Foundation Software Reviews

“Using it for Project Management

Pros

So far I have been enjoying how it keeps all the documents in one spot and I dont have to open multiple files to find something related to one project.

Cons

Can be a little tricky trying to navigate the software at the start.

“Accounting, but nothing more

Pros

Foundation electronically routes vendor invoices to the appropriate associates, which greatly improves efficiency. The system allows you to create your own job numbering system or generates one for you, making it easy to track jobs by numbers. It effectively manages all construction project accounting information.

Cons

The system is quite similar to Microsoft Access. Searching for construction projects is only possible by the job number; other search criteria require creating a list or report, exporting it, and then filtering it. Standard reports don't provide the necessary information, so one must become adept at creating custom reports or pay Foundation to do it. The Project Management Module is terrible, and the Dispatch Module is acceptable but has some quirks. Foundation consistently charges more for each module that improves the system, and each module takes you further away from the original system, which is strange. Adding a new client is a convoluted process where you enter the client, then enter the client's billing address through a different selection, and finally, go back to the client record to connect the billing address. It's an odd workflow.

“I used to LOVE Foundation Customer Support.....Used to!!!!

Pros

I started using Foundation in 2015 at my previous company, and I absolutely loved it. The customer support was excellent, with prompt callbacks and fantastic videos that made everything interesting and easy to understand. When I took over the office for my current company, it took some time to convince my boss to switch from Sage to Foundation due to the higher cost. However, I explained the significant benefits, and finally, I got the green light. I was incredibly excited to have Foundation back, especially because of the exceptional customer service I knew I would receive.

Cons

The implementation process has been dreadful! The customer service response time has been a nightmare, far from what I was expecting. Initially, the training sessions were scheduled weekly, but they started canceling my meetings more frequently. After expressing some frustration in an email to a different trainer in my group, I was never put on the calendar for training again, and I wasn't even informed of the decision. I didn't receive month end close training or bank reconciliation training. Today, I had to submit a service call at 1 PM PST because my project in HQ is not in the cloud, preventing me from sending an RFI with attachments that need to be addressed tomorrow. I was told I'm first in line for a call back. Fast forward to 3 PM PST when I followed up, and I was informed that the next available representative would call me. It's currently 4:41 PM PST, and I still haven't received a call back. I don't even have an account manager I can contact to resolve the issues because my implementation support has been unhelpful. I'm truly disappointed and even embarrassed that I suggested this software to my owner.

“Very poor for anything with sales - we have aggregate sales.

Pros

For my specific use, I don't find anything appealing about it.

Cons

Dealing with aggregate sales and billing for hauling to customers, I find the software to be unfriendly and challenging. Importing scale system information is difficult, and the invoicing process requires an excessive number of steps.

“Good software for construction

Pros

Foundation's job cost integration for cost analysis and the capability to integrate with build to win and bid to win software are valuable features.

Cons

It would be helpful if the software included certain basic functions, such as the ability to control retainage in unit price billing and create estimates. This feature is critical for calculating 10% or the first 50% on contract calculations. Additionally, the ability to change the client's name for a job, especially when the LLC initiating the job undergoes a name change, would be beneficial.

“AMAZING Software

Pros

Everything about Foundation is exceptional! The support and knowledge of their employees are unparalleled. They are extremely professional and polite, always updating the system to improve efficiency and providing shortcuts that save time. They offer numerous opportunities to learn more about the software through videos, online calls, and in person classes.

Cons

Our company has had such an amazing experience with this software that I can't think of anything I like least.

“Best Accounting Software for Construction Business

Pros

I like that we can handle AIA billing and certified payroll with this system.

Cons

The software does not run on a cash basis and is very difficult to use when it comes to changing posted items.

“Customer Support

Pros

We mainly utilize Foundation for accounts receivable, accounts payable, and payroll. It's easy to use, although there are many functions we still haven't explored. I'm sure if I took the time to learn the other areas, it would make my life easier and reports more accurate and efficient. The best part is the customer support. Whenever I make mistakes, they always come through and fix them!

Cons

At the moment, I can't think of any cons for this software.

“Joseph M Zimmer

Pros

We absolutely love the customer support. Whenever we log a call, we have someone on the phone within an hour, ready to help us solve our problems.

Cons

We have a contractor who insists on using their own version of AIA for billing, which has been modified to force everyone to use it. It would be great if Foundations could add this contractor's version to the dropdown menu.

“Review of Product Software

Pros

The integration of Foundation into our existing process systems has been seamless. The accounts payable, accounts receivable, and payroll modules are essential for our company. It's a great platform for everyday use.

Cons

This software is well designed and has few limitations. We are extremely satisfied.

“Foundation is great for mid size contractors

Pros

We appreciate the software because it allows project managers to view costs and review job details in ways that other accounting software couldn't do.

Cons

We would appreciate being able to utilize lien waivers or contract/PO templates in a more user friendly format. Due to the software's lack of user friendliness, we have to handle these processes outside of the software. It would also be helpful if we could schedule call backs instead of waiting for a callback at a potentially inconvenient time.

“Outstanding Product

Pros

The ease of use is impressive. When I joined the business, the software was already in use, and I had to teach myself how to navigate it. Whenever I didn't understand something, all it took was a phone call to receive help. The associates were friendly and knowledgeable, guiding me through everything I needed to know. If there was something I needed the software to do that it couldn't, a simple phone call would get someone working on it, making it happen. For example, we used to manually enter data into a spreadsheet for sales tax reports, but they helped me set it up to pull data directly from Foundation. It saved me hours of work and eliminated errors. I can't praise the staff at Foundation enough for their incredible support.

Cons

The only thing I haven't figured out yet is how to incorporate our subcontract agreement into Foundation so that the software can handle it automatically instead of doing it manually. It's not a con; I just haven't figured it out yet. Overall, I haven't found any cons for this software.

“Why I like Foundation Software

Pros

I liked how the AIA billing and Certified Payrolls were integrated into the software. Before, I was using Excel for my Certified Payroll Reports. Foundation Software is very intuitive.

Cons

Honestly, there's nothing I dislike about the software.

“Simple Review

Pros

The customer support is outstanding. They collaborate with you to solve issues and create solutions.

Cons

Adding simple notes to entries can be tedious, and the software can feel clunky compared to other options.

“User of Foundation for 14 1/2 yrs.

Pros

Foundation is quite intuitive. I use it for eight of my companies, primarily in the construction industry. It provides all the necessary reporting and tracking features. Currently, I'm utilizing the GL, AR, AP, PR, and Job Costing modules. Over the years, I've encountered complex situations in the reporting area, but Foundation was always there to help me set things up according to my needs.

Cons

I can confidently say that theres nothing I don't like about this software.

“Foundation has delivered as promised

Pros

The support staff is responsive and knowledgeable in addressing our questions.

Cons

Like any software conversion, there were some challenges along the way. However, Foundation was responsive throughout the process.

“Glad I switched to Foundation

Pros

I absolutely love everything about Foundation, the interface is user friendly and intuitive. The reports are valuable, and there's a report available for every need. The customer support is exceptional. Foundation significantly simplifies my daily and monthly administrative tasks compared to my previous software.

Cons

I genuinely can't think of anything negative at this point. It would be helpful to have the option to interact with customer support via email for straightforward questions, instead of waiting for a call back.

“Horrible IT

Pros

Exporting reports to Excel allows for easy data filtering.

Cons

The software frequently crashes, freezes, and displays error messages. It's difficult to select or unselect data for specific report running. There's too much clicking involved, and not enough options to keep hands on the keyboard for data entry. Running reports while using document imaging is not possible. The training videos are too long and it's hard to find specific information within them. The examples in the training videos sound like the presenter is unsure of what they're talking about. The IT assistance is terrible. The entry screen cannot be resized to assist with reading, and the data entry screen is too wide to fit without scrolling. IT personnel don't understand how the AP module works and struggle to interpret error messages or identify specific issues with entry.

“Foundation Software helps our company

Pros

We adore the seamless integration between job costs, payroll, and A/R, A/P. It's easily accessible.

Cons

It would be beneficial if the software provided a bit more flexibility for printing documents and retrieving information.

“Great Product and Out of this World Customer Service/Support

Pros

I had concerns about migrating from our previous product, but the Foundation team guided us through the process step by step. Thankfully, we didn't experience any of the horror stories I had heard.

Cons

Creating custom reports could be more user friendly and intuitive. While I know I can reach out to support for assistance, I would prefer to be able to handle it myself.