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Compare Aircall vs Missed Call Alert
Overall Rating
Ease of Use
9
0
Customer Support
8
0
Value for Money
8
0
Functionality
8
0
Specifications
Call Monitoring
Call Recording
Call Reporting and Analytics
Call Scripting
Cloud-Based Calling
CRM Integration
Interactive Voice Response (IVR)
Omnichannel Support
Predictive Dialing
Real-Time Dashboard
Voicemail and Callback Management
Pros and Cons
Pros
The platform loads quickly, addressing issues like audio problems with ease
Offers the ability to sync contacts between different phone lines
Easy to use with minimal training required
Dedicated customer support channels
Users receive real-time notifications through both SMS and email
Custom APIs allow automated workflows and data synchronization easily
Communication is supported across SMS, email, and IVR channels
Cons
Regular app updates interrupt call-taking
Some users suggest that SMS analytics should be improved, like its call reporting
Might require initial training for better software adoption
Limited reporting options might restrict decision-making flexibility
