Haystack Team

Haystack Team Reviews

Total 81 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

77%

4

Stars

23%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

RE
Renee E.

Not Specified, N/A employees

5.0

“love using it”

Pros

To have everything connected in one place for work has made it an excellent platform to use. It's especially helpful for finding updated forms, locating coworkers and keeping announcements organized without any hassle. The layout feels user friendly, the platform is simple to navigate and it has a nice visual design that makes it approachable for everyone. Getting started has also been very simple and the setup process has been easier than expected. I've been so happy with it overall that I'd absolutely rate my likelihood to recommend it to a friend or colleague as a 10 out of 10.

Cons

I haven't run into any issues so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Telecommunications, 51-100 employees

5.0

“very easy-to-use platform”

Pros

Navigation feels very simple and the platform is extremely user-friendly.

Cons

There's nothing about it that I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PM
Philip M.

Not Specified, N/A employees

5.0

“user friendly search”

Pros

Using it feels very simple thanks to its user friendly design and the search functionality works really well.

Cons

No downsides, I noticed nothing bad with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

OM
Olivia M.

Not Specified, N/A employees

5.0

“Its actually great”

Pros

Right away, it felt very user-friendly so getting around the platform and using its different features didn't take much effort. The events feature has been especially useful because I can enter the exact date and time which makes coordinating things across the whole company much more smooth. I also really value the option to create private groups since it lets me share information only with the specific teams that need it and keeps communication both relevant and private. The initial setup was fairly simple as well and it was impressive to see how quickly everyone across the company adjusted to using it which says a lot about how user friendly the platform is. That combination of usability and well-rounded functionality is why I see it as such a valuable tool for our company and it's the reason I'd rate it a 10 out of 10 for recommendation.

Cons

One thing I would still like to see improved is the mobile experience. Using it on my phone isn't quite as convenient especially when it comes to posting updates or creating events since those tasks are definitely easier to handle on a computer.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MC
Marifer C.

Not Specified, N/A employees

5.0

“collaboration that keeps teams connected”

Pros

Working with it has made collaboration across my organization much simpler and that has really improved teamwork and communication between departments. It has given my productivity a noticeable boost too, helping me get more done in less time. I also enjoy how well Haystack integrates with tools we already use, like Google and Slack so staying connected and keeping a consistent workflow feels effortless. Also, the interface is very user-friendly making navigation and setup simple and keeping the transition minimal for anyone new to the platform.

Cons

The only thing I'd like to see is integration with additional platforms such as Salesforce.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

AB
Amber B.

Not Specified, N/A employees

5.0

“reliable practice manager”

Pros

This works really well as a practice manager and has been a very positive experience overall.

Cons

Up to this point, there hasn't been anything that has caused concern or stood out as an issue for me.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

LT
Luka T.

Small Business, 11-50 employees

5.0

“Excellent team communication”

Pros

It's been a really useful tool for keeping internal communication with my team organized and active.

Cons

A frustrating issue is that it disconnects quite often and every time that happens I have to ask for a new login link to get back in.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Marketing and Advertising, 500+ employees

5.0

“very simple to understand”

Pros

Everything feels very simple so it was quick to learn and easy to understand.

Cons

I honestly haven't run into any issues with it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

S.
Sam .

Not Specified, N/A employees

5.0

“clear navigation”

Pros

Getting around the platform feels simple and all the resources are readily accessible when needed.

Cons

Multi-step login process can slow down access a bit.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

CP
Casie P.

Not Specified, N/A employees

5.0

“feature-packed!!”

Pros

Right away, the accessibility and overall usability stood out to me. Every interaction feels quick and simple which makes using it on a daily basis really convenient. It also offers a strong set of features without feeling overwhelming and the customer support has been fantastic whenever needed.

Cons

Can't think of anything that has disappointed me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CS
Christopher S.

Not Specified, N/A employees

5.0

“Keeps everything organized”

Pros

Switching to it has been a really positive experience for our team. The platform is simple to navigate and has made a big difference in how we access and manage information day to day. Having our documents, apps and contact directories all gathered in one central place has been incredibly helpful. The layout feels polished and engaging so moving through the intranet feels natural and uncomplicated. I also appreciate the extra touches, like birthday and work anniversary shoutouts because they help build a stronger sense of connection across the company. Since our team works across multiple regions, Haystack has made it much easier for everyone to stay aligned and feel connected despite the distance. Overall, it has improved both our efficiency and our team culture.

Cons

Up to this point, there really hasn't been anything about it that stands out as a negative for me. The platform has been user friendly, dependable and well structured. If anything, I'd just say that as we keep using it, I'd be happy to share feedback if any opportunities for improvement come up.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

DB
DELINA B.

Not Specified, N/A employees

5.0

“interactive updates I enjoy”

Pros

Opening it has become something I actually look forward to each morning. The interactive portals make it fun to check in on company news, events, upcoming dates and photos from things we've personally been part of. It's a nice way to break up the day and adds a little variety to the routine.

Cons

The only small annoyance is having to request a link every so often to log back into the site. It's a minor inconvenience but my instant-gratification brain definitely gets a little irritated by it. Still, it's really not a big issue.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

AR
Alejandro R.

Not Specified, N/A employees

5.0

“everything in one place”

Pros

Having everything in one place has been my favorite part. It makes the documents and tools I use every day really quick to access so I don't have to keep track of a bunch of passwords or leave tons of windows open.

Cons

Really, I don't have any complaints. I really like everything about the platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

JT
Jayla T.

Not Specified, N/A employees

5.0

“So good”

Pros

Being able to connect and collaborate with other coaches has been really valuable and the resources and articles go beyond just coaching by also covering things like running a club and athlete mindset. It's been useful from an administrative perspective too.

Cons

One thing that's frustrating is not being able to change my email to my work email so the system doesn't recognize me as a coach or admin for my club lol

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MS
Morgan S.

Mid Market, 51-100 employees

5.0

“honestly one of the best!”

Pros

Love how handling admin tasks is very simple and the standout feature of the platform is how simple it is to use.

Cons

We haven't come across anything that has turned into a problem.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

SH
Scott H.

Mid Market, 51-100 employees

5.0

“culture-forward intranet standout”

Pros

The user friendly design and effortless management really make this the best culture-forward intranet platform available.

Cons

No downsides, my experience was good overall

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Professional Training & Coaching, 51-100 employees

5.0

“Simple UI”

Pros

Getting started felt very simple and the interface is super simple which makes it especially helpful for new users.

Cons

I honestly haven't run into any issues. It's been really effortless and breezy to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

RA
Ryan A.

Enterprise, 500+ employees

4.0

“flexible features at a fair price”

Pros

Competitive pricing and a strong feature set make this a solid option. It's also simple to customize and didn't take much effort to get implemented.

Cons

Can't fully delete a user without contacting support and it would be better if page templates were included.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

8

CP
carol p.

Mid Market, 51-100 employees

5.0

“spot-on search results”

Pros

Search tool has probably been my favorite part. Compared with other search functions I've used, this one takes you straight to exactly what you're trying to find.

Cons

Didnt come across anything I dislike.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Medical Devices, 51-100 employees

4.0

“flexible data organization”

Pros

Lots of ways and sections to keep data organized which makes everything easy to locate.

Cons

At times, the search bar doesn't work properly for me.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10