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Overview
ScreenSteps is a knowledge ops platform designed to help teams create, organize, and deliver actionable internal guides and training resources to boost employee confidence and performance. Despite occasional formatting limitations noted by users, its intuitive creation tools and knowledge delivery make ScreenSteps a strong choice for consistent operations and training.
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Starting Price
Custom
ScreenSteps Specifications
Analytics And Reporting
Customer Feedback Surveys
Self-Service Portal
Knowledge Base
What Is ScreenSteps?
ScreenSteps is a knowledge operations solution that centralizes knowledge creation and training resources, helping teams document procedures, build interactive guides, and deliver answers quickly at the point of need. It addresses common training challenges by combining a searchable knowledge base with digital guides and learning tools to reduce errors and speed onboarding. Features like ‘AI search’ and ‘Sidekick contextual help’ enhance productivity for teams of all sizes.
ScreenSteps Pricing
ScreenSteps price is divided into three major plans:
- Answer Plan: $10/user/month
- Guide Plan: $20/user/month
- Enterprise Plan: Custom Pricing
ScreenSteps Integrations
The software supports integration with multiple systems and platforms, such as:
- Slack software
- Microsoft Teams
- Salesforce
- Okta
- Basecamp software
- Azure Entra ID
Who Is ScreenSteps For?
ScreenSteps is ideal for a wide range of industries and sectors, including:
- Contact centers
- Banking operations
- Credit unions
- Law firms
- Internal operations teams
- Remote support teams
- Employee training departments
Is ScreenSteps Right For You?
ScreenSteps may be the right fit for organizations seeking a comprehensive knowledge operations platform that combines training, documentation, and performance support. Its standout capability in contextual help and AI-powered search accelerates onboarding and reduces errors. Trusted by renowned brands like Dell, Advent Health, and Cushman and Wakefield, its ease of use and focus on actionable knowledge hub make it a strong choice for operations teams, contact centers, and training departments looking to standardize workflows.
Still doubtful if ScreenSteps is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
ScreenSteps Features
The platform’s AI-powered search and Sidekick browser extension help employees find relevant guides and instructions in five seconds or less, enabling faster problem resolution and more efficient workflows.
ScreenSteps offers interactive digital guides, checklists, and decision trees that walk users through complex procedures step by step, improving task accuracy and consistency across teams.
Users can build custom courses and learning paths within ScreenSteps. This supports streamlined onboarding, role-based training, and upskilling, making it easier to scale knowledge transfer.
The software includes in-app feedback loops and change notifications that help maintain knowledge accuracy. By prompting updates, comments, and reviews, the platform helps users to access and perform swift, collaborative edits, keeping the content relevant.
