Acumatica Cloud ERP Reviews

“Quick inventory and pricing access

Pros

At this point I'm really excited for this to go live. I know I might be taking in a lot at once but I'm eager to see it all come together.

Cons

As someone working in outside sales I mainly need quick access to inventory and pricing. My customers usually care about two things only how much it costs and how fast they can get it.

“Real-time reporting and dashboards

Pros

What helps my team the most is the reporting and dashboards. I use them to dig into data quickly, adjust goals and make faster decisions by creating and updating insights on the fly.

Cons

Looking at the construction edition of this tool I feel some features lag behind compared to other industries. From my perspective it often seems a few years behind the e-commerce and distribution versions.

“Flexible medium-sized business tool

Pros

This tool works well for medium-sized businesses and I like that I can shape it around our specific needs. Having the option to host it on-prem is also a big plus for us.

Cons

With all the customization available I've noticed it's easy to overdo it. From my experience having a strong ERP developer, a capable admin, great documentation and close coordination with the VAR makes a big difference.

“comprehensive reporting for growth

Pros

It took us about five months to get everything ready with just two people on our side. What stands out to me is the level of reporting we now have which goes far beyond what our old CRM/ERP ever offered and supports our growing needs much better.

Cons

At times I wish some fields were easier to adjust. From my side needing backend reporting or coding just to configure columns or required fields during quoting feels tough.

“configurable and flexible platform

Pros

What I value most here is the flexibility and the ability to configure and customize things the way we want.

Cons

Our team has found that getting the most value often requires paid add-ons or extra customization. In my case that added both cost and complexity.

“simple layout with strong flexibility

Pros

From my side flexibility is a major strength. I also appreciate the simple, clean layout, how easy it is to work with day to day and the Velixo reporting.

Cons

I'm hoping the customer and vendor balance transfer feature improves soon. From what I've seen some default reporting options still feel underwhelming.

“small team ERP made easy

Pros

After a failed attempt with another ERP I was looking for something easier for a small team, reasonably priced and able to grow with us. This platform checked those boxes and pushed us to rethink workflows and clean up our processes. I also like being able to see everything the team is doing, from purchase orders to payments, without chasing updates. Working with the right VAR made a huge difference for us.

Cons

Using this tool I've seen many impressive features but quite a few require add-ons or extra fees. In my experience while some integrations caused issues early on switching to this tool's payment solution saved us money even though we lost some functionality and had to upgrade sooner than planned.

“advanced ap/ar integration

Pros

Compared to what I used before this feels far ahead in terms of functionality. Having all AP and AR transactions in one place has made life easier and integrating with Acupay has helped us collect payments more efficiently.

Cons

From my perspective this tool was extremely hard to implement. I also struggled with support access as relying on expensive VAR help didn't fully resolve issues and tasks like time card imports and invoice template changes were especially frustrating.

“strictly for certified accountants only

Pros

One feature I rely on is the ability to create custom reports and track data at a very detailed level.

Cons

I've found that this system leaves very little room for error. For me it feels designed strictly for experienced professionals and not ideal for companies without an in-house certified accountant.

“Improved controls with aP automation

Pros

What's helped our controls improve is the newer AP automation and workflow setup.

Cons

When selecting branches I wish I could see branch descriptions on every screen. From my workflow standpoint that would reduce confusion.

“Document automation improves efficiency

Pros

I really like how document automation and reporting work together. Being able to access important information quickly makes a big difference in daily operations.

Cons

Lately I've been running into some installation issues. From my end that has slowed things down a bit.

“Developer-friendly feature set

Pros

What stands out to me is the set of features developers can use to build improvements that directly benefit customers.

Cons

Looking at it from a developer's perspective I honestly can't say there's anything I dislike. My experience on that front has been neutral.

“aI powered automation

Pros

AP automation has been especially useful for me particularly the AI feature that turns PDF invoices from emails straight into bills.

Cons

At this point nothing stands out as a concern for me. I plan to review R2 and share any feedback directly with support.

“Missing basic features, frustrating...

Pros

Speed has been great for me. Since it's cloud-based I can access it remotely and it's easy to adjust based on how our company works.

Cons

I've noticed that some basic features like entering credit card charges simply don't exist. In our case we had to build a workaround process which was frustrating given that the feature can't be added at all.

“Highly customizable for all users

Pros

What I like is how customizable it is for both non-technical and advanced users. I can build reports, tweak workflows, add fields and adjust screens while advanced users can connect other systems through APIs without losing changes during upgrades.

Cons

So far I've only come across benefits while using this tool. From my experience it has met expectations without obvious downsides.

“cloud platform for clear visibility

Pros

From my experience this cloud platform supports business planning and digital operations really well. I like how it connects different parts of the business and gives leadership clear visibility through financials and client interactions.

Cons

In my opinion the interface needs improvement. I feel performance would be better if unused fields could be hidden and the overall report design could be more polished.

“reliable accounting but implementation costs can be high

Pros

Search works well for me and the screen layout feels thoughtfully designed. The accounting side has been reliable, stays current with rule changes and features like check printing and banking automation have met our needs. Our accounting team chose this after reviewing several options and they've been happy with it.

Cons

From my experience implementation costs can be high due to third-party consultants. I've also found that modifying existing reports isn't very easy.

“simple system reduces clicks

Pros

Most of the time the system works the way I expect it to which made learning it much easier. I also appreciate that completing entries and analysis takes fewer clicks than other products I've used.

Cons

Like most ERP systems I've found the out-of-the-box financial reports hard to configure. For us integrating Excel solved that issue and made reporting much easier.

“smooth month-end processing

Pros

This platform has made month-end much smoother for me by keeping everything in one place. I can easily switch between transactions without losing context which saves a lot of time.

Cons

While processing customer refunds I've noticed that the AR and AP modules don't communicate with each other. After entering a refund I still have to manually handle the check since it doesn't flow into AP automatically.

“User-friendly and easy adoption tool

Pros

From my experience the system feels very user-friendly. Learning how to use it didn't take long which made adoption much easier.

Cons

Automation feels limited although I know we didn't roll out the entire ERP. That has affected how aligned things feel.

“convenient automated expense tracking

Pros

What works well for me is how easy it is to log in and automatically pull receipts from specific time cycles. That convenience really helps with tracking expenses.

Cons

At times I struggle a bit with navigation though I think that may be because I only use the system once a month.

“Payroll challenges and limitations

Pros

There is a lot of potential here and I see the value in the data it aims to provide. I especially like the idea of accurate job costing in the Construction Edition even though I haven't fully benefited from it yet since job reports only show lifetime costing.

Cons

When it comes to payroll I've run into several issues. Reports are very limited, difficult to export to Excel and there's no easy inquiry functionality. Processing a final paycheck requires contacting support, error reversals are complex, AP releases feel excessive and extracting usable data overall is extremely challenging.

“simple navigation after learning

Pros

Once I understood the basic layout navigation became simple for me. Each module follows a similar structure which makes it easier to move around and figure things out independently.

Cons

I've noticed there are many different ways to complete simple tasks. While flexibility is nice, I find it makes training harder since there isn't one consistent method for things like invoicing or returns.

“Reliable and detailed database

Pros

I appreciate how well information is stored and how many options exist to include detailed data. It works well for me as a reliable database system.

Cons

Overall usability has been tough for me. I feel it requires extensive training, documentation is hard to follow, support responses were limited and the interface feels bland and confusing without helpful prompts.

“Generic inquiry and excel access

Pros

One thing I really enjoy is creating Generic Inquiry reports and exporting data to Excel for analysis. Being able to access and work with data from anywhere has been a huge plus.

Cons

Honestly I don't dislike anything about the system so far based on how I've used it.

“Fast configuration and tenant setup

Pros

Configuration feels easy from my side and setting up tenants can be done quickly. That speed helps a lot during implementation.

Cons

From my point of view reporting could be stronger and controls would benefit from being more configurable during setup.

“Difficult interface for accountants

Pros

What I like most is that everything is cloud-based. Having access without worrying about local systems would make daily work much easier for me.

Cons

Personally I find the tool very difficult to use. Coming from an accounting background rather than coding the interface and help resources feel overwhelming and tough.

“Ease of use and great for reporting

Pros

Ease of use stands out for me along with the ability to design custom reports. Both features support better decision-making.

Cons

Some challenges have come up for me when importing data from our subsystems which hasn't always gone smoothly.

“Versatile and highly customizable

Pros

This solution can handle almost anything a company needs. I value how highly customizable it is to match different business requirements.

Cons

At times I've experienced sluggish performance. Too many clicks are required to complete tasks and the GUI feels outdated and clunky.

“Impressive opportunity management

Pros

Opportunity Management has been especially impressive for me. It's one of the strongest features I've worked with so far.

Cons

In my experience, certain reports take a long time to load especially with large data sets. Aside from that, everything else works quite well for me.

“cloud-based tool with frequent updates

Pros

Everything being cloud-based, combined with frequent updates, works well for me. The addition of direct support has also been a positive change.

Cons

I've noticed the system can be buggy especially after updates. New releases often introduce new issues, key functionality like WMS is missing and relying on multiple add-ons seems to increase instability.

“Mobile-friendly system upgrade

Pros

Moving away from our old system felt like a major upgrade for my company. Using software that's mobile-friendly, fast and not tied to one network has truly changed how we operate.

Cons

The main improvement I'd suggest is an easier way to migrate from other systems, such as Fishbowl. From my side, that transition could be much smoother.

“Efficient operating system performance

Pros

The operating system performs well overall in my experience. Help resources are fairly useful, data re-entry is simple, amendments are easy to make and projecting demand and supply is fast which really supports quicker decisions.

Cons

Really, I haven't encountered any major issues. The only area I feel needs attention is the time registration system, along with some improvements to departmental functionality. Otherwise, it performs very well.

“adaptable business management solution

Pros

This has been one of the most adaptable business management solutions I've used. Working across sales, finance and production has become easier and real-time reporting helps me manage workloads, plan better and securely track processes that were once manual and time-consuming.

Cons

During installation, I found that it takes time and can slow down the system. From my experience, the mobile app also lacks features available on desktop and compared to the market, the pricing doesn't feel very competitive.

“Interface with helpful support

Pros

The interface works well for me and whenever I run into an issue, help is readily available. Re-entering details is simple making amendments easy and using dashboards with generic inquiries speeds up demand and supply projections. This has saved me a lot of time and effort in collecting information and coordinating tasks.

Cons

Some reports are difficult to customize and a few features require a deep level of understanding. At first, signing up felt challenging but overall the system handles and fulfills our requirements with ease and nothing has disappointed me so far.

“Excellent ERP for midsize businesses

Pros

From my perspective, this is an excellent ERP for midsize businesses. What I like most are the generic inquiries, they make reporting very easy. Deployment is simple and the support team is always active and ready to assist with errors or updates. It's a strong tool for customizing reports efficiently.

Cons

Honestly, no major problems have come up for me. The only area that could use improvement is the time card system, along with some enhancements to the efficiency team but otherwise it does a great job.

“automated financial reporting benefits

Pros

What I've noticed is that this tool has transformed our financial reporting. Tasks that were previously manual are now automated making us more professional and reliable. Handling customer relations, invoicing and the sales funnel is much smoother which helps us serve clients with accurate information every time.

Cons

While it generates great reports I've noticed that processing can be slow at times. The email system could be better integrated, templates would be helpful and occasionally the mobile app doesn't perform as well as the desktop version.

“solves cross-department challenges

Pros

For me it solves major challenges across sales, planning, accounting and finance. We've implemented it across departments and it has allowed us to organize data efficiently, process orders timely and get closer to our customers. Procurement reporting is far better than the manual methods we used before.

Cons

There still feels like a gap in reporting and in my opinion the integration between production and sales orders needs attention. Initially, the dashboard felt overwhelming due to too many icons and I wish there were better options to hide unused features.

“customizable dashboards for users

Pros

One feature I appreciate is the ability to customize dashboards for each user. This has made it much easier to keep track of individual workflows and priorities.

Cons

The way tabs are organized doesn't work well for me and I feel it could be much simpler and more simple. Although the search bar is powerful, it's hard to use effectively without building a custom dashboard.

“well-integrated ERPbut customizations not easy

Pros

From my side the ERP feels well integrated and ready to use with minimal customization especially for verticals like Construction or Manufacturing. Pricing and licensing options are also well-suited for mid-market and small companies making it more accessible than other cloud ERPs.

Cons

Customizations haven't been easy in my experience and the system isn't ideal for deploying a single ERP instance across multiple countries. The mobile app also feels limited compared to the web version.

“Web-based access with smooth navigation

Pros

I like that it is web-based so I can access information from nearly anywhere. The search functionality helps me navigate modules quickly which keeps workflows smooth.

Cons

I primarily use Google Chrome and unfortunately the lack of proper multi-browser support has been frustrating, as the tool doesn't work well there.

“Easy implementation and scalable tool

Pros

After reviewing several ERP options we chose this tool because it was easy to implement and scalable as we grow. I also appreciate the Help system it allowed us to learn many tasks on our own efficiently.

Cons

From what I've seen the Report Designer is the least user-friendly feature. It gets the job done but it's far less simple than other parts of the system.

“Focused on growth and integration

Pros

In my experience it stays focused on growth and integration. It gives me excellent control over how I use data whether that means bringing in external information or driving actions directly from the platform.

Cons

There are still growth areas especially around real-time, event-driven API interactions which may not meet the needs of more cutting-edge businesses yet.

“smooth transition and implementation

Pros

Our transition and implementation went very smoothly. We had little time to go live and no staff experienced with ERP systems but Acumatica's user-friendliness made the process possible.

Cons

Nothing really comes to mind that I dislike about ACM. In fact the more I learn about it the more I like it.

“approachable and simple interface

Pros

I find the interface very approachable once you learn where everything is located. Navigating feels natural and tasks are easy to complete.

Cons

Understanding how the database tables connect has been challenging for me. Since I've used the tool for less than a year and focus on creating reports, building the ones I need hasn't been easy.

“User-friendly for subcontractors

Pros

Switching to this tool was initially intimidating for us especially with long-time users accustomed to old construction accounting software. But ease of use and the platform's functionality for subcontractors with multiple ongoing projects won us over quickly.

Cons

I do have some concerns around billing, WIP and inventory processes but I'm confident we'll work through these as implementation continues.

“Efficient tracking with templates

Pros

What I value is the overall interface and the ability to search for GL accounts by name. Features like sub-jobs, sub-accounts, cost codes, nonstock items and reporting tools make tracking much easier. I especially love the copy and template functions, it saves so much time when repeating invoices or correcting mistakes.

Cons

Not all reports are customizable which has been limiting. I wish aging reports and invoices could be tailored by customer or customer range and user roles feel overly convoluted. Tasks like granting access to add accounts or editing 1099 fields after invoice closure have been difficult.

“Deeply configurable framework

Pros

The framework stands out for me. This tool offers deep configurability through Generic Inquiries, Reporting, Dashboards and developer tools. Being able to customize the system while treating information as a first-class citizen really sets it apart.

Cons

Submitting issues isn't always easy. I don't want to involve my VAR every time especially when I'm just hoping for a fix in a future release. The feedback site helps but specific scenarios are hard to address and frequent upgrades can feel overwhelming to keep up with.

“End-to-end business management

Pros

I find this platform easy to use for managing business end-to-end, from shopping cart to cash, procure-to-pay and even CRM. Whether you're a distributor, manufacturer, or service provider, it covers all business needs.

Cons

I don't have anything I dislike about this tool at this point.

“Flexible sandbox environment

Pros

My favorite part has been the sandbox environment. It provides a great foundation while allowing us to quickly build and adapt the system to meet our company's specific requirements.

Cons

The reporting tools could be much stronger. Generic Inquiry and Report Writer feel basic and I'd like better cohesion between them, such as easier exports and re-imports through Excel especially when working with catalogs and images.