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Compare SupportBee vs ScreenSteps
Overall Rating
Ease of Use
9
0
Customer Support
8
0
Value for Money
9
0
Functionality
8
0
Specifications
Analytics and Reporting
Canned Responses
CRM Integration
Customer Feedback Surveys
Escalation Management
Knowledge Base
Live Chat
Omnichannel Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Track customer problems easily
Simple and flexible support solution
Multiple knowledge bases are easy to set up
Decent ticket system for agents
Powerful searchable database improves employee task performance
Supports interactive guides with checklists and workflows
Excellent responsive and helpful customer support team
Cons
Details are not available for reporting tools
Navigation needs improvement, according to some software users
Junk mail not filtered properly
Limited formatting flexibility for advanced styling requirements
Desktop app feels outdated compared to web editor
