone can sometimes give people the wrong impression of your tone or message. With this tool, you can communicate exactly what you mean the way you intended, without leaving room for misinterpretation. It also makes interactions with partners and customers more engaging and fun.

Cons

Honestly I haven't come across any real downsides. If anything, I'd just love to see a visible progress or timing bar at the bottom of the videos.

Pros

Gives our admissions team a way to reach students in a format that actually grabs their attention especially the ones who might otherwise go unnoticed. It helps us connect at a time when students rarely pick up phone calls and tend to ignore overloaded inboxes. The company keeps improving the platform and regularly adds new features that make the overall experience even better. It also syncs with our email system so sending videos is fast and hassle-free.

Cons

I don't have any negative feedback about the product.

Pros

After relying only on text communication with prospective students and families, switching to this video platform gave us a completely different way to connect. It created new opportunities for interaction and helped us engage with students in a more personal and effective way.

Cons

Our videos are intentionally very personal and that really reflects who we are as an institution which has been a big plus. That said, I'd love to see some option for automating at least a portion of our more general action-item videos within our current CRM. It would help us send out more video messages while also saving time on the creation process.

Pros

With so many sales reps leaning on impersonal outreach now, it helps me stand out in a much more personal way. It lets me show prospects that I'm actually taking the time to record something specifically for them. At least once a week someone responds with a comment like, "Love the video!" I use it to send recap videos after a first meeting and I also use it to answer follow-up questions. It's a far better way to explain our product than sending a long email. I'd absolutely recommend it to any salesperson wanting to step up their approach.

Cons

Very little to complain about, really. The only issue that comes to mind is that once in a while I'll record a video and the upload gets stuck and never finishes so I have to send it again.

Pros

It's completely changed how we bring solutions to market for our clients and how we recruit talent. We've always used personalized video in our pitch but this makes the process even better because it's branded and much more organized. The landing pages have also been really helpful, giving clients and candidates a simple way to book with us. Also, the team has been fantastic to work with. As the top recruitment firm globally, staying ahead with technology matters to us and this product has really been the finishing touch as we head into 2023.

Cons

One limitation is that videos over 15 minutes can't be uploaded. We had been considering putting our digital interviews on the platform instead of YouTube so clients could watch them there and we could track the viewing analytics but that wasn't possible because of the upload limit.