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Compare InMoment vs ScreenSteps

Overall Rating

Ease of Use

8

0

Customer Support

9

0

Value for Money

8

0

Functionality

8

0

Specifications

Analytics and Reporting
Automated responses and Chatbots
CRM Integration
Customer Feedback Surveys
Knowledge base
Omnichannel Support
Phone support
Self-Service Portal

Pros and Cons

Pros

Quick setup for surveys without requiring prior training

Great knowledge base with extensive learning resources

Alerts for managers and reps to address issues in real-time

Easy integration across different touchpoints for a seamless setup

Powerful searchable database improves employee task performance

Supports interactive guides with checklists and workflows

Excellent responsive and helpful customer support team


Cons

Reporting enhancements needed, including response rate analytics

No ability to build custom reports without requesting support

Search functionality is missing, making it hard to find data in reports

Limited formatting flexibility for advanced styling requirements

Desktop app feels outdated compared to web editor

Pricing