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Compare Dataforma vs Dynamics 365 Field Service
Overall Rating
Ease of Use
8
9
Customer Support
8
9
Value for Money
8
9
Functionality
8
9
Specifications
Customer Management
Customer Relationship Management (CRM)
GPS Tracking
Inventory Management
Invoicing & Billing
Job Costing
Mobile Access
Reporting & Analytics
Scheduling & Dispatching
Service Contract Management
Work Order Management
Pros and Cons
Pros
Customizable with numerous fields and sub-categories for reporting
New accounting modules are well-developed
Customizable templates for exporting data
Easy-to-use field app and document solution
Powerful AI scheduling and dispatching improve technician productivity
Mobile app enables technicians to view work orders in the field
Builds a comprehensive view of finances by integrating with Business Central
Cons
User permissions are vast, requiring a dedicated system administrator
Presents a bulky interface requiring information to be entered in multiple places
Support gaps can slow down problem resolution
Performance can be slow under load/peak hours
