Google Forms Reviews
Total 258 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars66%
4
Stars32%
3
Stars2%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Events Services, 1-10 employees
More than a year
“survey creation made effortless”
Pros
Putting together surveys with this tool feels wonderfully simple. We can build data collection forms for things like event RSVPs and post-event feedback without needing any technical know-how which makes the whole process very convenient.
Cons
A downside is the lack of built-in payment options so selling event tickets directly through the form is not possible. Also, customer support is almost nonexistent when problems come up.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 51-100 employees
More than a year
“Team and pocket friendly!”
Pros
Getting started with them was simple, building things was simple and they worked well across different teams without needing any training at all.
Cons
Parsing the data and using submitted information with other software can be difficult and connecting a form to different platforms can sometimes be a hassle.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Education Management, 51-100 employees
More than a year
“Amazing”
Pros
Creating surveys is really convenient because the features are simple, the design choices are nice and it's quick to build, send out and start collecting responses. The variety of question types comes in handy and being able to set questions as required or optional makes the forms much more useful. Sending a form out to people takes almost no time which is perfect when you need feedback right away. One feature I especially appreciate is being able to open the results in Google Sheets since that makes organizing and managing the data much more effective.
Cons
My only frustrating part is that sharing forms with people outside your organization can sometimes take a few extra steps or you may start getting access requests and need to adjust the sharing settings.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Information Technology and Services, 1-10 employees
More than a year
“i liked the integrations”
Pros
It was quite simple to get started with this tool and the fact that it's free makes it even better. The interface is user-friendly, I can connect it with Google Sheets without any hassle and uploading files directly from my device is very convenient. Setup is simple too which makes the whole experience even more enjoyable.
Cons
A downside is that there's no customer support available if something goes wrong especially for free users. It also lacks customization options so the appearance ends up being the same for everyone.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Information Technology and Services, 1-10 employees
More than a year
“simple and easy”
Pros
Putting surveys together is very simple and it works especially well for that purpose. The integration with other Google products is also really convenient and makes the whole process feel connected.
Cons
By default, the branding options are pretty limited so you can't customize the look very much right away. It would be better if there were stronger custom branding features to create a more consistent organized experience.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Civic & Social Organization, 11-50 employees
More than a year
“organized access to responses”
Pros
Really does a really nice job of keeping everything organized and getting to submitted responses is quick and convenient.
Cons
A concern is that if the wrong link gets shared, other people can access responses submitted by others which leaves that information exposed.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Education Management, 11-50 employees
More than a year
“flexible forms for daily communication”
Pros
One thing I appreciate most is how well it lets you build forms for all kinds of everyday business communication needs. It works really well across different aspects of day-to-day operations and makes sharing information much more practical.
Cons
There really isn't anything I dislike about it. It's a very useful idea and an effective way to communicate while also creating notifications in a way that fits your own needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Leisure, Travel & Tourism, 1-10 employees
More than a year
“Excellent overall”
Pros
Putting together forms in it feels very simple. It offers plenty of question types to pick from, including multiple choice and fill-in-the-blank responses. You can also break a form into several pages and decide which questions should be required.
Cons
Something I'd still want is the option to open an external link without having to leave the form and come back again just to finish and submit it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Real Estate, 1-10 employees
More than a year
“better navigation and search”
Pros
Compared with other products I've used before, this one is much simpler to work with. The layout is simple and being able to navigate and search within the form itself makes it quick to find an answer when needed.
Cons
Honestly I don't really have any complaints. I've been very happy with it overall and I've already moved everything over to forms.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Child Day Care Services, 11-50 employees
More than a year
“it's actually good”
Pros
Best parts is that it's free, highly customizable and comes with a wide range of options. It also works really well with G.sheets especially when using conditional formatting.
Cons
The mobile site still feels like it's missing some more complete functionality and sharing forms isn't as organized or as well integrated with other Google apps as it could be.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Automotive, 1-10 employees
More than a year
“handy QR code form setup”
Pros
A feature that worked really well for me was being able to create a QR code that sends customers straight to the Google Form when they scan it. That made it really convenient to collect responses from them.
Cons
I just wish there were more options in some of the functions especially for gathering the specific information I need from my customers.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Design, 1-10 employees
More than a year
“super useful”
Pros
The best parts is how simple it is to work with. It's simple for me to set up, just as simple for my clients or customers to fill out and sharing it with others takes no effort. It handles everything I need it to do and the fact that it comes free with Gmail makes it even better.
Cons
Only thing I really wish it had is more flexibility in the design. I'd love more customization options for things like the background and overall style of the form.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Marketing and Advertising, 1-10 employees
More than a year
“Solid google integration”
Pros
Being free is a huge plus and it works really well with other Google products for reviewing form responses and data so you can draw insights and make informed decisions.
Cons
User experience design could use more customization options especially for brands that want to design the form to match their identity and branding.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Education Management, 1-10 employees
More than a year
“Forms with live responses”
Pros
Creating forms with it is quick, it costs nothing to use and the whole process feels very simple. Responses come in instantly and the connection with Google Sheets makes reviewing and analyzing the data much simpler, even if you're just getting started.
Cons
Downside is that the design and customization features are fairly limited compared to paid alternatives. More advanced options, like complex branching logic and stronger branding controls, still have room for improvement.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
7
Real Estate, 500+ employees
More than a year
“real-time collaboration in one place”
Pros
Everything stays organized in one place with it which makes it much easier to keep track of my documents. I can also update things in real time so any shared forms or docs instantly show the latest changes to my teammates.
Cons
An issue I run into is when someone isn't familiar with it, I usually have to walk them through it. For people who aren't used to Google's tools, it doesn't always feel very user friendly.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Information Technology and Services, 1-10 employees
More than a year
“Effective results”
Pros
One thing that really worked for me is how simple it is to use without losing its effectiveness. Putting a form together only takes a few minutes and sending it out is just a matter of sharing a link.
Cons
Downside I noticed with it is that the customization options feel limited. It does the job well for basic forms but it can start to feel restrictive if you need more flexibility in the layout or access to more advanced features.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Education Management, 1-10 employees
More than a year
“Great tool overall”
Pros
Right from the start, it feels very user-friendly and simple to use. I opened it and was able to begin building a form immediately without any confusion. Sharing forms is effortless and I really appreciate how everything stays automatically organized in one place. The connection with Google Sheets also works smoothly without any extra setup. It honestly feels like a tool that values your time and keeps the whole process uncomplicated.
Cons
At the same time, it does have quite a few limitations and can start to feel too basic when I need more control. As soon as I want to customize the appearance of a form, I run into its limits pretty quickly. The design choices are very minimal and making a form look unique or properly branded is difficult.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Leisure, Travel & Tourism, 1-10 employees
More than a year
“quick survey setup”
Pros
Putting together post-stay feedback forms takes only a few minutes because the survey builder is very user friendly. That helps us gather the key insights we need from guests without any hassle.
Cons
The design customization feels too basic for a high-end brand like ours. It's also missing a few important features that would be necessary to make it a truly strong product.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Law Practice, 1-10 employees
More than a year
“google forms fits every project”
Pros
Whether I'm using it at work or at home, it has been really useful for organizing information and sharing it with coworkers as well as family members for collaborative tasks.
Cons
I honestly haven't run into any downsides with this product. It has consistently handled everything I've needed for my projects.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Pharmaceuticals, 500+ employees
More than a year
“quick feedback collection really helps”
Pros
Using this to gather beta user feedback and feature requests has worked really well. Creating a survey takes very little time and sending the link to customers is just as fast. I also appreciate that responses are pushed into Sheets automatically because it makes analyzing the data much simpler and helps me decide what to prioritize next in the product roadmap.
Cons
Visual design feels pretty basic so I can't match it perfectly with my brand. The conditional logic is also quite limited which makes it less useful for more complex user flows. Also, the built-in analytics dashboard isn't very strong so I still have to do a fair amount of manual analysis in Sheets.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
10
Functionality
7