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Compare InMoment vs TrustYou
Overall Rating
Ease of Use
8
0
Customer Support
9
0
Value for Money
8
0
Functionality
8
0
Specifications
Analytics and Reporting
Automated responses and Chatbots
CRM Integration
Customer Feedback Surveys
Customer Profiles
Knowledge base
Omnichannel Support
Phone support
Pros and Cons
Pros
Quick setup for surveys without requiring prior training
Great knowledge base with extensive learning resources
Alerts for managers and reps to address issues in real-time
Easy integration across different touchpoints for a seamless setup
Helps teams manage guest feedback efficiently
Improves review-response speed for hotel staff
Supports consistent and professional guest communication
Cons
Reporting enhancements needed, including response rate analytics
No ability to build custom reports without requesting support
Search functionality is missing, making it hard to find data in reports
Requires ongoing data accuracy maintenance
May increase dependency on automated responses
