Overview
Aircall provides a reliable, user-friendly communication platform for sales and support teams. The software integrates with major CRMs and essential business tools. While a simpler exit process could enhance conference call management, Aircall offers a quick setup and intuitive interface. Moreover, Aircall supports AI tools to eliminate several manual tasks.
Overall Rating
Based on 30 users reviews
4.1
Rating Distribution
Positive
83%
Neutral
10%
Negative
7%
Starting Price
Custom
Aircall Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting and Analytics
What Is Aircall?
Overview
Aircall software is a cloud-based business phone and call center system that streamlines customer support and sales operations. It integrates with CRM and helpdesk systems, offering features like voicemail, queueing, call recording, shared inbox, contact management, and team performance tracking. Aircall also provides phone numbers for remote calling and real-time process monitoring, which helps increase operational efficiency.
Aircall Pricing
- Essentials: $40/license
- Professional: $70/license
- Custom: Request a quote
Get a detailed Aircall cost analysis to choose a suitable plan for your business.
Disclaimer: The pricing is subject to change.
Aircall Integrations
The software integrates with several third-party apps, including:
- Salesforce
- HubSpot
- Intercom
- Zendesk
- Pipedrive
- MS Dynamics
- Avoma
Who Is Aircall For?
Aircall software helps across various industries, such as:
- Education and e-learning
- Retail and e-commerce
- Financial services
- Healthcare
- Recruitment
- Marketing and advertising
- Travel and hospitality
Is Aircall Right For You?
Aircall drives productivity for SMBs with its robust software and dedicated team, enhancing customer and employee satisfaction as key growth drivers. The software provides cutting-edge tools and integrations to call centers and other facilities to streamline customer support. Due to its reliability and ease of use, Aircall has the trust of thousands of companies, such as Lokalise, Pipedrive, and quip.
Are you still unsure about Aircall? Contact our team at (661) 384-7070 and get expert guidance for further queries.
Aircall Features
The feature helps users to send and receive SMS and MMS for personalized communication, improving customer engagement. It also centralizes scheduled meetings, resolves issues, and logs all voice and text interactions in one system.
Aircall enables users to build visual call flows to automatically connect customers with relevant teams. It supports multi-level IVRs, time-based routing, and CRM data to optimize call handling. Moreover, it reduces wait times and improves customer satisfaction.
IVR systems classify callers and route them to the appropriate agent for personalized service. Using its dynamic visual editor, you can customize multi-level IVRs, set messages and music, and streamline calls with time-based configurations.
The feature can track and manage live team call activity from the Aircall dashboard. It provides real-time insights on missed calls, wait times, and agent availability. It also allows live coaching tools to train new team members efficiently.
The software compiles phone numbers from prospect websites, adds them to a calling queue, and syncs contacts with Salesforce or other CRMs. It assists in automating call context and follow-up steps for efficient sales conversations.