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Zoom Meetings

Zoom Meetings

Last Updated

Key Takeaways

Generated from the text of customer reviews

Zoom Meetings is a video conferencing platform for online business meetings, serving remote, distributed, client-facing, HR, and training teams. It appears most useful for industries with geographically dispersed workforces. Users appreciate meeting collaboration and AI summaries, but bandwidth demands and finding older content draw weaker feedback. In July 2026, Zoom added Meeting Buffer Automation and Phone Support in My Notes.

Our Verdict

Zoom Meetings is a practical choice for organizations that hold frequent remote meetings, especially distributed businesses and teams working with clients or employees across locations. The pricing is fair for mid-size businesses and enterprises, though smaller organizations view its pricing less favorably as their needs grow. We recommend it for businesses that prioritize dependable virtual meeting capabilities and broad compliance coverage.

Zoom Meetings Specifications

  • Real-Time Communication
  • File Sharing & Management
  • Calendar & Scheduling
  • Integration with Other Tools

Zoom Meetings Features

Screen Sharing

This feature lets users share their desktop, a specific application, part of their screen, videos, audio, or a second camera during meetings. Participants can annotate shared material or take control of presentation slides. Presenters can use these options to guide discussions without switching between separate content-sharing tools.

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Virtual Backgrounds

With this feature, companies can replace participants’ physical surroundings with images or videos. Zoom provides ready-made backgrounds, supports custom uploads, and lets eligible users generate new ones through AI prompts. This gives teams more control over the visual setting seen during business calls.

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Video Filters And Avatars

This functionality can be used to change a person’s on-screen appearance through filters, stickers, branded overlays, and avatars. Businesses can even add logos or name tags, while individuals can apply appearance effects or choose animated avatars. These options add visual customization directly to the video feed.

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Breakout Rooms

Users can access this capability to divide a larger meeting into as many as 50 smaller sessions. Hosts can assign people automatically or manually, move between rooms, answer help requests, and send announcements. Groups can then return to the main session once their separate discussions are finished.

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Expanded Audio Conferencing

The platform gives businesses a way to support meeting audio through VoIP, toll dial-in, dedicated conferencing numbers, and phone call-outs. Larger organizations can connect SIP-based audio or link an existing third-party teleconferencing provider. This gives callers different ways to join based on their available phone or network setup.

See How It Works

Pros And Cons of Zoom Meetings

Pros

  • Breakout rooms and whiteboards support focused team brainstorming

  • AI summaries help users recall key meeting discussions faster

  • Co-host controls let users share meeting responsibilities

Cons

  • High bandwidth use can affect meetings on limited connections

  • Search can make past files and conversation threads harder to find

Zoom Meetings Pricing

Workplace Basic

Workplace Pro

Workplace Business

Workplace Enterprise

  • 40 minutes per meeting

  • 100 participants per meeting

  • AI features

  • Meeting summaries (3 hosted meetings/month)

  • AI queries (20/month)

  • My Notes

  • AI note-taking (3 uses/month)

  • Chat

  • Instant messaging

  • Phone

  • All Workplace Basic features, plus:

  • 30 hours per meeting

  • Unlimited AI note-taking

  • AI note taker for Zoom, third-party, and in-person conversations

  • Basic AI queries

  • Agentic search

  • Workflows in Zoom

  • Unlimited meeting summaries

  • Unlimited in-meeting questions

  • Create custom meeting summary templates (8/month)

  • All Workplace Pro features, plus:

  • 300 participants per meeting

  • Scheduler

  • Unlimited booking pages

  • Unlimited whiteboards

  • Custom templates

  • Facilitation tools (timer, presentation mode, and voting)

  • SSO and managed domains

  • Multi-region storage and media control

  • Device management

  • All Workplace Business features, plus:

  • 1,000 participants per meeting

  • Full-featured PBX

  • Webinars

  • 500 attendees

  • Rooms

  • Workspace Reservation

  • Visitor Management

  • Translated captions

  • Customer managed key

Disclaimer: The pricing details were last updated on Sep 07, 2026 from the vendor's website. Please contact us for a tailored pricing list.

Zoom Meetings Reviews

Total 81 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

23%

3

Stars

5%

2

Stars

0%

1

Stars

1%

Share your experience

TW

Tisha W.

Hospital & Health Care, 500+ employees

Less than a year

5.0
March 2026

“like the Built in screen recording”

Pros

The thing I like most about this tool is the built-in screen sharing and recording which I can use right away whenever I am giving a presentation.

Cons

only thing to keep in mind is that calls on the free version are capped at 40 minutes. Aside from that, I haven't really run into any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

S

Stephanie

E-Learning, 1-10 employees

More than a year

5.0
March 2026

“allow join calls without account”

Pros

One thing that really works well with it is how people can join a call without needing a Zoom account or even installing the app on their device. Screen sharing, including sharing audio, is very easy too and on the Mac app I can move the call window over whatever I am presenting which helps me arrange my screen in a way that suits how I work. The whiteboard feature is also very useful. I also like that when I record meetings, I can just send a link to the replay page instead of having to upload the video to YouTube or somewhere else first.

Cons

Storage for recorded calls fills up very quickly at the start. And since the cheapest annual business plan is already quite expensive, I usually have to download the recordings I want to keep and free up space for only the meetings I want to leave available through a replay link. On top of that the settings pages feel too complicated and seem to get rearranged often. That makes it frustrating to find what you need especially when setting up workshop sessions ahead of time.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

MS

Manish S.

Information Technology and Services, 11-50 employees

Less than a year

5.0
March 2026

“All tools in one place”

Pros

Having meetings, chats, emails, calendars and whiteboards all in one place with Zoom makes day to day work much easier to keep on top of. The video call quality is also better than a lot of competing platforms and it offers more useful options during calls.

Cons

One downside is that�it�still feels very focused on meetings. On top of that adding things like phone service, webinars or newer advanced tools such as AI can make the overall cost climb pretty quickly.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

View All 81 Reviews

Frequently Asked Questions

Does Zoom Meetings have a mobile app?

Yes, it offers a mobile app for both iOS and Android.

Does Zoom Meetings offer an API?

Yes, it offers API access.

What level of support does Zoom Meetings offer?

It provides support through, phone, live chat, support center, and ticketing system.

What language does Zoom Meetings support?

It supports Chinese (Simplified), Chinese (Traditional), English, French, German, Indonesian, Italian, Japanese and many others.

Who are the typical users of Zoom Meetings?

Zoom Meetings features are used across various industries and sectors that rely on real-time video and audio communication, including government, manufacturing, retail, and healthcare, etc.

What other apps does Zoom Meetings integrate with?

Zoom Meetings software integrates with many third-party applications, including Workday, Microsoft Teams, Google Drive, Figma, ServiceNow, and Salesforce.

What types of pricing plans does Zoom Meetings offer?

Zoom Meetings price plans start at $16.99/user/month for the Workplace Pro plan. It also offers a free Workplace Basic plan and a Workplace Business plan starting at $21.99/user/month. Contact us to get a tailored Zoom Meetings cost estimate.