Buildertrend Reviews

“Meets my needs but soooo expensive

Pros

This app handles everything I need. It manages finances, contracts and proposals.

Cons

I found the cost to be prohibitively high for what I can afford because I'm a small-town remodeler.

“Integrates well with QuickBooks

Pros

One feature I really appreciate is the ability to rename clients however I want plus I can add unlimited photos. The way everything is organized is excellent and syncing payments with QuickBooks works brilliantly.

Cons

A frustrating thing for me is that filters stay applied and don't clear automatically so I sometimes get stuck looking at the same filtered results.

“inflexible with fixed costs

Pros

The time clock is super easy to use and I genuinely like the built-in takeoff feature.

Cons

I'm annoyed that I can't apply taxes to estimates or invoices and I find it inflexible when dealing with fixed-cost items, time-and-materials billing or projects that require multiple contracts or different structural setups.

“appreciate the messaging system

Pros

I love the messaging system. My clients can read and reply straight from their own email which is especially helpful for older folks who aren't comfortable with technology. It also keeps every conversation organized and on record for our team. Midway through a thread, we have the option to switch to a team-only chat inside the client's conversation and I find that feature very useful.

Cons

I feel like it is no longer getting updates.

“Provides detailed reports

Pros

Using it was pretty simple and I was able to generate thorough reports that I needed for making informed decisions.

Cons

Overall I haven't run into any problems. Everything is working smoothly and I don't have any issues.

“Has all the features we need

Pros

For our team it provides nearly every feature we need to get the job done

Cons

I've noticed it's somewhat disorganized and doesn't keep our documents properly separated.

“ability to track change orders

Pros

Being able to track change orders made a huge difference for our billing workflow and I find the scheduling interface very user-friendly and simple. It's simple to tweak small items without needing to rebuild an entire schedule from scratch.

Cons

I'd like to see more customization options so we can better adjust the platform to feel unique to our company.

“customer support has gone downhill

Pros

Back in 2017 when I began using it their team was so helpful and customized the different modules to fit our company's needs. After the company was acquired, however, I noticed that ongoing product support wasn't nearly as strong.

Cons

I didn't receive the same level of service after the company was bought out.

“excellent for proposals and billing

Pros

It's great for preparing proposals, handling billing and processing change orders. The client portal is very user-friendly, the scheduling tools are reliable and I've received top-notch support.

Cons

The price is on the high side and I noticed the CRM layout along with ACH payment processing could be sluggish. Juggling multiple accounts under one client was a bit difficult for me, though they eventually sorted out most of those problems.

“Tries to do too much

Pros

For my construction business it really serves as a one-stop shop for everything we need.

Cons

It tries to handle too many things at once and because of that none of its features are particularly strong.

“clean interface

Pros

I really appreciate that it has a tidy interface that makes it easy to move around.

Cons

The sheer number of features feels overwhelming and makes it seem a bit complicated. The tools were simply too much to handle.

“Lets me monitor task status

Pros

I like that it lets me keep every client's details inside a single app. From the start through completion of each job I can monitor the status of tasks and track payments tied to each project. I can also add change orders and record payments for materials and labor.

Cons

We didn't find any real drawbacks. The interface is simple to use but we felt the pricing was somewhat high for our budget.

“Friendly client-facing portal

Pros

The client-facing portal, the selections workflow and the way messages and communication are organized have been really helpful for me.

Cons

I wanted there to be more backend financial features so I could handle budgets and reporting with greater flexibility.

“solid choice for construction industry

Pros

I think it's a solid CRM suited to the construction industry.

Cons

My team and I find the integrations limited so it ends up being fairly hands-on for our tech people.

“effective for team coordination

Pros

It really brings the whole team together so projects are coordinated properly and everything is much clearer.

Cons

I don't have any major complaints. Sometimes I publish the schedule online before I've finalized all the details but I'm still learning and really appreciate the training courses that help me work through those hiccups.

“Great for creating and sending estimates

Pros

I really enjoyed building and sending estimates through it. After you invest the time to set up your templates and list out cost items, you essentially end up with a complete workflow that any salesperson can pick up and use without trouble.

Cons

I noticed that for years their team would roll out occasional updates and add new features. That stopped, though, once they were acquired by Buildertrend and I'm not sure whether updates have resumed since then.

“centralized solution

Pros

I appreciate having everything building-related in one place. The selection tools work really well and managing my calendar alongside all project documents is super convenient. Being able to handle purchase orders and change orders through the same system makes my workflow much smoother.

Cons

The toughest thing is how they constantly update and modify features, it's a double-edged sword really.

“Helpful support team

Pros

The software is really helpful for our needs. Customer support has been very helpful and the training they provide is outstanding.

Cons

Honestly there are so many features packed into this thing that I feel overwhelmed trying to learn everything. I just don't have enough time to explore all the capabilities it offers.

“easy to understand

Pros

Found it easy to use. The interface feels natural and simple to understand.

Cons

Everything's been fine and I don't have any negatives to mention.

“complete solution for construction industry

Pros

As someone in construction I find this software extremely detailed for running a construction company.

Cons

Although I appreciate its features I feel it is expensive for our small construction firm to realistically afford or manage on a tight budget.