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Compare ChurnZero vs BeyondTrust Remote Support
Overall Rating
Ease of Use
8
0
Customer Support
10
0
Value for Money
9
0
Functionality
9
0
Specifications
Analytics and Reporting
Canned Responses
CRM Integration
Customer Feedback Surveys
Escalation Management
Live Chat
Omnichannel Support
Phone Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Clear visibility of customer activities
Automates client onboarding communication
Easy data import function
Detailed session recording and logs
Unattended access for off-hour maintenance
Reduces need for on-site visits
Cons
Basic customer management tools
Limited dashboard customization options
Mobile device support is limited
Occasional remote-session lag or resolution issues
