Last Updated
Overview
Aircall provides a reliable, user-friendly communication platform for sales and support teams. The software integrates with major CRMs and essential business tools. While a simpler exit process could enhance conference call management, Aircall offers a quick setup and intuitive interface. Moreover, Aircall supports AI tools to eliminate several manual tasks.
Overall Rating
Based on 30 users reviews
4.1
Rating Distribution
Positive
83%
Neutral
10%
Negative
7%
Starting Price
Custom
Aircall Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What Is Aircall?
Overview
Aircall software is a cloud-based business phone and call center system that streamlines customer support and sales operations. It integrates with CRM and helpdesk systems, offering features like voicemail, queueing, call recording, shared inbox, contact management, and team performance tracking. Aircall also provides phone numbers for remote calling and real-time process monitoring, which helps increase operational efficiency.
Aircall Pricing
- Essentials: $40/license
- Professional: $70/license
- Custom: Request a quote
Get a detailed Aircall cost analysis to choose a suitable plan for your business.
Disclaimer: The pricing is subject to change.
Aircall Integrations
The software integrates with several third-party apps, including:
- Salesforce
- HubSpot
- Intercom
- Zendesk
- Pipedrive
- MS Dynamics
- Avoma
Who Is Aircall For?
Aircall software helps across various industries, such as:
- Education and e-learning
- Retail and e-commerce
- Financial services
- Healthcare
- Recruitment
- Marketing and advertising
- Travel and hospitality
Is Aircall Right For You?
Aircall drives productivity for SMBs with its robust software and dedicated team, enhancing customer and employee satisfaction as key growth drivers. The software provides cutting-edge tools and integrations to call centers and other facilities to streamline customer support. Due to its reliability and ease of use, Aircall has the trust of thousands of companies, such as Lokalise, Pipedrive, and quip.
Are you still unsure about Aircall? Contact our team at (661) 384-7070 and get expert guidance for further queries.
Aircall Features
Business Text Messaging
The feature helps users to send and receive SMS and MMS for personalized communication, improving customer engagement. It also centralizes scheduled meetings, resolves issues, and logs all voice and text interactions in one system.
Call Routing
Aircall enables users to build visual call flows to automatically connect customers with relevant teams. It supports multi-level IVRs, time-based routing, and CRM data to optimize call handling. Moreover, it reduces wait times and improves customer satisfaction.
Interactive Voice Response (IVR)
IVR systems classify callers and route them to the appropriate agent for personalized service. Using its dynamic visual editor, you can customize multi-level IVRs, set messages and music, and streamline calls with time-based configurations.
Live Monitoring
The feature can track and manage live team call activity from the Aircall dashboard. It provides real-time insights on missed calls, wait times, and agent availability. It also allows live coaching tools to train new team members efficiently.
Power Dialer
The software compiles phone numbers from prospect websites, adds them to a calling queue, and syncs contacts with Salesforce or other CRMs. It assists in automating call context and follow-up steps for efficient sales conversations.
Pros And Cons of Aircall
Pros
The platform loads quickly, addressing issues like audio problems with ease
Offers the ability to sync contacts between different phone lines
Easy to use with minimal training required
Dedicated customer support channels
Cons
Regular app updates interrupt call-taking
Some users suggest that SMS analytics should be improved, like its call reporting
Aircall Reviews
Total 30 reviews
4.1
All reviews are from verified customers
Rating Distribution
5
Stars40%
4
Stars43%
3
Stars10%
2
Stars0%
1
Stars7%
Share your experience
Human Resources, 11-50 employees
Less than a year
“Terrible experience - avoid at all costs”
Pros
Nothing, but the tool is super buggy, and our numbers kept getting blocked by Spam.
Cons
The customer success team is practically non-existent, and our numbers get blocked as spam.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
2
Hospitality, 11-50 employees
Less than a year
“A great way to boost support and sales for your business”
Pros
I absolutely love this tool, and the support team is fantastic. The CRM integration with HubSpot is incredibly helpful.
Cons
There's not much to say, but I believe more automated settings would definitely be helpful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 11-50 employees
Less than a year
“I simply love it!”
Pros
I really love this tool. Their support team is simply amazing, and its integration with HubSpot CRM makes it very useful.
Cons
There is not much to mention, but I think having more automated settings would be useful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Aircall offer an API?
Yes, Aircall provides API access.
What language does Aircall support?
Aircall supports multiple languages, including French, English, German, and Spanish.
Does Aircall offer a mobile app?
Aircall offers a mobile app compatible with both iOS and Android.
What other apps does Aircall integrate with?
Aircall integrates with Salesforce, HubSpot, Intercom, Zendesk, Pipedrive, and many others.
What types of pricing plans does Aircall offer?
Aircall cost structure includes flexible pricing plans to suit different voice solution needs, including the Essentials plan at $40 per license, the Professional plan at $70 per license, and a Custom plan available upon request. Users can request details on the Aircall price analysis.
Who are the typical users of Aircall?
Aircall software supports various industries, including education and e-learning, financial services, healthcare, marketing and advertising, travel and hospitality, recruitment, and retail and e-commerce.
What level of support does Aircall offer?
Aircall provides support through a 24/7 live representative, chat, phone, email, a knowledge base, and FAQs/forums.