Haystack Team Reviews
Total 81 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars77%
4
Stars23%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Not Specified, N/A employees
“love using it”
Pros
To have everything connected in one place for work has made it an excellent platform to use. It's especially helpful for finding updated forms, locating coworkers and keeping announcements organized without any hassle. The layout feels user friendly, the platform is simple to navigate and it has a nice visual design that makes it approachable for everyone. Getting started has also been very simple and the setup process has been easier than expected. I've been so happy with it overall that I'd absolutely rate my likelihood to recommend it to a friend or colleague as a 10 out of 10.
Cons
I haven't run into any issues so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Telecommunications, 51-100 employees
“very easy-to-use platform”
Pros
Navigation feels very simple and the platform is extremely user-friendly.
Cons
There's nothing about it that I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“user friendly search”
Pros
Using it feels very simple thanks to its user friendly design and the search functionality works really well.
Cons
No downsides, I noticed nothing bad with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“Its actually great”
Pros
Right away, it felt very user-friendly so getting around the platform and using its different features didn't take much effort. The events feature has been especially useful because I can enter the exact date and time which makes coordinating things across the whole company much more smooth. I also really value the option to create private groups since it lets me share information only with the specific teams that need it and keeps communication both relevant and private. The initial setup was fairly simple as well and it was impressive to see how quickly everyone across the company adjusted to using it which says a lot about how user friendly the platform is. That combination of usability and well-rounded functionality is why I see it as such a valuable tool for our company and it's the reason I'd rate it a 10 out of 10 for recommendation.
Cons
One thing I would still like to see improved is the mobile experience. Using it on my phone isn't quite as convenient especially when it comes to posting updates or creating events since those tasks are definitely easier to handle on a computer.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“collaboration that keeps teams connected”
Pros
Working with it has made collaboration across my organization much simpler and that has really improved teamwork and communication between departments. It has given my productivity a noticeable boost too, helping me get more done in less time. I also enjoy how well Haystack integrates with tools we already use, like Google and Slack so staying connected and keeping a consistent workflow feels effortless. Also, the interface is very user-friendly making navigation and setup simple and keeping the transition minimal for anyone new to the platform.
Cons
The only thing I'd like to see is integration with additional platforms such as Salesforce.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Not Specified, N/A employees
“reliable practice manager”
Pros
This works really well as a practice manager and has been a very positive experience overall.
Cons
Up to this point, there hasn't been anything that has caused concern or stood out as an issue for me.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Small Business, 11-50 employees
“Excellent team communication”
Pros
It's been a really useful tool for keeping internal communication with my team organized and active.
Cons
A frustrating issue is that it disconnects quite often and every time that happens I have to ask for a new login link to get back in.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Marketing and Advertising, 500+ employees
“very simple to understand”
Pros
Everything feels very simple so it was quick to learn and easy to understand.
Cons
I honestly haven't run into any issues with it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Not Specified, N/A employees
“clear navigation”
Pros
Getting around the platform feels simple and all the resources are readily accessible when needed.
Cons
Multi-step login process can slow down access a bit.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Not Specified, N/A employees
“feature-packed!!”
Pros
Right away, the accessibility and overall usability stood out to me. Every interaction feels quick and simple which makes using it on a daily basis really convenient. It also offers a strong set of features without feeling overwhelming and the customer support has been fantastic whenever needed.
Cons
Can't think of anything that has disappointed me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“Keeps everything organized”
Pros
Switching to it has been a really positive experience for our team. The platform is simple to navigate and has made a big difference in how we access and manage information day to day. Having our documents, apps and contact directories all gathered in one central place has been incredibly helpful. The layout feels polished and engaging so moving through the intranet feels natural and uncomplicated. I also appreciate the extra touches, like birthday and work anniversary shoutouts because they help build a stronger sense of connection across the company. Since our team works across multiple regions, Haystack has made it much easier for everyone to stay aligned and feel connected despite the distance. Overall, it has improved both our efficiency and our team culture.
Cons
Up to this point, there really hasn't been anything about it that stands out as a negative for me. The platform has been user friendly, dependable and well structured. If anything, I'd just say that as we keep using it, I'd be happy to share feedback if any opportunities for improvement come up.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Not Specified, N/A employees
“interactive updates I enjoy”
Pros
Opening it has become something I actually look forward to each morning. The interactive portals make it fun to check in on company news, events, upcoming dates and photos from things we've personally been part of. It's a nice way to break up the day and adds a little variety to the routine.
Cons
The only small annoyance is having to request a link every so often to log back into the site. It's a minor inconvenience but my instant-gratification brain definitely gets a little irritated by it. Still, it's really not a big issue.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Not Specified, N/A employees
“everything in one place”
Pros
Having everything in one place has been my favorite part. It makes the documents and tools I use every day really quick to access so I don't have to keep track of a bunch of passwords or leave tons of windows open.
Cons
Really, I don't have any complaints. I really like everything about the platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Not Specified, N/A employees
“So good”
Pros
Being able to connect and collaborate with other coaches has been really valuable and the resources and articles go beyond just coaching by also covering things like running a club and athlete mindset. It's been useful from an administrative perspective too.
Cons
One thing that's frustrating is not being able to change my email to my work email so the system doesn't recognize me as a coach or admin for my club lol
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mid Market, 51-100 employees
“honestly one of the best!”
Pros
Love how handling admin tasks is very simple and the standout feature of the platform is how simple it is to use.
Cons
We haven't come across anything that has turned into a problem.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Mid Market, 51-100 employees
“culture-forward intranet standout”
Pros
The user friendly design and effortless management really make this the best culture-forward intranet platform available.
Cons
No downsides, my experience was good overall
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Professional Training & Coaching, 51-100 employees
“Simple UI”
Pros
Getting started felt very simple and the interface is super simple which makes it especially helpful for new users.
Cons
I honestly haven't run into any issues. It's been really effortless and breezy to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Enterprise, 500+ employees
“flexible features at a fair price”
Pros
Competitive pricing and a strong feature set make this a solid option. It's also simple to customize and didn't take much effort to get implemented.
Cons
Can't fully delete a user without contacting support and it would be better if page templates were included.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Mid Market, 51-100 employees
“spot-on search results”
Pros
Search tool has probably been my favorite part. Compared with other search functions I've used, this one takes you straight to exactly what you're trying to find.
Cons
Didnt come across anything I dislike.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Medical Devices, 51-100 employees
“flexible data organization”
Pros
Lots of ways and sections to keep data organized which makes everything easy to locate.
Cons
At times, the search bar doesn't work properly for me.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10