Consumer Services, 11-50 employees
More than a year
“Meh....not impressed”
Pros
It's fairly simple to use. The staff is friendly and you can call in directly.
Cons
I can't fix issues quickly, which costs us time, money, and unhappy customers.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
7
Functionality
5
Construction, 11-50 employees
More than a year
“Good for payment processing”
Pros
Payzerware is very user-friendly, and you can limit payments to either credit card or ACH, or offer both options.
Cons
Many of our customers don't get the payment links because Payzer's emails end up in spam filters.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Construction, 1-10 employees
Less than 6 months
“Crooks”
Pros
The program itself was excellent, but the customer service was rude and disrespectful.
Cons
The pricing structure is an issue, and they falsely advertised a free month trial. Also, their customer service leaves a lot to be desired.
Rating Distribution
Ease of use
10
Value for money
3
Customer Support
3
Functionality
10
Construction, 11-50 employees
More than a year
“DO NOT USE THIS PROGRAM”
Pros
This product is awful and should never have been released to the public. There are hundreds of issues, and their team can't seem to fix any of them. It will change your financials without your consent and can't be trusted.
Cons
Their customer service is awful. They don't fix problems. We use their program to sync with QuickBooks, and it's been a complete disaster. It changes our invoices to different amounts without us knowing, doesn't sync properly, and they haven't fixed any issues in the last year. They released software full of bugs that shouldn't have been given to customers.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
1
Mechanical or Industrial Engineering, 11-50 employees
More than a year
“Current Payzer User / Admin”
Pros
The software is incredibly simple to use and navigate. We can use it on our office desktops or on the go with our technicians.
Cons
There's nothing really bad I can say about it. It's always up and very reliable. Thanks!
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Construction, 1-10 employees
Less than 6 months
“Perfect migration from wintac to payzerware”
Pros
The product is very easy to learn. It had everything we needed and more. The data migration went perfectly. The entire Payzerware team has been helpful every step of the way. The online QuickBooks syncs flawlessly.
Cons
The Profit Rino flat rate add-on package is not nearly as robust as the program offered by Profit Rhino itself.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, 11-50 employees
More than a year
“Payzer Review”
Pros
I found it super easy to use, and it was not hard to navigate to get things done in a day's work.
Cons
I don't have anything bad to say because as a CSR, we only used it for payments, but the billing side was handled by a different department.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Consumer Goods, 1-10 employees
Less than a year
“Great app”
Pros
What I liked most about this software was how simple it was to get a down payment from customers who wanted to start right away.
Cons
What I liked least about this software was how long it sometimes took for payments to go through when I needed them to.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Construction, 11-50 employees
Less than 6 months
“Payzer”
Pros
We've just started using Payzer, and compared to other finance options we've tried, this offers better value for us and our customers.
Cons
We haven't really found anything about the software because we haven't used it much yet.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Construction, 11-50 employees
More than a year
“Payzer”
Pros
Field technicians have the capability to accept customer payments directly at the service location.
Cons
Too many random sync errors with QuickBooks, which means we have to manually change the payment memo somehow for Payzer to try syncing again.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Construction, 1-10 employees
More than a year
“Payzer Credit Card Processing”
Pros
It's easy to use. We've used it for probably 4-5 years and have never had an issue with money being deposited on time.
Cons
At times, the communication from their office falls short of expectations and is not as effective or clear as it should be.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Construction, 11-50 employees
More than a year
“Great option with Coolfront Integration”
Pros
This software integrates with our Coolfront software, and techs can take payments directly from Coolfront.
Cons
The card swipers are expensive at $125 each.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Construction, 11-50 employees
More than a year
“Quality and Support”
Pros
Payzer provides everything you need to get paid at affordable rates.
Cons
We're still waiting for some features to be added.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, 1-10 employees
More than a year
“Mobile swipe”
Pros
The ease of the app seems to be okay when using it.
Cons
The check reader appears to have performance issues and doesn't function as effectively as it should.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Construction, 1-10 employees
More than a year
“Super happy”
Pros
This software has made our credit card processing much simpler.
Cons
The software doesn't integrate well with our other software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
Less than a year
“Simple and effective way to make payments and keep track of invoices.”
Pros
One of the easiest apps to use on any device. The steps are straightforward and provide several copies of invoices, so you can keep track of everything effectively.
Cons
No complaints; the only issue I had was quickly resolved by their excellent customer service department.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Construction, 11-50 employees
More than a year
“Hands down the easiest and most user friendly interface in credit card processing!”
Pros
The user interface is very easy to navigate and understand. The recurring payment options allow us to charge monthly for our service agreements, something we couldn't do before Payzer.
Cons
I wish the software integrated with QuickBooks online. It works with the desktop version, but not the online one.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
More than a year
“Payzer has been very helpful for my business.”
Pros
It simplifies all my A/R processes into one central application and dashboard. The dashboard is very simple too. It lets me see all my A/R transactions in one place.
Cons
I'd like Payzer to add more financing companies like Wells Fargo and Synchrony to their app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, 11-50 employees
Less than 6 months
“Everyone with Payzer was very helpful getting us signed up and using the software!”
Pros
Payzerware is very impressed with how easy it is to use! I really like the automatic payments feature. The receipts are also more detailed than our previous credit card machine.
Cons
Having to log in each time. The option to match customers is a problem because I have several customers with the same name, and it keeps autofilling the oldest one.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Construction, 1-10 employees
Less than 6 months
“My experience was exceptional Matt Ciotti was my Rep he kept everything moving for us”
Pros
I like how efficient the software is, the easy access, and the quick customer service responses. We had a good experience all around, and the financing has taken our company to the next level.
Cons
The steep cost of the product is a significant concern and poses a problem for us.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10