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Compare SupportBee vs UseResponse
Overall Rating
Ease of Use
9
0
Customer Support
8
0
Value for Money
9
0
Functionality
8
0
Specifications
Analytics and Reporting
Canned Responses
CRM Integration
Customer Feedback Surveys
Customer Profiles
Escalation Management
Live Chat
Omnichannel Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Track customer problems easily
Simple and flexible support solution
Multiple knowledge bases are easy to set up
Decent ticket system for agents
Seamless integration with multiple communication channels
Highly customizable including self-hosted and flexible deployment
Includes knowledge base, help desk, chat, feedback in one suite
Cons
Details are not available for reporting tools
Navigation needs improvement, according to some software users
Junk mail not filtered properly
Navigating the admin console can be somewhat challenging
Theme adjustments can be tricky for certain users
