Kickserv Reviews

Pros

I find it efficient with contact information and its extensive database.

Cons

I found it challenging to navigate with so many tools; I really got lost in the software.

Pros

I appreciate the simplicity and convenience of the software. It's quite intuitive.

Cons

I have no complaints. We've been using the company for 6 years now.

Pros

Kickserv is easy to use and navigate, very smooth for new users.

Cons

I'm not a fan of the notification feature since it's inconsistent with the times. Sometimes it's accurate, other times it's way off.

Pros

The key features for me are the maps that help route the techs effectively, it's simple, and I rarely encounter issues.

Cons

There's nothing I dislike about it.

Pros

I really value being able to review our customer base and handle billing with ease before we leave.

Cons

The reports could be more intuitive. It's not always straightforward to figure out how to get just a P/L number for the jobs entered.

Pros

It's really simple to use. The pricing is excellent for a company that's just starting out.

Cons

There are specific features I wish were available.

Pros

Keeping clients and techs informed about scheduled jobs is incredibly simple and effortless. The process for sending notifications is simple, ensuring everyone is updated with minimal hassle.

Cons

I don't have anything negative to say about Kickserv.

Pros

I like how easy it is to use and the quality of customer service.

Cons

I'd like to be able to modify some of the forms. The font is so small that many of my older customers have trouble reading it.

Pros

The mobile app for techs in the field is a great feature.

Cons

Uploading images can be slow when the service is bad, but that's only with poor service.

Pros

The best aspect is how simple it is to use. It's very easy to teach others.

Cons

Nothing really. I really like this product.

Pros

At Emerald Yards, we really value the wide range of features it offers. From its various tools to its comprehensive functionalities, each aspect is useful and contributes significantly to our operations. We find that it enhances our workflow and makes managing tasks much more efficient.

Cons

I can manage without the importing/exporting of data.

Pros

The simplicity of scheduling appointments and the overall calendar layout make managing appointments easy.

Cons

We back up all our info into QuickBooks. You can't start an estimate in Kickserv and sync it to QB. Only invoicing can be synced. If you sync an invoice in Kickserv, you can't change it on the Kickserv side.

Pros

I value how easy Kickserv was to use and understand. The interface was easy to navigate, and the reporting and analytics tools were incredibly useful for gauging my company's performance.

Cons

I don't like the limited customization options for reports and the restricted invoicing features.

Pros

I liked that I can manage all my jobs from one place in the browser. I can access customer information, navigate to their address, and call directly from the customer details.

Cons

The app and the web browser are inconsistent with each other, which is one thing I don't like.

Pros

The standout feature of this product is its customer service. The ease of use and the product itself are top-notch.

Cons

There are some limits on reports, but I always find a workaround.

Pros

Kickserv is easy to use and makes adjusting products and prices a simple task. The interface is designed for easy modifications, so you can quickly make changes without any complications. I love the reminders and scheduling options, and the team's quick responses and advice are fantastic, even when I ask unusual questions!

Cons

The mobile part of the software could use some improvement from our perspective. We have issues with attachments and viewing them in the field, though some of these issues might be user error.

Pros

This product is very user-friendly and needs minimal formal training to get started.

Cons

I can't think of anything off the top of my head.

Pros

We really like the Resources Calendar's week-at-a-glance view. It's easy to see each tech's schedule, job durations, and job types with color coding. This program is very intuitive with its large screens and no unnecessary tiny fields. Despite being pushed to use other major programs by our franchise, which everyone disliked, we've always stuck with Kickserv as our main tool. It's as easy to use as an iPhone! Skip the CRM advertised during the Super Bowl; everyone we know hated it.

Cons

The only issue I had was when it stopped syncing with desktop QuickBooks 2009. We didn't upgrade QB and had to manually enter sold jobs. It was worth it to avoid buying another QB program.

Pros

It's easy to use, and visually we can see each day and workers' schedules. Great record-keeping too.

Cons

I need to use work locations for some companies, which is more time-consuming.

Pros

It's designed in a way that's both intuitive and well-organized, which makes using it incredibly easy. The clear layout and logical structure make it easy to navigate and operate without any confusion.

Cons

I have no complaints about the software.