Knowa Reviews

Pros

Tracking down older minutes and documents is very simple and it helps a lot with day-to-day work. Handling member cases is now much quicker and more efficient than before.

Cons

One thing that gets annoying is the Knowa notifications when colleagues reply. I have to log in and open the system, only to realize it's just a response to my own latest post.

Pros

Right from the start, the governance platform has been simple to use and flexible enough to adapt to what we need. The Knowa team is always available, approachable and quick to respond with helpful guidance or alternative suggestions whenever needed.

Cons

I honestly have no complaints. It provides very strong functionality and has really helped support and organize our pension scheme governance service.

Pros

Using it has been a real upgrade for modern board governance. It does an excellent job of simplifying the full process of running board and committee meetings which has made our work both more efficient and more effective. The platform is user friendly to use and directors can annotate documents, raise questions and share their thoughts directly inside the system. That has cut down significantly on email back-and-forth and helped improve overall engagement. Another big plus is their support team, who are consistently available, quick to respond and genuinely helpful whenever something comes up. Their proactive and friendly support means issues get sorted out fast and that makes a noticeable difference in keeping everything running well.

Cons

A small drawback is that the platform doesn't currently support scheduling breaks between sub-items in a meeting agenda. It hasn't caused any serious problems but it would definitely be a helpful addition for longer meetings. On the positive side, the Knowa team has already said they're actively considering this improvement which shows they take user feedback seriously and are committed to developing the platform further.

Pros

Whenever support is needed, the staff are consistently helpful and ready to assist through different communication channels. Their approach feels innovative and they are always willing to work with you to find solutions that match your requirements.

Cons

Every now and then, the software may slow down although that seems to happen only rarely and could be caused by things outside Knowa's control, such as the user's network connection.

Pros

Getting around it feels very user friendly and the platform is simple to use overall.

Cons

The document library is one area that could use some improvement.

Pros

Knowa is very simple to work with and flexible enough to adapt to different needs.

Cons

There's not much to complain about. It took a bit of time to get familiar with it at first but before long it started to feel completely natural.

Pros

Using it is simple yet it delivers exactly what's needed to strengthen governance in a really effective way.

Cons

It really makes other comparable tools look weak by comparison. Once you start using Knowa, it's hard to be satisfied with anything else.

Pros

The breadth, depth, flexibility and speed this platform brings to governance have been excellent.

Cons

Only downside is realizing there's still a lot more I could be doing with it to fully get the maximum value out of the system.

Pros

Right away, it's clear the developers have a strong vision for where the product is headed. They genuinely pay attention to what customers need and that really comes through in how they work. The team is flexible, responsive and full of energy and the product itself is an incredibly useful tool.

Cons

Honestly it's difficult to come up with anything I dislike. Knowa really delivers across the board.

Pros

Having everything centralized gives me one place to access all the tools and information I need in my role as a trustee.

Cons

Getting around every section can be a bit challenging at times especially when using added modules like the risk register and similar extras.

Pros

Collaboration tools have been a big plus. Sharing files with clients securely is very simple, even when the documents are too large or too sensitive to send by email. Putting together and updating meeting packs is also simple and Knowa includes really useful productivity features for moving through and annotating meeting papers.

Cons

Issues I used to have with the software seem to have been fixed. Previously, working with documents in the file storage area felt a little outdated but recent updates have made that process much more manageable.

Pros

Putting together packs for board meetings is very simple with this and it cuts down a lot on printing. It's also really quick to make updates whenever changes are needed.

Cons

Looking through the subsections to find different documents can be a bit tiring.

Pros

Right away, it made managing my portfolio of pension schemes feel much more organised thanks to its user friendly interface. The collaboration and organisation tools really help me keep track of tasks and stay on top of everything day to day. It has genuinely changed how I handle routine work and made those daily processes much simpler. Another big plus is the support team... Antonia in particular has always been available, responsive and incredibly helpful whenever I've needed assistance.

Cons

If I had to point out one downside, it would be that it took a bit of time at first to explore all the features and see how they best fit into my workflow. That said, with guidance from the support team and the training materials provided, I was able to understand it properly and after that everything started to feel much more simple.

Pros

Everything feels very simple to use and it comes with plenty of useful features.

Cons

Can be a bit slow to load at times which is understandable considering how much useful data it stores.

Pros

The interface feels very user friendly and the AI-powered search makes finding information much quicker and a lot less effort.

Cons

One downside is that any customization you want in a module comes with an added cost.

Pros

Getting this much functionality for the price has been excellent especially with no cap on the number of users. The meeting pack creation and publishing tools feel user friendly while still being flexible enough to adapt to different needs. I also appreciate the useful built-in extras, such as the search function, agenda status buttons and emojis that show the purpose of each agenda item. It's very flexible when it comes to controlling which users can view documents tied to specific agenda items and moving between agenda items is simple. Discussions can be captured through the collaboration space, the sign-off process is simple and the helpdesk responds quickly whenever queries come up.

Cons

What would make it even better is broader availability across other search engines, such as Microsoft Edge.

Pros

Everything about the platform feels user friendly so there's barely any need for training or instructions. It was simple to get our client up to speed and it has genuinely transformed the way they handle governance.

Cons

I really can't point to any downsides because the platform has been excellent.

Pros

Working across several employers with multiple users makes consistency really important and this platform handles that brilliantly. Its secure, inclusive setup is a big plus and the meeting packs are genuinely useful. Collaboration is central in our field so having a system that keeps everything aligned has been excellent. Also, the team has been unbelievably helpful whenever needed.

Cons

There is not really a downside at this stage, other than continuing to learn how to use the platform to its full potential and make the most of everything available.

Pros

Right from the start, it's been very simple to use while still giving access to everything that's needed. Loading the packs is simple and Knowaverse is developing into a really user-friendly tool.

Cons

Dont like the American dictionary since I always have to go back through and change the spelling.

Pros

Organising meetings has become a much simpler process with this software. Adding agenda items is simple and making changes to them is just as convenient. The action tracker also helps us keep on top of follow-ups without any hassle. Also, the customer support team responds very quickly whenever we have questions.

Cons

We really haven't run into any major issues with it. Before this, we were putting agendas together in Word which took much more time and made mistakes far more likely.