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Compare InMoment vs UseResponse
Overall Rating
8
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9
0
8
0
8
0
Specifications
Pros and Cons
Pros
Quick setup for surveys without requiring prior training
Great knowledge base with extensive learning resources
Alerts for managers and reps to address issues in real-time
Easy integration across different touchpoints for a seamless setup
Seamless integration with multiple communication channels
Highly customizable including self-hosted and flexible deployment
Includes knowledge base, help desk, chat, feedback in one suite
Cons
Reporting enhancements needed, including response rate analytics
No ability to build custom reports without requesting support
Search functionality is missing, making it hard to find data in reports
Navigating the admin console can be somewhat challenging
Theme adjustments can be tricky for certain users
