Nooks Reviews

“Great tool for fast calling

Pros

Having clean phone numbers has really helped us connect with more prospects. Plus the Sales Floor feature is awesome as it keeps us connected and engaged with our remote team and lets us motivate them in real time.

Cons

I would like it more if it could reduce background noise like Zoom does as it would make calls sound much clearer.

“This tool took things to the next level

Pros

Nooks has completely transformed the way our SDR team works. Since bringing it in our productivity, call numbers and high-quality conversations have all gone up. The parallel dialing is probably the most powerful feature as it helps us break through the noise and get in touch with decision makers faster. The interface is pretty userfriendly too, so my reps got the hang of it quickly. And the live coaching lets us jump into calls and offer real time feedback which has helped us build a coaching culture without slowing things down. Now we are seeing more meetings booked, stronger pipelines and overall better results at the top of the funnel. So if you lead a sales team I would say Nooks is a must have. It honestly feels like a cheat code.

Cons

If you are rolling it out across your entire SDR team let me warn you that newer reps might find the pace a little too much. Also it very much boosts your connect rate like by 5 to 10 times which can be a lot to handle if you are not experienced.

“Helped me close a lot of deals

Pros

The layout is very clean and I am a big fan of all the filters that help narrow down my outreach. Plus being able to combine different sequences and collaborate with my fellow BDRs in the same lobby is awesome. We hype each other up after good calls and it is a great way to share tips on improving for the next one.

Cons

At times it slows down a lot. I have had to restart it several times just to get it working again. Plus sometimes calls connect so slowly that prospects hang up before I can even say hello. If they could fix those performance issues or at least reduce how often they happen this would be a solid 10/10 tool.

“Smart design and always getting better

Pros

Nooks is more than just another dialer. It is a full-on sales productivity tool. With it building dial lists and managing outreach is easy and the user experience also feels smooth and thoughtful. I would say unlike other platforms this one really seems built with sales reps in mind. Also our CSM is very hands on and always helps us stay on track with connect rate goals.

Cons

Nothing really comes to my mind that I count as a problem for me right now.

“Easy to learn and use

Pros

It is quick to learn and so easy to follow. Plus the whole system flows logically and helps us stay focused.

Cons

One thing I have noticed is that reporting is a bit limited when it comes to fields that involve text. So it would be great to see more detail there.

“Saves me time and effort

Pros

The Nooks Dialer saves me a lot of time. With it I can easily go through my call list. Plus everything is laid out simply, so I do not waste time clicking around. It even helps me stay on task and talk to more people in less time.

Cons

Occasionally it feels a bit slow or glitchy especially when jumping between tabs or calls. Moreover small bugs pop up and can break my momentum.

“Allows me to do better every day

Pros

I love that I can get live feedback from coworkers and managers while doing cold calls. Plus it makes collaborating way easier and more meaningful.

Cons

There is not much to complain about but one thing and that is a slight delay after the beep when a call connects as it throws me off a little.

“I simply love it!

Pros

Nooks helps me get through my daily call list way faster and more efficiently. Our team's been able to reach more prospects and land more opportunities because of it. Having everything I need from notes to email history in one place helps me feel ready for every conversation.

Cons

I do not have anything negative to say although we don't use the AI features much not because we dislike them. We just have not explored them fully.

“The best among the rest

Pros

The parallel dialing is simply the best. I can call unlimited numbers and it even pulls up all the right info I need. I have already recommended it to a friend who runs a startup and needs to start cold calling.

Cons

That 5 second pause after someone answers is a little annoying and managing contacts in settings can be a little difficult too. Also I would prefer better accuracy when it pulls LinkedIn profiles.

“Totally transformed are sales process

Pros

Nooks makes it easy for our team to handle a much larger outbound call volume. We just would not be able to keep up without it as it brings everything into one platform.

Cons

Nothing major to complain about. However I feel like more integrations with our other tools would take it to the next level.

“Good dialer for daily calls

Pros

Honestly it works like a charm. It is a huge time saver and even great for follow ups. I do not have to juggle as much between calls anymore.

Cons

When a contact has two numbers the system jumps to the next step after just calling the first one. I feel like it would be better if it tried the second before moving on.

“Saves me time with fast dialing

Pros

I love that it shows you what the prospect said in past calls. This is something that helps me a lot when prepping for follow-ups.

Cons

Occasionally I noticed that there is a delay right when someone answers which messes up the start of the conversation.

“Simply the best for cold calling

Pros

For us this is the biggest time saver we have had on the sales side. The auto-dialer eliminates all the little steps between calls. Just click and start talking. Also it was easy to set up, works smoothly with HubSpot tasks and active lists and their support team has been amazing too. And as a manager I love the call tracking and reporting tools. Plus the virtual workspaces for remote work make it easy to monitor reps. At first my team took a minute to adjust but now they cannot imagine working without it.

Cons

One issue we noticed is that we had to have a big list of leads and a large TAM to really take advantage of how fast this tool works. Otherwise you will burn through names too quickly.

“Best hack to scale up the workflow

Pros

That parallel dialer is a lifesaver. As it has given me so much time back, the time I used to waste leaving voicemails or clicking through lists. Also the dashboard gives me a quick overview of who I am calling and why.

Cons

I really wish the parallel dialer had an option to wait through automated messages so I could reach dial by name menus. And sometimes when using power dialer, the next call kicks in too soon right over the voicemail of the last one.

“Improved the way I handle clients

Pros

I really like that I can see background info on the person I am about to call and the ability to call multiple people at once is a major plus.

Cons

If I dial the wrong number it does not remove them from the cadence which makes things quite difficult for us.

“Really good product

Pros

The reporting feature is one of my favorites. As it is very detailed and gives me everything I need to analyze performance.

Cons

Bugs that require a lot of refreshing are so frustrating. It is not something that happens rarely, as it has happened enough times. So I hope they look into this issue soon.

“Perfect for hitting call goals

Pros

Nooks power dialer is awesome for increasing how many calls I can make. Also it has helped me scale my outreach big time.

Cons

I have seen it skip over prospects or even hang up on someone who answers. That is probably the biggest issue I have noticed.

“No better option available out there

Pros

It is hands down the most valuable tool we use. The interface is beautifully designed and gets my team pumped to make calls. Also it syncs pretty easily with Outreach, Salesforce, LinkedIn you just name it. But honestly what I like the most is their support team. They actually listen to our feedback and help us grow. We do not see them as just a vendor as they are more like a partner in our success.

Cons

Honestly there is nothing I dislike about it as it is simple amazing.

“Easy to learn and get results

Pros

The speed and simplicity of this tool lets me get through a high volume of calls without burning out. In short it keeps everything well organized and professional.

Cons

When multi dialing the connection can be a bit slow at times which affects our workflow momentum.

“Now I get more done in less time

Pros

After working in roles where cold calling was a one by one grind, switching to Nooks has been a massive upgrade. As now I can make three times as many calls each day without burning out.

Cons

There is a slight delay on some calls and our connection rates drop here and there more than I like.

“It is a favorite of mine

Pros

The simplicity is what stands out for me. I can see all the info I need about a prospect, use the parallel dialer and even check upcoming calls that too all in one place.

Cons

No complaints at all as everything is going great. Also I love that they added a Salesforce button!

“Very nicely designed and works the best

Pros

What I like most is being able to take notes directly on accounts, use parallel dialing and instantly pull up everything I need. Plus having all the info at your fingertips really makes it the best in my eyes.

Cons

Sometimes the parallel dialer does not connect fast enough and I miss out on the first few seconds of the conversation.

“Simplifies the dialing process

Pros

Nooks speeds up my call list like crazy and the option to make multiple dials at once makes my day go by a lot productive.

Cons

I have had mostly positive experiences though there are occasional glitches that interrupt my workflow.

“Favorite tool on the team

Pros

It has completely changed the way I used to do sales. Plus the parallel dialing helps me spot areas where I can improve and massively boosts my productivity.

Cons

Well I really do not have issues but aligning custom dispositions takes some getting used to as it is mostly a personal workflow thing.

“Works better than our expectations

Pros

I find it pretty easy to use. Plus the Outreach integration, call tracking, auto-dialing and smart presence features all work really well together and make outreach a fun yet smooth process.

Cons

One thing I prefer to have more of is the flexibility in call disposition options. As for now it feels a bit limited.

“Nooks allows me to knock out calls fast

Pros

Thanks to Nooks now we can go through a huge number of calls and the transcription feature is a nice bonus as it helps us review what was said.

Cons

I have seen some old or invalid numbers get called again. It would be helpful if it handled that better.

“It is a big asset for our go-to-market strategy

Pros

I have had a great experience with Nooks support team as they are always helpful and quick to respond.

Cons

My major dislike is needing to use Outreach just to use Nooks. As it would be better if it were more standalone.

“My favorite dialer so far

Pros

I can call multiple people at once and the AI note taker is actually impressive. Plus it helps me keep track without needing to type everything manually.

Cons

Nothing to complain about as everything has worked perfectly for me so far.

“Really turned things around for good

Pros

Dialing up to four prospects at once and skipping voicemails has saved me so much time. Now I do not waste hours listening to inbox messages anymore.

Cons

Not really a problem but at times it does not skip numbers I have already dialed or flagged as bad.

“Simply love it!

Pros

Nooks is just really easy to use. Also I love that I can change my area code frequently which is pretty helpful when targeting different regions.

Cons

Every now and then certain people just do not show up in my sequences like they should.

“Makes my job a lot simpler

Pros

Calling five prospects at the same time is proven a complete game changer for me. It is like supercharging your call sessions.

Cons

The tone that plays before a call connects is a bit off putting. I wish it was smoother.

“Works well and packed with great features

Pros

The smart dialer works great and their support team is excellent too as they are always there when we need help.

Cons

When they roll out new features it is when I notice bugs but they do fix them quickly which is great.

“Just loving it so far

Pros

I love using both the parallel dialer and the call library. Also it helps me stay organized and efficient.

Cons

Sometimes the connection rate drops or lags more than I expect. In other words I would say it is inconsistent.

“It's on a whole other level

Pros

Nooks seriously makes my life easier. It is fast, helps me power through calls and everything I need is right there. Honestly it sets you up for success.

Cons

Visually it is not the most modern looking platform but it gets the job done so I would not consider it much of a con.

“Perfect for fast dialing

Pros

If you have a team doing high volume outbound, an auto dialer like this is very much important. We looked at a few tools and came to the conclusion that Nooks had the best UI, top-notch analytics and the best call quality. The proof of it is that our booked meetings have tripled since using it.

Cons

Not much to complain about. As the AI summaries are great though I think they could be even better over time. So I am excited to see where they go.

“outreach made simple and fast

Pros

The auto dialer is an amazing and my favorite feature of it. Plus it even opens up LinkedIn and Outreach tabs automatically and uses AI to take notes during every call which is so helpful.

Cons

When new features drop they sometimes come with bugs. Though it usually gets fixed fast but still creates little problems for us.

“Calling has never felt smoother

Pros

It is easy to set aside time for cold calls now. Also the option to keep dialing automatically until you get a connect saves time. And listening to our teammates live calls is also perfect for training new reps.

Cons

So far everything has worked great for me. I am really impressed.

“Checks all the boxes for me

Pros

Since we started using Nooks the time I spend calling through my prospect list has been cut by about 80%. That is huge for productivity.

Cons

I do sometimes wonder if it skips live answers or misses a pickup. Though it never happened.

“Saves me stress and makes working fun

Pros

I like Nooks because it provides a quiet yet focused environment that boosts productivity while keeping things relaxed. Also it gives enough privacy without isolating you and maintains a great balance for deep work or casual catch ups. Plus features like removing bad numbers and AI powered list creation are quite cool too.

Cons

The one thing that disturbs me or I dislike about it is that I cannot hear the very first hello from the person picking up. Like if I am calling someone called Adam but a woman answers instead, I end up awkwardly asking for Afam without realizing I have got the wrong person which makes everything pretty awkward.

“Everything went well

Pros

The dialing process is fast and it is easy to sort through and analyze call recordings. Overall it makes follow-up much more manageable for me.

Cons

I think it would be very helpful if the tool could search for specific keywords mentioned in calls as it will speed up everything and save time.

“Totally next-level tool

Pros

The auto dialer has been a total game changer for outbound cold calling. As now the tasks that used to take me four hours now take one with even better results. It even tracks dials, filters spam and helps build team energy through Nooks rooms. Overall it has improved my workflow massively at Deel.

Cons

Even with a fast internet, I have had calls take over 5 seconds to connect. That delay is not good mainly during fast paced dialing.

“Makes cold calling way easier

Pros

I enjoy using the software. It is user-friendly and adds a fun, game like vibe to cold calling with the point system.

Cons

I wish the music integration supported Apple Music too and not just Spotify.

“Helps me close deals quickly

Pros

Not only is it easy to use but saves me a lot of time on dialing. I highly recommend it!

Cons

It would be great to see more detailed notes about who I am calling and the outcome of previous calls that too all in one view.

“The best for reach more people

Pros

The tool makes it easy to split tasks clearly so I know exactly who I have reached out to and who is next. In short it brings more structure to my outreach.

Cons

Not a complain but one thing I wish for is a way to cancel tasks or remove people from cadences more easily within Nooks.

“One of the best tool around

Pros

Nooks is a simple, reliable and easy to use tool. Also it does exactly what I need it to do every time.

Cons

Every once in a while my calls do not connect properly but good thing is that it is not a frequent issue.

“Perfect for cold calling work

Pros

Being able to dial five numbers at once is a major plus. Also I really like the call summaries and feedback as it helps me improve quickly.

Cons

At times I noticed a delay between the prospect picking up and the call actually starting which I wish were not the case.

“Reliable tool

Pros

I must say the smart presence feature is a great way to boost connect rates by matching area codes dynamically. Plus customizable prospect lists, team voice rooms and the very helpful support team make this tool one of the best. Also it is very user friendly and has a really short learning curve.

Cons

I genuinely have no complaints. It is a powerful tool that is worked really well for me.