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Compare InMoment vs BeyondTrust Remote Support
Overall Rating
Ease of Use
8
0
Customer Support
9
0
Value for Money
8
0
Functionality
8
0
Specifications
Analytics and Reporting
Automated responses and Chatbots
CRM Integration
Customer Feedback Surveys
Escalation management
Knowledge base
Live Chat
Omnichannel Support
Phone support
Pros and Cons
Pros
Quick setup for surveys without requiring prior training
Great knowledge base with extensive learning resources
Alerts for managers and reps to address issues in real-time
Easy integration across different touchpoints for a seamless setup
Detailed session recording and logs
Unattended access for off-hour maintenance
Reduces need for on-site visits
Cons
Reporting enhancements needed, including response rate analytics
No ability to build custom reports without requesting support
Search functionality is missing, making it hard to find data in reports
Mobile device support is limited
Occasional remote-session lag or resolution issues
