Add to Compare
Add to Compare
Add to Compare
Compare ChurnZero vs ScreenSteps
Overall Rating
Ease of Use
8
0
Customer Support
10
0
Value for Money
9
0
Functionality
9
0
Specifications
Analytics and Reporting
Canned Responses
CRM Integration
Customer Feedback Surveys
Escalation Management
Knowledge Base
Live Chat
Omnichannel Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Clear visibility of customer activities
Automates client onboarding communication
Easy data import function
Powerful searchable database improves employee task performance
Supports interactive guides with checklists and workflows
Excellent responsive and helpful customer support team
Cons
Basic customer management tools
Limited dashboard customization options
Limited formatting flexibility for advanced styling requirements
Desktop app feels outdated compared to web editor
