Google Forms

Google Forms Reviews

Total 258 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

32%

3

Stars

2%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

LW
Laura Williams

Events Services, 1-10 employees

More than a year

5.0

“survey creation made effortless”

Pros

Putting together surveys with this tool feels wonderfully simple. We can build data collection forms for things like event RSVPs and post-event feedback without needing any technical know-how which makes the whole process very convenient.

Cons

A downside is the lack of built-in payment options so selling event tickets directly through the form is not possible. Also, customer support is almost nonexistent when problems come up.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SK
Simranjit Khangura

Health, Wellness and Fitness, 51-100 employees

More than a year

5.0

“Team and pocket friendly!”

Pros

Getting started with them was simple, building things was simple and they worked well across different teams without needing any training at all.

Cons

Parsing the data and using submitted information with other software can be difficult and connecting a form to different platforms can sometimes be a hassle.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

AT
Ann Talen

Education Management, 51-100 employees

More than a year

5.0

“Amazing”

Pros

Creating surveys is really convenient because the features are simple, the design choices are nice and it's quick to build, send out and start collecting responses. The variety of question types comes in handy and being able to set questions as required or optional makes the forms much more useful. Sending a form out to people takes almost no time which is perfect when you need feedback right away. One feature I especially appreciate is being able to open the results in Google Sheets since that makes organizing and managing the data much more effective.

Cons

My only frustrating part is that sharing forms with people outside your organization can sometimes take a few extra steps or you may start getting access requests and need to adjust the sharing settings.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

WN
Winjoy Ntinyari

Information Technology and Services, 1-10 employees

More than a year

5.0

“i liked the integrations”

Pros

It was quite simple to get started with this tool and the fact that it's free makes it even better. The interface is user-friendly, I can connect it with Google Sheets without any hassle and uploading files directly from my device is very convenient. Setup is simple too which makes the whole experience even more enjoyable.

Cons

A downside is that there's no customer support available if something goes wrong especially for free users. It also lacks customization options so the appearance ends up being the same for everyone.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

9

A
Anonymous

Information Technology and Services, 1-10 employees

More than a year

5.0

“simple and easy”

Pros

Putting surveys together is very simple and it works especially well for that purpose. The integration with other Google products is also really convenient and makes the whole process feel connected.

Cons

By default, the branding options are pretty limited so you can't customize the look very much right away. It would be better if there were stronger custom branding features to create a more consistent organized experience.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JF
Jennifer Ferreira

Civic & Social Organization, 11-50 employees

More than a year

5.0

“organized access to responses”

Pros

Really does a really nice job of keeping everything organized and getting to submitted responses is quick and convenient.

Cons

A concern is that if the wrong link gets shared, other people can access responses submitted by others which leaves that information exposed.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

9

CJ
Cassandra Jackson

Education Management, 11-50 employees

More than a year

5.0

“flexible forms for daily communication”

Pros

One thing I appreciate most is how well it lets you build forms for all kinds of everyday business communication needs. It works really well across different aspects of day-to-day operations and makes sharing information much more practical.

Cons

There really isn't anything I dislike about it. It's a very useful idea and an effective way to communicate while also creating notifications in a way that fits your own needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

RS
Renee Swanson

Leisure, Travel & Tourism, 1-10 employees

More than a year

5.0

“Excellent overall”

Pros

Putting together forms in it feels very simple. It offers plenty of question types to pick from, including multiple choice and fill-in-the-blank responses. You can also break a form into several pages and decide which questions should be required.

Cons

Something I'd still want is the option to open an external link without having to leave the form and come back again just to finish and submit it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

A
Anonymous

Real Estate, 1-10 employees

More than a year

5.0

“better navigation and search”

Pros

Compared with other products I've used before, this one is much simpler to work with. The layout is simple and being able to navigate and search within the form itself makes it quick to find an answer when needed.

Cons

Honestly I don't really have any complaints. I've been very happy with it overall and I've already moved everything over to forms.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SM
Soren Morici

Child Day Care Services, 11-50 employees

More than a year

5.0

“it's actually good”

Pros

Best parts is that it's free, highly customizable and comes with a wide range of options. It also works really well with G.sheets especially when using conditional formatting.

Cons

The mobile site still feels like it's missing some more complete functionality and sharing forms isn't as organized or as well integrated with other Google apps as it could be.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

SR
Shirley Ross

Automotive, 1-10 employees

More than a year

5.0

“handy QR code form setup”

Pros

A feature that worked really well for me was being able to create a QR code that sends customers straight to the Google Form when they scan it. That made it really convenient to collect responses from them.

Cons

I just wish there were more options in some of the functions especially for gathering the specific information I need from my customers.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

AM
Amber Modena

Design, 1-10 employees

More than a year

5.0

“super useful”

Pros

The best parts is how simple it is to work with. It's simple for me to set up, just as simple for my clients or customers to fill out and sharing it with others takes no effort. It handles everything I need it to do and the fact that it comes free with Gmail makes it even better.

Cons

Only thing I really wish it had is more flexibility in the design. I'd love more customization options for things like the background and overall style of the form.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

A
Anonymous

Marketing and Advertising, 1-10 employees

More than a year

5.0

“Solid google integration”

Pros

Being free is a huge plus and it works really well with other Google products for reviewing form responses and data so you can draw insights and make informed decisions.

Cons

User experience design could use more customization options especially for brands that want to design the form to match their identity and branding.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

A
Anonymous

Education Management, 1-10 employees

More than a year

4.0

“Forms with live responses”

Pros

Creating forms with it is quick, it costs nothing to use and the whole process feels very simple. Responses come in instantly and the connection with Google Sheets makes reviewing and analyzing the data much simpler, even if you're just getting started.

Cons

Downside is that the design and customization features are fairly limited compared to paid alternatives. More advanced options, like complex branching logic and stronger branding controls, still have room for improvement.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

7

A
Anonymous

Real Estate, 500+ employees

More than a year

5.0

“real-time collaboration in one place”

Pros

Everything stays organized in one place with it which makes it much easier to keep track of my documents. I can also update things in real time so any shared forms or docs instantly show the latest changes to my teammates.

Cons

An issue I run into is when someone isn't familiar with it, I usually have to walk them through it. For people who aren't used to Google's tools, it doesn't always feel very user friendly.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

BL
Bill Lennox

Information Technology and Services, 1-10 employees

More than a year

5.0

“Effective results”

Pros

One thing that really worked for me is how simple it is to use without losing its effectiveness. Putting a form together only takes a few minutes and sending it out is just a matter of sharing a link.

Cons

Downside I noticed with it is that the customization options feel limited. It does the job well for basic forms but it can start to feel restrictive if you need more flexibility in the layout or access to more advanced features.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

PS
Piyush Singh

Education Management, 1-10 employees

More than a year

4.0

“Great tool overall”

Pros

Right from the start, it feels very user-friendly and simple to use. I opened it and was able to begin building a form immediately without any confusion. Sharing forms is effortless and I really appreciate how everything stays automatically organized in one place. The connection with Google Sheets also works smoothly without any extra setup. It honestly feels like a tool that values your time and keeps the whole process uncomplicated.

Cons

At the same time, it does have quite a few limitations and can start to feel too basic when I need more control. As soon as I want to customize the appearance of a form, I run into its limits pretty quickly. The design choices are very minimal and making a form look unique or properly branded is difficult.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

EJ
Emily Johnson

Leisure, Travel & Tourism, 1-10 employees

More than a year

5.0

“quick survey setup”

Pros

Putting together post-stay feedback forms takes only a few minutes because the survey builder is very user friendly. That helps us gather the key insights we need from guests without any hassle.

Cons

The design customization feels too basic for a high-end brand like ours. It's also missing a few important features that would be necessary to make it a truly strong product.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

KM
Karen McCalla

Law Practice, 1-10 employees

More than a year

5.0

“google forms fits every project”

Pros

Whether I'm using it at work or at home, it has been really useful for organizing information and sharing it with coworkers as well as family members for collaborative tasks.

Cons

I honestly haven't run into any downsides with this product. It has consistently handled everything I've needed for my projects.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AS
Aachal Singh

Pharmaceuticals, 500+ employees

More than a year

4.0

“quick feedback collection really helps”

Pros

Using this to gather beta user feedback and feature requests has worked really well. Creating a survey takes very little time and sending the link to customers is just as fast. I also appreciate that responses are pushed into Sheets automatically because it makes analyzing the data much simpler and helps me decide what to prioritize next in the product roadmap.

Cons

Visual design feels pretty basic so I can't match it perfectly with my brand. The conditional logic is also quite limited which makes it less useful for more complex user flows. Also, the built-in analytics dashboard isn't very strong so I still have to do a fair amount of manual analysis in Sheets.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

10

Functionality

7