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Compare InMoment vs OTRS ITSM
Overall Rating
8
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9
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8
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8
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Specifications
Pros and Cons
Pros
Quick setup for surveys without requiring prior training
Great knowledge base with extensive learning resources
Alerts for managers and reps to address issues in real-time
Easy integration across different touchpoints for a seamless setup
Empowers users through a self-service knowledge portal
High-level process enforcement using a visual design tool
Offers clear visibility into assets and dependencies with CMDB
Cons
Reporting enhancements needed, including response rate analytics
No ability to build custom reports without requesting support
Search functionality is missing, making it hard to find data in reports
Complexity sometimes requires technical administration skills
User interface design could benefit from modernization
