Deskero Reviews

“It was easy to get started with it

Pros

It did not take much effort of ours to get started within. Plus the user interface was basic and easy to navigate.

Cons

One thing I noticed is that there is no remote connection option to assist clients, which if there would have been really helpful.

“Quite impressed with Deskero

Pros

I used Deskero recently for a project, and I was really impressed with how well it worked. The system offered a smooth experience for both our team and the end users. The interface was very easy to use and navigate, which made it simple to create, track and manage tickets. What really stood out to me was how customizable the ticketing fields were. We could adjust everything to fit our specific needs, which made the system flexible and aligned with our workflow. This made our team more productive and helped us resolve issues faster. Another feature I loved was the notification system. We could set up automatic notifications for both our team and the end-users which kept everyone in the loop throughout the entire ticketing process. This saved us a ton of time and made sure everyone stayed on the same page.

Cons

As per me the chat system is not as smooth or polished as the other parts of the software. It feels like it could use some work to match the rest of the experience.

“User-friendly and reliable

Pros

The user experience was not at all complex and everyone on our team caught on quickly and had no trouble using it daily.

Cons

The price is quite high mainly if you need to add a lot of users which I would say everyone should keep in mind.

“Offers the best services

Pros

Setting it up took only a few hours and we were ready to roll. It's simply the best for anyone who needs to get going fast.

Cons

Well the configuration options are decent, but they might not be enough if you have specific or complex business needs.

“Easy to set up and affordable

Pros

It was very easy to set up and it did not lack any important features. They made sure getting the basics up and running was not a hassle for anyone and once that's done, we are able to customize everything as much as we want. It gives us the perfect balance of simplicity and flexibility.

Cons

Honestly, nothing to complain about so far. Everything works great for us. Also the pricing is fair and the support team has been amazing.

“One word for it is "Superb"

Pros

I found Deskero interface easy to understand, and the real-time communication feature with customers is a huge help for staying connected.

Cons

I can't think of anything negative. Everything has been perfect. However if I had to suggest something, maybe they could add more template icons in the future.

“Top-notch yet affordable

Pros

It is very to deploy and get going as it literally took me just a few minutes to have everything up and running.

Cons

There are a few features I wish were included in the single-agent subscription as it would have made things even more convenient.

“Complete and customizable

Pros

Deskero is perfect if you need to manage tickets or implement live chat. You can handle unlimited tickets and create as many chat widgets as you want, unlike competitors who often have limits. Also the basic CRM is simple but handy for storing information to help operators respond to customers quickly. Plus, the API works well for automation and integrating with a more advanced CRM if needed. Configuring things like email templates and workflows is straightforward but detailed enough to cover all bases. There is even a self-service portal for customers that we found pretty useful.

Cons

The API documentation is a bit minimal, and I have had to reach out for help with some advanced requests. That said, the technical team responds quickly and provides clear answers. There are some minor bugs, like broken search boxes but they get fixed fast when you report them. However I do wish the CRM was more robust, with features like customer type creation, linked connections and more custom field options. It did be great if there were if-then rules for CRM custom fields and better customization options for the self-service portal, like adding pages outside the knowledge base or integrating custom fields into those pages.

“Availability of free trial makes it my fav

Pros

The best thing we found about it is that we can try the software for free and they also offer online support, training sessions and solid documentation to help out.

Cons

There is no app available on any platform, which I think is a limitation. Also, there are no webinar-style training sessions offered.

“Easy to set up, which saves us a lot of time

Pros

All functionalities are really well explained, and they were very easy for the whole team to use too, which has really cut down on learning time. We have set up social channels, email and web ticketing, and everything is connected with minimal effort on our part. It is made managing all the requests so much easier. Plus, we can create our own knowledge base, which helps each operator find the information they need quickly, making it easier to assist our clients.

Cons

Nothing major to report when it comes to cons. But hey, if they could reduce the price a bit, that would be great.

“Excellent product

Pros

It was super easy to set up and start using right away. Also the support team is absolutely wonderful and always ready to help whenever I need it.

Cons

I really can't find anything wrong with it. It is very easy to set up and works just as it should.

“Excellent value for the price

Pros

Deskero software is really simple to use. Plus everything feels pretty basic and easy to understand and when I do get stuck, customer service is always there to help me figure out the things I somehow miss even when they are staring at me right in the face.

Cons

Since purchasing the software, I've noticed that customer service has gotten a bit slower compared to when I was still evaluating it. Also it is a little harder to use if you're not using it as an email platform, which is clearly its main purpose. We are taking time to get comfortable with it before rolling out the email feature to avoid confusing recipients. And I do wish there was a better way to flag follow-ups besides using notes. The notes tend to get lost in the notifications instead of standing out as a clear to-do item.

“Affordable solution for our needs

Pros

What really stands out to me is how easy it is to use and set up. On top of that, the customer service is excellent which makes the whole experience even better.

Cons

My only issue is with how the data refreshes. I have to manually refresh the app or close and reopen it to get the latest updates which can be annoying.

“Offers exceptional customer service

Pros

The interface is clean, easy to navigate and very user-friendly. Plus setting everything up went so well and the support team made sure the implementation was well documented and hassle-free for us.

Cons

As a French-speaking company in Quebec, we have noticed that the French language pack could use some updates to make it more accurate and polished.

“I love it!

Pros

I really enjoy that I can gather customer data, keep track of outstanding tickets and even analyze wait times with this tool. The pricing is also spot on which makes it a win for us.

Cons

I would love it if I could organize tickets better instead of having them lumped into just one "pending" category. It'd make managing them so much easier.

“Makes everything easy to manage

Pros

Deskero makes it fairly easy to manage help desk tickets from both the web and my mobile phone. Also it is such a handy tool to stay close to our customers and make sure their issues are handled efficiently.

Cons

It is not completely free, which is a bit of a bummer but honestly, it worth every penny and surely is a great investment.

“The setup process was the simplest

Pros

The user interface looks great and is really simple to work with. Also getting everything implemented was not at all a problem for me.

Cons

So far, I have not came across anything negative, which is always a good sign.

“Takes the stress away!!

Pros

Deskero software completely takes the stress out when managing customer complaints and their issues. It's great because we can support our customers quickly and effectively without wasting time.

Cons

Honestly, I have not found anything to complain about yet. It really does provide everything you could need.

“Budget-friendly option

Pros

There is so much I like about this program. For example I can track tickets, respond to them and even customize the portal to match what we need. I have used a lot of ticketing systems in the past, and this one offers the same support for agents as the bigger names but at a fraction of the cost and with way less backend coding to deal with.

Cons

Deskero is easy to use, which I like. The only hiccup I have had is that there isn't a quick FAQ or first-line troubleshooting guide for installation. That said, whenever I reached out, I never had to wait more than an hour to get an email response which is great. However I do feel like there's a lot more the software can do, but it's tough to figure out without constantly switching between their webpage and my portal. It did be nice if there were hover-over info or an embedded support portal right in the company interface for agents to use.

“Has a great experience so far

Pros

Well it did not take long for me to get used to the user interface because it is really helpful. Even the basic package has all the features you need to make your life easier and the more advanced packages only add to the convenience. Plus their customer support is fast and I love that I don't have to go back and forth through endless emails or messages to get my questions answered.

Cons

Everything is been great so far. I can't really think of anything to criticize at this point.