ChurnZero

ChurnZero

24 Review(s)

Overview

ChurnZero is designed to elevate customer success by providing essential tools for engagement and retention. Although it contains basic customer management tools, it remains highly configurable to meet diverse business needs. ChurnZero equips your team with insights, analytics, and automation, resulting in exceptional customer experiences and long-term loyalty.

Overall Rating

Based on 24 users reviews

4.5

Rating Distribution

Positive

100%

Neutral

0%

Negative

0%

Starting Price
Custom

ChurnZero Specifications

Ticket Management

Live Chat

Omnichannel Support

CRM Integration

View All Specifications

What Is ChurnZero?

Overview

ChurnZero is a customer success platform structured for businesses of any size. It specifically focuses on enhancing customer engagement and retention with the help of an intuitive interface and robust features. Its features help teams monitor client health, automate workflows, and leverage data-driven insights. Its users value it due to its highly configurable nature, and it helps organizations drive growth and attain long-term success in today’s competitive market.

ChurnZero Pricing

ChurnZero's price is not publicly available on its official website. However, you can get pricing according to your business needs.

ChurnZero Integrations

ChurnZero software offers integration with multiple third-party applications such as:

Learn more about its integrations through a free ChurnZero demo.

Who Is ChurnZero For?

ChurnZero is primarily for customer success teams in subscription-based businesses or SaaS companies. It is mostly used by customer success managers and account managers to support them in improving customer engagement and retention.

Is ChurnZero Right For You?

ChurnZero is ideal for boosting customer retention and engagement. Its user-friendly features enable your team to monitor customer activity and tailor experiences to strengthen relationships.

Do you still doubt whether ChurnZero is the right choice for your business? Call our customer support team at (661) 384-7070 for further assistance.

ChurnZero Features

ChurnZero helps users analyze customer data to spot trends and predict churn. It also helps users save time by drafting communications and generating meeting summaries.

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Facilitate in-app communications and product walkthroughs. It empowers users to send targeted messages that effectively enhance product adoption and engagement.

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This essential feature assigns health scores based on customer engagement. It helps teams identify at-risk accounts and prioritize outreach to improve customer retention.

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Users can create automated workflows based on customer behavior. Furthermore, it helps users proactively communicate with customers and effortlessly reduces churn.

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ChurnZero provides advanced reporting tools that help teams analyze customer data and customize dashboards to gain insights into key metrics to support data-driven decisions.

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Pros And Cons of ChurnZero

Pros

  • Clear visibility of customer activities

  • Automates client onboarding communication

  • Easy data import function

Cons

  • Basic customer management tools

  • Limited dashboard customization options

ChurnZero Reviews

Total 24 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

54%

4

Stars

46%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

A

Anonymous

Photography, 1-10 employees

Less than a year

4.0
April 2024

Provides an all-in-one solution with great features

Pros

ChurnZero is simply amazing for me with its great integrations, customer facing guides and detailed data analytics. It gives me real insight into how prospects and customers are engaging with my site, which eventually makes it easier to guide them through workflows and get them to a good end result. One of my favorite features is being able to create in-app, interactive guides. As it is a great way to automate success for my customers. What really sets ChurnZero apart from its competitors is how it's built with analytics at its core, unlike others that rely on a third-party data partner. This makes the entire experience more seamless and efficient.

Cons

It is pricey and like most tools of this kind, it takes a while to get fully implemented. On average, it is about 6 to 8 weeks to get things set up and then a few more weeks before you start really seeing the value.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

10

Functionality

10

L

Lydia

Information Technology and Services, 51-100 employees

Less than a year

5.0
November 2023

One stand-out feature to me is its customizable dashboards

Pros

It's very easy to use and customize. I've set up segments and dashboards to do exactly what I need, and it works perfectly for me.

Cons

There is definitely a steep learning curve involved if you want to get the most out of it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Asif

Computer Software, 101-500 employees

Less than a year

5.0
January 2023

my go-to tool

Pros

For us, it has become the go to source for all our client data. Every department uses it to share important info. The Segments feature is amazing as it helps me organize and filter data to answer real-world business questions. I also love the Churn Scores feature, which lets me set up different scoring algorithms based on things like client size or type. It is a great way to measure client health using details like their activity, communications and overall journey.

Cons

I think the Journeys feature is a great idea, but in practice it is not as flexible as a proper project management tool. Even though I have heard they're working on improving it, but as of now it's just not there yet.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

Frequently Asked Questions

No, ChurnZero does not have a mobile app.

ChurnZero offers support through email, chatbot, and FAQs/forums.

ChurnZero supports only the English language.

ChurnZero is typically used by customer success managers, product teams, and executives working in subscription-based businesses.

The ChurnZero cost is not mentioned on its website, and custom pricing is available according to the business needs of its customers.

ChurnZero integrates with wide-ranging apps like QuickBooks, Stripe, Salesforce, Slack, and more.

Yes, ChurnZero offers an API.