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Overall Rating

Ease of Use

Customer Support

Value for Money

Functionality

Analytics and Reporting

Automated responses and Chatbots

CRM Integration

Customer Feedback Surveys

Email management

Escalation Management

Knowledge base

Live Chat

Omnichannel Support

Phone support

Self-Service Portal

Quick setup for surveys without requiring prior training

Great knowledge base with extensive learning resources

Alerts for managers and reps to address issues in real-time

Easy integration across different touchpoints for a seamless setup

Bots handle numerous requests efficiently

Supports integrations with Slack and WhatsApp

Customizable chat widgets linking to AI models

Allows users showcase AI models directly in chat for demo

Reporting enhancements needed, including response rate analytics

No ability to build custom reports without requesting support

Search functionality is missing, making it hard to find data in reports

Analytics features are limited

Node search/navigation functionality could be improved