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Compare InMoment vs Broadly
Overall Rating
Ease of Use
8
0
Customer Support
9
0
Value for Money
8
0
Functionality
8
0
Specifications
Analytics and Reporting
Automated responses and Chatbots
CRM Integration
Customer Feedback Surveys
Customer Profiles
Email Management
Knowledge base
Live Chat
Omnichannel Support
Phone support
Self-Service Portal
Pros and Cons
Pros
Quick setup for surveys without requiring prior training
Great knowledge base with extensive learning resources
Alerts for managers and reps to address issues in real-time
Easy integration across different touchpoints for a seamless setup
Provides quick, easy access to reviews
Tracks technician performance and team contributions
Automates review requests via email and SMS
Cons
Reporting enhancements needed, including response rate analytics
No ability to build custom reports without requesting support
Search functionality is missing, making it hard to find data in reports
Leads between locations sometimes get mixed up
Some features may feel overwhelming for small teams
