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Compare SupportBee vs Chekkit
Overall Rating
Ease of Use
9
0
Customer Support
8
0
Value for Money
9
0
Functionality
8
0
Specifications
Analytics and Reporting
Canned Responses
CRM Integration
Customer Feedback Surveys
Customer Profiles
Email Management
Escalation Management
Knowledge Base
Live Chat
Omnichannel Support
Phone Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Track customer problems easily
Simple and flexible support solution
Multiple knowledge bases are easy to set up
Decent ticket system for agents
Centralizes all customer communications efficiently
Quick response improves customer satisfaction
Enables automated responses via AI employee
Cons
Details are not available for reporting tools
Navigation needs improvement, according to some software users
Junk mail not filtered properly
Advanced analytics could be deeper
Some users may need custom workflows
