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Compare Deskero vs ChatBeacon
Overall Rating
Ease of Use
10
0
Customer Support
10
0
Value for Money
9
0
Functionality
9
0
Specifications
Analytics and Reporting
Automated responses and Chatbots
Canned Responses
CRM Integration
Customer Feedback Surveys
Customer Profiles
Escalation Management
Knowledge base
Live Chat
Omnichannel Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Quick setup process
Customizable ticketing fields
Notification system is helpful
Workflows are customizable
High-level customization allows chats to match website branding
Allows for direct contact with clients to increase sales
Provides a clear view of data and records on the main dashboard
Cons
Small file attachment size
Lacks some configuration options
Limited chat system design
May requires resources to run comfortably on Mac devices
Updates can be announced in a clearer way for user convenience
