ScreenSteps: Pricing, Free Demo & Features

Name: ScreenSteps
Rating: 5 (9 reviews)

Last Updated Sep 17, 2026

Overview

ScreenSteps is a knowledge ops platform designed to help teams create, organize, and deliver actionable internal guides and training resources to boost employee confidence and performance. Despite occasional formatting limitations noted by users, its intuitive creation tools and knowledge delivery make ScreenSteps a strong choice for consistent operations and training.

Overall Rating

Based on 9 users reviews

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Custom

ScreenSteps Specifications

Analytics And Reporting
Customer Feedback Surveys
Self-Service Portal
Knowledge Base
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
Escalation Management

View All Specifications

What Is ScreenSteps?

ScreenSteps is a knowledge operations solution that centralizes knowledge creation and training resources, helping teams document procedures, build interactive guides, and deliver answers quickly at the point of need. It addresses common training challenges by combining a searchable knowledge base with digital guides and learning tools to reduce errors and speed onboarding. Features like ‘AI search’ and ‘Sidekick contextual help’ enhance productivity for teams of all sizes.

ScreenSteps Pricing

ScreenSteps price is divided into three major plans:

Answer Plan: $10/user/month
Guide Plan: $20/user/month
Enterprise Plan: Custom Pricing

Request a tailored ScreenSteps cost breakdown for your business now!

ScreenSteps Integrations

The software supports integration with multiple systems and platforms, such as:

Slack software
Microsoft Teams
Salesforce
Okta
Basecamp software
Azure Entra ID

Watch the ScreenSteps demo to learn more about its integration arrangements.

Who Is ScreenSteps For?

ScreenSteps is ideal for a wide range of industries and sectors, including:

Contact centers
Banking operations
Credit unions
Law firms
Internal operations teams
Remote support teams
Employee training departments

Is ScreenSteps Right For You?

ScreenSteps may be the right fit for organizations seeking a comprehensive knowledge operations platform that combines training, documentation, and performance support. Its standout capability in contextual help and AI-powered search accelerates onboarding and reduces errors. Trusted by renowned brands like Dell, Advent Health, and Cushman and Wakefield, its ease of use and focus on actionable knowledge hub make it a strong choice for operations teams, contact centers, and training departments looking to standardize workflows.

Still doubtful if ScreenSteps is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

ScreenSteps Features

AI-Powered Search And Sidekick

The platform’s AI-powered search and Sidekick browser extension help employees find relevant guides and instructions in five seconds or less, enabling faster problem resolution and more efficient workflows.

See How It Works

Interactive Digital Guides

ScreenSteps offers interactive digital guides, checklists, and decision trees that walk users through complex procedures step by step, improving task accuracy and consistency across teams.

See How It Works

Custom Courses And Learning Paths

Users can build custom courses and learning paths within ScreenSteps. This supports streamlined onboarding, role-based training, and upskilling, making it easier to scale knowledge transfer.

See How It Works

Feedback Loops And Notifications

The software includes in-app feedback loops and change notifications that help maintain knowledge accuracy. By prompting updates, comments, and reviews, the platform helps users to access and perform swift, collaborative edits, keeping the content relevant.

See How It Works

Pros And Cons of ScreenSteps

A quick look at ScreenSteps's strengths and weaknesses to
help you decide if it's the right fit

Pros

Powerful searchable database improves employee task performance
Supports interactive guides with checklists and workflows
Excellent responsive and helpful customer support team

Cons

Limited formatting flexibility for advanced styling requirements
Desktop app feels outdated compared to web editor

ScreenSteps Reviews

Insights from real users on ScreenSteps’s features,
performance, and overall experience.

Total 9 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Sandy S.

Computer Software, 11-50 employees

5.0

February 2023

“Works as our product manual”

Pros

Getting started with this software was simple and using it day to day has been just as easy. It works really well as both an internal and external product manual which is exactly how our company uses it. Search is user-friendly and the ability to add keywords or common phrases helps people find the right content faster.

Cons

There are a few formatting limitations but they haven't stopped us from building a complete and well-rounded knowledge base for our clients.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Corinne T.

Computer Software, 101-500 employees

5.0

December 2022

“Love their customer service”

Pros

Plenty of things about it are impressive but the outstanding customer support is the biggest reason I keep recommending them to others.

Cons

Honestly, I have no complaints. The team has been very responsive whenever I've suggested changes or asked for clarification about new features.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Anonymous

Human Resources, 500+ employees

5.0

November 2022

“Top-notch support”

Pros

It has been user-friendly and the support team has been incredibly quick whenever we've needed help. It also gives us excellent options for making our content more useful and accessible for our customers.

Cons

I haven't come across anything I dislike about either the software or the company.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 9 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Who are the typical users of ScreenSteps?

Typical users include contact centers, credit unions, training departments, banking operations, law firms, and internal support teams.

What types of pricing plans does ScreenSteps offer?

ScreenSteps pricing includes an Answer plan for $10/user/month, a Guide plan for $20/user/month, and an Enterprise plan with custom quote options. Request a custom ScreenSteps price for your business now.

What language does ScreenSteps support?

ScreenSteps software is primarily available in English.

What other apps does ScreenSteps integrate with?

It integrates with tools like Slack, Microsoft Teams, Okta, Basecamp, and Salesforce.

Does ScreenSteps offer an API?

Yes, ScreenSteps supports custom APIs and iframe embeds for publishing guides on third-party platforms

Does ScreenSteps have a mobile app?

ScreenSteps does not currently offer a dedicated mobile app; access is via web or browser extension.