Google Forms Reviews
Total 258 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars66%
4
Stars32%
3
Stars2%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Computer Software, 1-10 employees
More than a year
“Organized results...”
Pros
It's quite easy to put together a survey in this tool, it takes just a few minutes which is something I really appreciate. The interface feels very user friendly so creating forms doesn't take much effort at all. Responses are collected automatically and kept well organized and that saves me a lot of time. It also offers a nice range of features, like different question types, sections and automatic charts which makes designing surveys both flexible and simple.
Cons
A drawback is that the advanced customization options are fairly limited. It works really well for basic surveys but if you need more complex layouts or stronger professional branding, the choices are restricted. Also, it doesn't provide dedicated customer support which can be frustrating when an issue comes up.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Entertainment, 11-50 employees
More than a year
“smooth sharing”
Pros
Google Forms has been really simple to work with and it offers a wide range of useful options for all kinds of needs. It's free which is a big plus and I've never run into any issue that made me need support. The survey features let me collect all kinds of information and the automatic Google Sheet it generates makes managing the responses much more practical. Anyone in my organization who needs access to that data can jump in and work with it at any time, whether the survey is still live or already finished.
Cons
There's very little I dislike. One thing some of our partners have struggled with is creating survey design patterns and reusing them so they don't have to build every form again from the beginning.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Computer Software, 500+ employees
More than a year
“Incredible results”
Pros
Putting together forms and surveys takes very little time and sharing them with teammates to collect responses is just as simple. Responses come in live and the automatic charts help review the data right away without extra work. It works especially well for quick internal feedback, registrations and other simple survey needs.
Cons
Customization options for design and branding are limited so it can feel a bit plain. It also is not the best fit for more complex forms or advanced event registration requirements and the reporting and analytics are fairly basic.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Import and Export, 1-10 employees
Less than a year
“perfect for daily work”
Pros
Creating surveys with Google is very simple and that's where it really delivers. The drag-and-drop setup makes it quick to put a survey together in no time which also makes it a cost-effective tool for everyday operational use.
Cons
Visual customization is fairly limited so most forms end up looking pretty similar. It also doesn't handle more advanced workflows well and adding payment integration would make it much more useful and user-friendly for a lot of people.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“too good”
Pros
Having a free tool like this is a big plus. Setting up form questions is very simple and it supports just about every question type I've needed, including file uploads.
Cons
The only downside is that email confirmation responses require the respondent to have a Google account and not everyone has one.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Medical Practice, 51-100 employees
More than a year
“time-saving paperwork relief”
Pros
One of the biggest benefits I get from forms is how convenient and efficient it is for my business. It cuts down on paperwork and saves me a lot of time which lets me focus more on actually providing service instead of dealing with admin tasks.
Cons
It is very simple to use but the integration with other email platforms could still be improved a bit. I understand Google probably prefers keeping things within its own ecosystem but that part could use some refinement.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Consumer Services, 1-10 employees
More than a year
“user friendly forms for business”
Pros
Using this has felt very user friendly and it's been a big help for my business. It also lets me create personalized forms that work well for all kinds of different purposes.
Cons
There honestly weren't many issues I ran into . If I had to point out one thing, it would be that attaching forms to mobile sites isn't always as simple as it could be.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Cosmetics, 51-100 employees
More than a year
“Recommended”
Pros
Being free is a big advantage and it's simple to use even without much prior knowledge. The entire creation process is clearly explained so if you want to build a survey with basic requests like contact details and approvals, it does the job well.
Cons
Doesn't offer logical conditions for different fields and that's something essential when trying to shorten surveys and avoid losing respondents.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“versatile forms for anything”
Pros
It is really simple to work with and the range of features makes it useful in a lot of different ways. It's versatile enough to handle all kinds of needs.
Cons
Something I'd still like to see is more customization so it feels more unique to your own style. That would be especially helpful for brands that want everything they put out to stay visually consistent.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
10
Insurance, 1-10 employees
Less than a year
“Office work made easy”
Pros
I really appreciate how fast everything downloads. Uploading and downloading files is very simple and I haven't run into any problems with it. I rely on Google for basically all of my office-related work so it fits well into what I need every day.
Cons
Honestly there isn't anything I dislike about it. If you need access to documents or tools, it's definitely worth giving it a try.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Computer Software, 11-50 employees
More than a year
“Too good!”
Pros
Setting up a form only takes a few minutes and the whole thing is very simple to work with. Even though it starts with Google's standard look and feel, you can still customize it with visuals and other design elements so it matches your brand nicely.
Cons
Keeping track of submitted responses can be a bit tricky. The tab layout also makes it pretty easy to lose your place when you're trying to find something specific.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Human Resources, 500+ employees
More than a year
“feedbacks really help”
Pros
Between classes, event planning and collecting feedback, Google has been a really user-friendly tool from both sides, whether I'm filling one out or building one myself. The setup is pretty simple and I appreciate that it offers several different ways for people to respond to questions. I've ended up using it at work too especially for training feedback and as a reliable tool for ongoing training activities.
Cons
There isn't a feature that stands out to me as a downside . Very few platforms feel this simple to work with. I've also never run into any technical problems and since I haven't really used other similar tools, I don't have much to compare it against.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Public Relations and Communications, 1-10 employees
More than a year
“5/5 stars”
Pros
Love how setting up polished-looking forms with it only takes a few minutes which has been a big plus. Collecting client reviews is simple and having the responses automatically sorted into Google Sheets saves a lot of time. The interface feels clean and user friendly so getting started doesn't require any technical background.
Cons
For basic needs, it works really well but the customization options are fairly limited compared with other platforms. Things like advanced logic, branding choices and layout control still have room for improvement. When the workflow gets more complex or the form needs stronger branding, it can start to feel a little too basic.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Hospital & Health Care, 1-10 employees
More than a year
“admin and payroll support is amazing”
Pros
Handling administrative data collection and payroll processing has been quite helpful with this software especially for organizations that need a reliable way to manage those tasks efficiently.
Cons
While it works well for collecting data, it doesn't include built-in integration with electronic patient records the way Zanda does. Because of that, information has to be entered manually into the system which can increase the chances of data entry errors.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Medical Practice, 101-500 employees
More than a year
“awesome live tracking of surveys”
Pros
Putting together surveys, quizzes and feedback forms takes very little time with this tool. The real-time response tracking is especially useful and having the data collected automatically into Google Sheets makes reviewing and analyzing results much more efficient.
Cons
Customization options are a bit limited compared with more advanced survey platforms although for my office that has not been a major problem.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Design, 1-10 employees
More than a year
“Visuals are great”
Pros
Being able to connect it directly to data in Google Sheets is a huge plus. The data visualization features are really useful too. I also appreciate how much control there is over question types, including answer validation. The fact that it's free makes it even better. This has become my go-to tool for running user and customer surveys.
Cons
Setting up branching questions can be a little confusing. I've managed by using sections instead which has worked out fairly well. Still, having a more simple way to handle branching would make it even better.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Market Research, 51-100 employees
More than a year
“fast surveys and clear data”
Pros
Whenever I need to run a quick survey, it is one of the simplest tools to use. Creating a questionnaire is very simple and it also makes it convenient to collect, review and analyze the responses afterward.
Cons
There really isn't anything specific for me to point out as a downside. It works very well for creating questionnaires and keeps the whole process simple.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Computer Software, 1-10 employees
More than a year
“all forms are great”
Pros
Most of the time I'm the one filling out forms rather than building them or using them to run surveys and they've been pleasant to work with. There's a broad selection of features and field types available which makes them really capable and they work especially well for surveys because they're both simple and thorough. It's also very useful that the data can be exported into Excel files.
Cons
They work well overall but I'm still unclear on the best way to save each completed form efficiently. Being able to store and organize submitted forms more effectively would help a lot especially when trying to keep all the relevant project information together in one directory.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
7
Consumer Services, 1-10 employees
Less than a year
“perfect fit for pet surveys”
Pros
Running surveys and collecting client details for my pet sitting business has been really simple. The layout is user friendly and putting forms together doesn't take much effort at all which made it a perfect option for what I needed.
Cons
One thing I noticed is that it works much better on a desktop than on a mobile phone. I also wasn't able to find a solid app that really fixed that issue for me.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Information Technology and Services, 500+ employees
More than a year
“Loved it”
Pros
As a product manager, I'm using it all the time to gather user feedback on new features. Putting a survey together is really fast since I can just drag and drop the questions, then send out the link right away. One of the best parts is that every response automatically goes into a Google Sheet which makes it simple to view everything in a list and work with the data without any extra setup. It's also free and everyone on my team already knows how to use it.
Cons
Con is that the design options are very limited. I can't really customize the fonts or layout much so it always ends up looking like a standard G form. If I need a more polished or brand-matched survey, this tool doesn't really let me do that.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8