Teresa
Construction, 1-10 employees
More than a year
“Ease of Use”
Pros
I really value how easy it is to use and how smoothly I can schedule appointments. The process is very simple and efficient, making it easy to manage my calendar and keep everything organized.
Cons
This product has issues when used with iPhones. It doesn't perform as well on these devices, and I've encountered several problems that make it less effective on iPhones compared to other platforms.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Corey
Construction, 11-50 employees
More than a year
“Overall better than others”
Pros
The ease of managing scheduling, appointments, billing, and backlogs is great.
Cons
I genuinely can't think of any cons at this time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Tiffany
Construction, 1-10 employees
More than a year
“Great for starters and small businesses!”
Pros
This software is quite intuitive for the most part. It offers all the essential features for scheduling, creating work orders, assigning tasks, invoicing customers, and syncing with your accounting system.
Cons
I mostly suggest updating the technician app. All my technicians are great at their labor work but struggle with navigating apps and using phones. More education or user guides for techs would be helpful. I also wish there was a better way to communicate between departments, like assigning tasks to the office team or having to-do lists.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
6
James
Construction, 1-10 employees
More than a year
“Service based business software for the little guy!”
Pros
Kickserv simplifies creating customer databases, work orders, scheduling repairs, and invoicing. It's the easiest tool I've found and covers everything a new business needs day-to-day.
Cons
There's no way to log cash or check payments in the free version.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9