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OTRS ITSM

OTRS ITSM

Last Updated Dec 17, 2025

Overview

OTRS ITSM provides comprehensive customer service management to help structure complex workflows and asset lifecycles. While the initial configuration can be complex, its ability to enforce strict compliance and detailed customization makes it a reliable option for regulated environments that require audit-proof precision.

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Starting Price
Custom

What Is OTRS ITSM?

OTRS ITSM is a comprehensive customer service management suite designed for organizations requiring strict process governance and security. It combines a flexible ticketing engine with ITIL-aligned modules for Incident, problem, and change Management.

The software features an efficient Configuration Management Database (CMDB) and a Business Process Management (BPM) engine that enable teams to automate intricate workflows and maintain audit trails for compliance-heavy sectors like government and logistics.

OTRS ITSM Pricing

The OTRS ITSM cost is tailored to the specific needs of each business. Request a personalized OTRS ITSM pricing quote for your business today!

OTRS ITSM Integrations

The software supports integration with multiple systems and platforms, such as:

Watch the OTRS ITSM demo to learn more about its integration arrangements.

Who Is OTRS ITSM For?

The platform is ideal for a wide range of industries and sectors, including:

  • Education
  • Defense
  • Non-profit
  • Real estate
  • Telecommunications
  • Manufacturing

Is OTRS ITSM Right For You?

OTRS ITSM is an excellent choice for businesses that are looking to centralize all requests into one system to improve response times and enhance service quality. The integrated self-service portal and knowledge base empower users to find solutions quickly. OTRS ITSM operates in accordance with GDPR guidelines, employing integrated security protocols like access control and data encryption.

Still unsure about OTRS ITSM? Contact our support team at (661) 384-7070 for further guidance.

Pros And Cons of OTRS ITSM

Pros

  • Empowers users through a self-service knowledge portal

  • High-level process enforcement using a visual design tool

  • Offers clear visibility into assets and dependencies with CMDB

Cons

  • Complexity sometimes requires technical administration skills

  • User interface design could benefit from modernization

Frequently Asked Questions

The platform provides support through a contact form.

The platform supports multiple language including English, Arabic, Bulgarian, Catalan, Chinese, and Danish.

OTRS ITSM features are designed for businesses in industries and sectors like defense, non-profit, education, real estate, manufacturing, and telecommunications.

Yes, OTRS ITSM offers a mobile app.

Yes, the software provides an API.

The vendor offers customized pricing plans, depending on the unique requirements of businesses. Request a customized OTRS ITSM price quote for your business today!

The platform integrates various software and services including Jira, Slack, Microsoft Teams, GitLab, and Salesforce.

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