Buildertrend Reviews

“Keeps my team aligned

Pros

It really does pull project management, scheduling and communication together into one hub. I rely on it to keep my field crews, office team and clients consistently on the same page throughout the entire project lifecycle. Having that single source of truth cuts down on confusion, delays and missed details making collaboration smooth from start to finish.

Cons

At first the breadth of features felt a bit overwhelming to me. I also noticed some overlapping tools that take time to set up so they match our internal workflows.

“Terrible support

Pros

I've found the software to be pretty solid and loaded with features but it does take me a considerable amount of time to learn how to use everything effectively.

Cons

Their customer service is horrible and they don't seem to make advancing the technology a top priority. They also make it very difficult for me to retrieve my information or export it if I decide to cancel.

“complex software

Pros

I was excited to try a tool that actually worked and helped simplify what we were doing making it easier to manage our huge workload of projects.

Cons

Rather than being user-friendly and easing our burden we found ourselves lost trying to locate various items, constantly having to rearrange and re-enter information we'd already added. We were told the software supported custom builds but in practice it couldn't really handle those properly at all.

“amazing scheduling and client-communication features

Pros

For my day-to-day work the scheduling and client-communication features are what I rely on most. I can coordinate subcontractors, keep tabs on project progress and push live schedule updates to homeowners in real time all within a single platform.

Cons

We hit a few bumps at the start especially when bringing over our legacy projects into the system. And some subcontractors were slow to adopt the app so not everyone switched over quickly.

“easy to send large payments

Pros

This tool made it pretty simple to send large, secure payments to my contractor without hassle. I also found it easy to track and handle each payment line item one by one which kept everything transparent, organized and manageable even for complex projects with multiple milestones or invoices.

Cons

I did notice that it slowed down how quickly the contractor received funds because I needed to confirm the smaller deposits that hit my bank and while that verification process made me feel more comfortable about the transactions I realize it caused some delay on their side.

“Brilliant support staff

Pros

What I truly value most is the level of support they provide. Whenever I have a question or feel unsure about something I can quickly jump into the chat or pick up the phone to call their support line and they patiently walk me through the steps until we find a workable solution. Their help is consistently reliable and I honestly think they're fantastic!

Cons

When a customer activates their account I as the builder lose the ability to edit their contact details which bothers me. Quite often we're working with older clients or people who aren't comfortable with technology and instead of me being able to update a phone number or email in ten seconds I end up spending a lot of time sending multiple emails or writing long instructions to show them how to add their info. It would save me so much time if it allowed builders to make those quick updates directly.

“accurate Job costing Budget tab

Pros

Everything's combined into one program and I find the new Job Costing Budget tab extremely accurate letting me manage the whole job budget from there. It also lets me make changes to the estimate after it's completed.

Cons

I found it a little confusing the first time I used it and the 'Selections' tab where homeowners pick their options isn't very user-friendly.

“everyone can check progress

Pros

It is really handy that I don't have to send dozens of photos. Everyone can see the progress themselves. My clients appreciate it too, many don't understand construction details so the photos make it much easier for them to follow along.

Cons

It took me a while to get the calendar and scheduling features to behave. I kept screwing up task dependencies and as a result items kept jumping around in the timeline in ways that felt unpredictable.

“convenient mobile app

Pros

The mobile app is a real highlight because it lets field staff, subcontractors and project managers update tasks, upload photos and keep communicating while they're out on site.

Cons

I often find the interface cluttered and it gets particularly annoying when I switch between the desktop and mobile versions since layout and controls don't always translate cleanly.

“Great feature set

Pros

Proposals, job costing and scheduling are standout features. It's an excellent platform for staying in touch with clients and monitoring project progress. We've actually closed sales because we had Buildertrend!

Cons

There's so much functionality that I don't utilize it fully and the 'college' training is only offered in a single location which is quite a distance from where we operate in Florida.

“Poor user experience

Pros

I've found it packed with a ton of useful features and their customer support has been outstanding.

Cons

Honestly the user experience feels terrible to me. It's been really difficult to get the hang of and I notice there's about ten times as many clicks required as necessary which makes it frustrating to use on both desktop and mobile.

“simple to use

Pros

Using it feels really simple and I find it's very user-friendly. I can control the whole schedule right from the app and every subcontractor I invite gets an instant notification so they stay up to date.

Cons

While I like the platform overall my subcontractor really disliked it because their phone kept getting frequent notifications which they found annoying and intrusive during the day.

“unfriendly design

Pros

I really liked the concept of being able to set up a client portal for my clients to use.

Cons

Because of its bulky design it felt at first like it was all too easy to accidentally push information into sections where I didn't want it stored which was worrying. They also didn't give me any real time to learn the platform before forcing me to pay for a subscription. I would have been much more likely to commit to a longer plan if they'd allowed me a proper period to get acquainted with how it works.

“Doesn't understand the canadian tax system

Pros

Well I think this could be a solid choice for a builder located in the USA.

Cons

The software didn't really suit the electrical side of our business. They had told us their system supported Canadian tax so because we're in Canada I pushed for clarity and would recommend you ask tough, specific questions before committing. After several months of training with the platform, we came to the conclusion that BT wouldn't meet our needs. Our main and most significant issue was the awkward, complex way Canadian tax was managed and it felt like they weren't motivated to fix that problem.

“simple to get started with

Pros

It's really simple to get the hang of. I appreciate the great tutorials and contacting customer service is not hard.

Cons

Honestly I don't have anything negative to say.

“customer service is lacking

Pros

I enjoy how it keeps jobs organized and I can customize it to fit my workflow as long as I keep the setup simple.

Cons

Customer support leaves a lot to be desired. I've often had to wait a while before getting a reply.

“Well structured interface

Pros

It consolidates all of our job information into a single spot. The interface is really well-organized and their academy resources have been useful when bringing new team members up to speed.

Cons

I notice they roll out updates frequently but the newer releases don't always improve things and sometimes feel like a downgrade.

“easy scheduling

Pros

I've found the scheduling to be simple and easily reusable across similar projects.

Cons

Unfortunately it doesn't sync with our accounting software (Sage Intacct Construction).

“Requires a lot of manual work

Pros

When it comes to the project-management side I think it functions well. The support team gets back quickly and I find the AI chat feature genuinely helpful.

Cons

It's clearly not built with the UK in mind. I have to add VAT manually to every single proposal, quote and invoice which is time-consuming and error-prone. The QuickBooks integration is extremely basic and seems restricted to one user account so syncing and multi-user workflows are a headache. There's no proper concept of corporate clients with multiple contacts. Instead every individual contact is treated as a separate client which makes managing larger accounts awkward. Entering bills feels much slower than in QuickBooks and there are no OCR capabilities to speed up invoice capture which these days I expect as standard. The CRM is pretty rudimentary and reporting is disappointing. I can't even pull a simple figure for how much I've invoiced across all projects this month which is a basic requirement for running my business.

“Quick customer service

Pros

My customer service experience has been quick and personable and they help tremendously! Honestly they're incredible and I adore the interface!

Cons

I don't find anything I dislike significantly.