Construction, 101-500 employees
Less than a year
“essential for video calling”
Pros
Really valuable tool overall. It's one of the simplest video calling platforms available and it's become essential for team collaboration. Customer support has also been amazing.
Cons
There are occasional bugs and issues and file management can be a bit difficult at times but overall�it's still a really amazing platform to use.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Hospital & Health Care, 11-50 employees
More than a year
“Simpler meeting connection tool”
Pros
Handling meetings is much simpler with it. Plus it makes it easier to connect with anyone else using the platform, talk things through and get important tasks completed without much hassle.
Cons
At times, there can be a bit of lag while someone is speaking or the connection may briefly drop in the middle of a meeting but�it�usually does not last very long.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“Dependable audio video quality”
Pros
Between classes, work meetings and virtual events, it has stayed dependable the whole time. I use it often and the audio and video quality are usually very steady. Joining through a link is not a problem too and tools like screen sharing and chat make collaboration a lot better especially for presentations and group projects. Breakout rooms have also been really useful for smaller discussions and I have relied on them quite a bit in both school and professional settings.
Cons
every now and then there are small connection problems especially when several people are sharing screens or using video at once. The interface can also feel somewhat crowded too because of how many features are packed into�it which may be a little overwhelming for first-time users.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Hospital & Health Care, 11-50 employees
More than a year
“runs without issues”
Pros
It consistently runs without any issues, offers plenty of useful features for classroom use and also works really well for work meetings.
Cons
One thing that still throws me off is sharing a PowerPoint. I want to view my notes privately without showing them to everyone else but that setup is hard to figure out.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Events Services, 1-10 employees
More than a year
“Phone system integration works”
Pros
After using Zoom mostly for meetings, we recently moved our phone system over to it too and that change has been really nice. Now I don't miss calls when I am away from my desk because they come straight to my cellphone through the app. The narration and subtitle features are also something I really like.
Cons
Having to reset my phone hours every week since my schedule changes a lot is annoying. Because of that, I still sometimes get calls outside my working hours instead of having them go directly to voicemail.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Construction, 1-10 employees
More than a year
“Handles daily construction meetings”
Pros
Across our building construction workplace, nearly all of our day to day meetings have been handled through Zoom since around 2000. The website makes it simple to schedule sessions, sign in and bring additional members into the meeting without much hassle.
Cons
It�can be hard to clearly hear what others are saying. Calls also occasionally drop in the middle of a meeting which ends up forcing us to reschedule.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Consumer Goods, 101-500 employees
More than a year
“reliable for remote client meetings”
Pros
It has been one of the most dependable tools we rely on for remote work and handling client meetings. It consistently helps us stay connected and manage those collaboration challenges well.
Cons
One issue keeps coming up whenever I use�it which is that�it�works slow at times and the problem is even worse during larger meetings.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Business Supplies and Equipment, 101-500 employees
More than a year
“Amazing call quality features”
Pros
The call quality has been consistently amazing and the on-screen features like chat, screen sharing and the pen tool make meetings much more useful.
Cons
I honestly don't have any complaints.�It is an excellent tool and the fact that�it�integrates with so much of our tech stack is a big advantage.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Law Practice, 1-10 employees
More than a year
“good for worldwide meetings”
Pros
Holding meetings with people anywhere in the world is really easy with Zoom. And it is widely accessible, plus features like screen sharing, Q&A and chat make it much easier for everyone on the call to work together and stay engaged.
Cons
Well I really haven't run into any negative experiences with�it so I don't have any real drawbacks to mention. There also haven't been many bugs or technical issues on my end.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Hospital & Health Care, 500+ employees
More than a year
“Best simple scheduling platform”
Pros
Zoom has been the best platform for scheduling meetings and staying connected. It comes with all the features I need and everything is very simple to use. I rely on the video calling function every day in my role and it consistently helps me stay in touch with others.
Cons
every now and then�it�does something a bit odd although that could be due to user error. Like on occasion, meetings I have scheduled end up showing a different host than expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chemicals, 101-500 employees
More than a year
“User friendly from day one”
Pros
Overall we had a really positive experience because the interface is very user friendly. Since it was the first platform I used in a remote work setting, I must say it was also user friendly right away and didn't take much time to learn.
Cons
There are times when screen sharing is a little hard and phone notifications do not always come through consistently.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“Background blur adds privacy”
Pros
It is very user friendly and the background blur feature is especially useful. As it does a really good job of hiding everything behind me whenever I need a bit more privacy.
Cons
Sometimes it can be glitchy and one thing that still catches me off guard is that the call mutes when adding someone else to�it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 11-50 employees
Less than a year
“Cost effective tool”
Pros
Zoom worked out to be a very cost-effective option for a larger business. We've since moved away from it but it had plenty of advantages while we were using it such as integrations with other tools were simple, end-to-end encryption was a big plus and the platform really supported collaboration and communication well. Also the AI features were useful for transcribing and summarizing video meetings. Audio and video quality consistently felt better than with other platforms we tried. Customer support responded quickly and helped resolve the issues we ran into. It also kept improving the product over time by fixing bugs and rolling out updates which mattered a lot. Plus it was easy to manage recordings and files for future reference. When bandwidth was strong enough, HD calls, screen sharing and breakout rooms all worked very well.
Cons
For a smaller business the pricing can become a real problem over time as the team grows. As paying per user each month can drive costs up quite a bit compared to other options.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Cosmetics, 51-100 employees
More than a year
“Simple even with options”
Pros
Even with a wide range of options and settings, it still stays simple to use, as long as you don't start changing too many things. We used it for meetings with several participants and it handled that really well. The video quality is in HD and the AI feature for meeting notes saves a considerable amount of time.
Cons
There are a few options that feel unnecessary to me and if you want to change anything, you really have to pay attention not to click in the wrong place.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Broadcast Media, 1-10 employees
More than a year
“Easy guest screen sharing”
Pros
It is easy to use, inviting guests doesn't take much effort and guests can also share their screens without any hassle. Overall it is been a really valuable tool for my coaching service.
Cons
One thing I'd rather see is recordings being saved to the cloud instead of my computer. Also the files can get pretty large which makes them inconvenient to store and harder to organize compared with some other platforms.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Non-Profit Organization Management, 101-500 employees
More than a year
“overpriced and hard to manage”
Pros
Zoom does the basics well. It's a user friendly app for video meetings and the call quality is reliably high so I really cannot complain there. The admin portal is also quite reliable and simple to navigate. Beyond that there honestly aren't many other positives I can point to.
Cons
We use�it�at my company as a backup option for video calls and from an admin perspective, I really dislike dealing with�it. Starting with pricing, the value just isn't there.�It�is expensive and the subscription structure has several tiers. The free plan comes with a lot of restrictions, like the 40 minute meeting cap and limits on participant access. Once you move to paid licenses, the cost becomes high enough that you seriously hesitate before assigning one to a user. On top of that�it�is buggy. Too many things go wrong with�it�more often than they should. Its integrations with Microsoft Office apps perform poorly and I end up having to reinstall the software far too often. The interface is another frustration.�It�looks simple at first but once you start using�it, the layout feels illogical. Since we work in a Microsoft 365 environment and already rely on Teams for collaboration and file management,�it�really doesn't fit well for an M365 based organization. I cannot comment on customer support because we usually handle all troubleshooting internally.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
2
Functionality
2
E-Learning, 11-50 employees
More than a year
“easy to use from any device”
Pros
The software is pretty simple to use and it feels like just about everyone can join, whether they're using a laptop or a phone.
Cons
Updates sometimes take longer than I'd like and the green screen effect could be more effective. I'd also love to see more options for polls and icebreakers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 1-10 employees
More than a year
“reliable for six years”
Pros
For more than six years, my real estate team has relied on it every week for team meetings, along with plenty of other uses like recording online training sessions and hosting virtual client meetings. Setting up recurring meetings is very easy, sharing meeting details is simple too and keeping track of past recordings is manageable too. Plus customer support was dependable whenever we needed it.
Cons
The inconvenience was that syncing the invite link directly with Google Calendar wasn't very easy so we usually ended up adding the meeting information manually in the calendar invite notes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Accounting, 101-500 employees
Less than a year
“decent for team collaboration”
Pros
Being able to host multiple video meetings, collaborate with my team and get clear video quality throughout is exactly why I enjoy using it.
Cons
It�doesn't happen often but once in a while�it�has issues delivering audio or video accurately. I also think the free plan should allow sessions to run for at least 60 minutes instead of stopping at 40.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Non-Profit Organization Management, 1-10 employees
More than a year
“Great for workday focus”
Pros
Most of the time, I use it for work meetings, jotting down notes organizing my thoughts and helping me stay focused throughout the workday.
Cons
Honestly I have nothing to complain about.�It�fits my daily routine perfectly and�it's simple, dependable and exactly what I need for everyday meetings.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10