Last Updated
Overview
Deskero simplifies customer support with a smart, multi-channel platform that organizes queries from social media, email, and chat. While it lacks some configuration options, it excels with a quick setup process. Deskero is designed to boost efficiency and help your team deliver exceptional service with ease and reliability.
Overall Rating
Based on 21 users reviews
4.7
Rating Distribution
Positive
95%
Neutral
5%
Negative
0%
Starting Price
Custom
Deskero Specifications
- Ticket Management
- Live Chat
- Omnichannel Support
- CRM Integration
What Is Deskero?
Overview
Deskero is a multipurpose help desk solution designed to empower customer support teams to manage support across multiple channels like email, social media, and chat through one platform. It is equipped with efficient ticketing, proactive engagement features, and easy workflows, helping teams to stay organized and respond promptly. Deskero comes with a user-friendly interface and customization options, making it the perfect choice for companies looking to streamline customer service and boost customer satisfaction.
Deskero Pricing
Deskero price comes with three plans, including monthly and annual payment options. Plans are mentioned below:
- Grow: $12.00/agent/month (maximum five agents)
- Business: $30.00/agent/month (Unlimited agents)
- Premium: $120.00/agent/month (Unlimited agents)
Disclaimer: The pricing is subject to change.
Deskero Integrations
Deskero software integrates with the following apps:
- Zapier
- Gmail
- Outlook
- Magento
- WordPress
Who Is Deskero For?
Deskero is designed for small and medium-sized service businesses that want to boost customer support with organized ticketing and multi-channel tools. It’s primarily used by customer support teams working in the service industry.
Is Deskero Right For You?
Deskero is perfect if you're seeking an all-in-one customer service solution. Its multi-channel support, intuitive ticketing, and social integrations make it easy to manage customer queries and improve satisfaction efficiently.
Do you still doubt whether Deskero is the right choice for your business? Just contact our customer support team at (661) 384-7070 for further assistance.
Deskero Features
Multi-Channel Support
This feature gathers requests from email, phone, chat, social media, and web sources into a single dashboard. This helps teams to respond faster and keep customer satisfaction high.
Advanced Ticketing
It organizes, tags, and prioritizes tickets for streamlined workflow. It enables ticket merging, automated responses, and customized rules for efficient, tailored customer support.
Social & Chat
Deskero offers this robust feature to integrate social media and chat, allowing teams to monitor, categorize, and respond to messages directly from Twitter, Facebook, or on-site chat. It helps ensure quick and organized social engagement.
Productivity & Reporting
This powerful feature offers auto-saved drafts, customizable reports, and service-level tracking. It helps teams to visualize productivity, monitor targets, and ensure customer satisfaction goals are achieved.
Public Portal
It helps in providing a searchable knowledge base and downloadable resources. This empowers customers with self-service solutions while reducing ticket volume for the support team.
Pros And Cons of Deskero
Pros
Quick setup process
Customizable ticketing fields
Notification system is helpful
Workflows are customizable
Cons
Small file attachment size
Lacks some configuration options
Limited chat system design
Deskero Reviews
Total 21 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars71%
4
Stars24%
3
Stars5%
2
Stars0%
1
Stars0%
Share your experience
Information Technology and Services, 1-10 employees
Less than 6 months
“It was easy to get started with it”
Pros
It did not take much effort of ours to get started within. Plus the user interface was basic and easy to navigate.
Cons
One thing I noticed is that there is no remote connection option to assist clients, which if there would have been really helpful.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Education Management, 101-500 employees
Less than 6 months
“Quite impressed with Deskero”
Pros
I used Deskero recently for a project, and I was really impressed with how well it worked. The system offered a smooth experience for both our team and the end users. The interface was very easy to use and navigate, which made it simple to create, track and manage tickets. What really stood out to me was how customizable the ticketing fields were. We could adjust everything to fit our specific needs, which made the system flexible and aligned with our workflow. This made our team more productive and helped us resolve issues faster. Another feature I loved was the notification system. We could set up automatic notifications for both our team and the end-users which kept everyone in the loop throughout the entire ticketing process. This saved us a ton of time and made sure everyone stayed on the same page.
Cons
As per me the chat system is not as smooth or polished as the other parts of the software. It feels like it could use some work to match the rest of the experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 11-50 employees
Less than 6 months
“User-friendly and reliable”
Pros
The user experience was not at all complex and everyone on our team caught on quickly and had no trouble using it daily.
Cons
The price is quite high mainly if you need to add a lot of users which I would say everyone should keep in mind.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
10
Functionality
10
Frequently Asked Questions
What level of support does Deskero offer?
Deskero offers email, chatbot, and knowledge base support.
Who are the typical users of Deskero?
Typical users of Deskero include customer support teams, small to mid-sized businesses, and businesses in the service industry.
What types of pricing plans does Deskero offer?
Deskero cost consists of three plans, i.e., Grow for $12/agent/month, Business for $30/agent/month, and Enterprise for $120/agent/month.
What language does Deskero support?
Deskero supports English, French, Italian, Spanish, Arabic, German, Portuguese, Chinese, Russian, Hindi, and Telugu languages.
Does Deskero have a mobile app?
Yes, Deskero has a mobile app.
Does Deskero offer an API?
Yes, Deskero offers an API.
What other apps does Deskero integrate with?
Deskero seamlessly integrates with Outlook, Zapier, Gmail, WordPress, and Magneto.