Covideo
Last Updated
Overview
Covideo is a video messaging platform that helps sales teams and dealerships stand out with personalized video emails. Though its browser extension can experience occasional syncing delays, its strong mobile app and custom branding options make it a powerful tool for boosting engagement and cutting through inbox clutter.
Covideo Specifications
- Lead Management
- Contact Management
- Sales Automation
- Activity Tracking
What Is Covideo?
Covideo is a video communication platform designed specifically for automotive dealerships and their customer-facing teams. Unlike general-purpose video tools, it is built around dealership workflows across sales and service operations. The platform centralizes video communication and dealership processes into one system, supporting teams from lead management through post-sale interactions.
Beyond video creation, Covideo gives teams tools to manage customer interactions after a video is sent. Engagement alerts show when recipients watch videos and how they interact with them. Managers can also use dashboards, custom reports, and video activity to evaluate team performance and identify opportunities for timely follow-ups.
What Is Covideo Best For?
One of Covideo’s standout capabilities is its 'AI Assist', which generates video scripts, emails, and text messages using ChatGPT technology. It provides in-depth, VIN-specific information by working with dealership inventory data. This reduces the time representatives spend researching vehicle details or deciding what to say. The AI Assist tool also gives sales teams a practical starting point for creating personalized outreach, particularly when representatives need to respond to multiple leads efficiently.
How Much Does Covideo Cost?
Covideo cost is estimated at $69–$150/user/month, based on benchmarks from comparable video messaging platforms. Actual costs may vary based on the number of users, selected integrations, and dealership-specific requirements.
A free trial is also provided for prospective users.
In addition to the base subscription costs, organizations should account for the following potential expenses:
- Implementation And Onboarding: $500–$5,000 for larger or more complex deployments
- Custom Integrations: $2,000–$10,000+ for CRM, dealership, or other business-system integrations, depending on integration complexity and customization requirements
- Admin And User Training: $500–$3,000 for instructor-led training and onboarding across larger teams
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
Covideo Integrations
The software supports integrations with multiple systems and platforms, including:
- Zoom
- YouTube
- Salesforce
- Microsoft Outlook
- Microsoft 365 software
How Does Covideo Work?
Here's how you can get started with the software:
- Log in to the Covideo dashboard or mobile app
- Set up branding by adding a logo, colors, and a custom video landing page
- Connect existing CRM or DMS platforms to sync contacts and activity
- Record a video using a webcam, mobile camera, or screen capture
- Personalize the message with templates, calls-to-action, or captions before sending
- Share the video through email, text, a CRM workflow, or social media
- Track engagement through alerts and reports showing views, clicks, and watch time
- Route service videos through an approval workflow before they reach the customer
Who Is Covideo For?
Covideo serves a wide range of businesses across varying industries, including:
- Automotive
- Marine
- Education
- Real estate
- Finance
Covideo Use Cases
Based on our analysis of user feedback and Covideo features and current capabilities, we have identified key scenarios where this software is a good fit for dealership and customer-facing teams:
Dealerships Losing Internet Leads Because Email-Only Inquiries Lack A Personal Connection
Dealerships often receive online leads containing only an email address and vehicle preference. Reeder-Trausch Marine reported that personalized videos helped its salespeople create a more genuine human connection. The dealership used videos after appointments and visits as well. This approach provided its sales team with additional opportunities to continue conversations after the initial inquiry.
Service Departments Needing Customers To Understand Recommended Repairs Before Approval
Service departments can encounter resistance when customers cannot clearly see why recommended repairs are necessary. Covideo's service workflow allows technicians to record videos showing recommended repairs and updates. Service advisors can then send those videos alongside estimates and repair-order recommendations. Showing the actual repair area gives customers visual context before deciding whether to authorize additional work.
Sales Managers Trying To Connect Video Activity With Appointment And Sales Performance
Managers may know that their teams are sending videos but can sometimes lack insights into whether usage is translating into stronger sales activity. Lindsay CDJR noted that creating a master report helped track leads, video touches, appointments, shows, and vehicles sold. The dealership noted that their data showed a correlation between video engagement and higher appointment and sales conversion rates.
Vehicle Salespeople Needing To Explain Used-Car Condition Before Customers Arrive
Used vehicles differ from one unit to another, making detailed visual communication important for remote shopping. The Lincoln White Plains sales team uses the platform’s video communication tools to introduce vehicles and explain their specific features. They also use these videos when interacting with customers who are shopping remotely. This approach helps buyers evaluate a vehicle beyond stock photos and written descriptions.
Is Covideo Right For You?
Covideo is a practical fit for dealerships seeking personalized lead engagement without expanding their sales teams. Its sales workflows support custom video outreach across email, CRM, and social channels. The platform has more than 20 years of automotive experience and 27,000 dealership users. It also supports more than 40 dealership-specific integrations.
Plus, the platform's combination of dealership-focused capabilities, CRM integration, and established industry adoption makes it practical for teams seeking a dedicated video communication solution.
Still evaluating Covideo? Speak with us at (661) 384-7070 for guidance tailored to your requirements.
Covideo Features
Service Repair Orders
Covideo's 'Service Repair Orders' module lets service teams present repair recommendations and associated costs through video. Customers can review proposed work and approve or deny it with a tap. This creates a clearer approval workflow, reduces friction around repair decisions, and helps advisors move authorized work forward.
Branded Landing Pages
The software's 'Branded Landing Pages' tool allows users to give each video a dedicated viewing experience designed around the organization’s brand. It also helps teams create a controlled destination for video content, supporting stronger brand recognition while giving recipients a more cohesive experience throughout.
Custom Templates
Users can create reusable email and SMS messages with Covideo's custom templates and personalization fields. Teams can maintain consistent messaging while adapting key details for individual recipients, helping representatives work more efficiently across high-volume customer communication workflows.
Video Hosting
The platform's 'Video Hosting' feature provides users with space for storing and sharing videos without consuming computer or phone memory. Teams can keep content centralized within Covideo rather than managing files across individual devices. This simplifies access to existing videos, supports content reuse, and reduces storage constraints for businesses.
Scheduling
By using the 'Scheduling' feature, teams can prepare video communications in advance and set them for later delivery. This supports outreach by separating content creation from the time a message needs to reach its recipient. Representatives can also plan campaigns or follow-ups ahead, helping maintain consistent communication.
Noise Reduction
Covideo helps minimize background sounds in recordings to produce clearer audio through its 'Noise reduction' module. Cleaner sound allows recipients to understand messages more easily, supporting professional communication quality without requiring teams to find completely quiet recording locations consistently.
Dual Camera Recording
Through the 'Dual Camera' tool, users can capture vehicle footage from the front and rear cameras simultaneously. This supports informative walkaround videos by combining the communicator’s presence with relevant vehicle visuals. It also helps teams provide context and product details within one recording.
Pros And Cons of Covideo
Pros
Gmail integration supports email outreach after video creation
Viewer analytics reveal engagement levels and follow-up opportunities
Landing pages simplify booking and help improve conversion rates
AI video creation tools enable teams to respond faster
Personalized messaging helps teams build better client relations
Cons
Failed uploads can require teams to resend videos, delaying outreach
Lack of a reminder feature can cause outdated backgrounds to remain in videos
Quick-copy limitations can introduce visibility issues
Covideo Reviews
Total 25 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars92%
4
Stars4%
3
Stars4%
2
Stars0%
1
Stars0%
Share your experience
Automotive, N/A employees
Free Trial
“We loved the personalized intros”
Pros
The personalized, engaging introductions have been a big hit with our customers and they really appreciate that extra touch.
Cons
I haven't run into any issues with Covideo.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Consumer Goods, N/A employees
Less than 6 months
“useful CRM embedding”
Pros
One feature that's really useful is being able to embed uploaded videos into the CRM while keeping all of the website information and headers intact.
Cons
Uploading can be a bit glitchy at times and it's frustrating that the app has to stay open the whole time a video is uploading.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
5
Logistics and Supply Chain, N/A employees
Less than a year
“video outreach that truly delivers”
Pros
Nothing else I've come across really compares to this service and the value it adds to my team has completely removed any need to look elsewhere. Their customer support is beyond amazing. We have a dedicated rep who is available to work one-on-one with every member of our team and their admin staff is also incredibly responsive and efficient whenever support is needed. The product proves its worth through the reactions our reps get from customers, who are often wowed by an approach they usually haven't seen before. It absolutely gets people to respond, even if it's just to say how impressed they are.
Cons
Honestly the only drawback that comes to mind is something their team is already actively helping with. My team has been a little hesitant to use the tool to its full potential and some of that comes from being camera shy when recording themselves. That said, the encouragement and support from the team has already started to build their confidence and improve how they use it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Frequently Asked Questions
What level of support does Covideo offer?
The platform offers support through FAQs, a help center, phone, and email.
Who are the typical users of Covideo?
Businesses across various industries, including finance, education, automotive dealerships, real estate, and marine dealerships benefit from Covideo.
Does Covideo offer an API?
Yes, it offers an open API.
What language does Covideo support?
The Covideo software is primarily available in English.
What other apps does Covideo integrate with?
The platform supports integrations with Microsoft 365, Salesforce, Zoom, Microsoft Outlook, and YouTube.
What types of pricing plans does Covideo offer?
The software's price is estimated to range between $69–$150/user/month. You can request a personalized Covideo price quote now.
Does Covideo have a mobile application?
Yes, it offers a mobile app for both Android and iOS devices.