Last Updated Dec 8, 2025
Overview
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Pros And Cons of UseResponse
Pros
Seamless integration with multiple communication channels
Highly customizable including self-hosted and flexible deployment
Includes knowledge base, help desk, chat, feedback in one suite
Cons
Navigating the admin console can be somewhat challenging
Theme adjustments can be tricky for certain users
Frequently Asked Questions
No, UseResponse does not offer a dedicated mobile app.
UseResponse features are used by customer support teams, product managers, IT service teams, and businesses that need unified ticketing, feedback management, and community engagement tools.
UseResponse supports integration with multiple systems and platforms, including Slack, HubSpot CRM, Zoho CRM, Jira, and Confluence.
UseResponse offers support through email, live chat, detailed documentation, tutorials, and an extensive knowledge base.
UseResponse software is primarily available in English, German, French, Spanish, Dutch, Russian, Chinese, Japanese, and Thai.
UseResponse pricing includes two main options. The Enterprise Cloud Support Suite costs $59/agent/month, while the On Premise Support Solution costs $120/agent/month billed annually. Get a detailed UseResponse cost breakdown to make an informed decision.
Yes, UseResponse offers an API.