RazorSync Reviews

“Prices keep rising

Pros

I needed a system to remotely access our customers' information and scheduling, and this accomplished that.

Cons

The prices keep rising. I've been using RazorSync for about three years now and am paying more than double what I initially did without any changes in my usage or improvements that benefit my company.

“RazorSync Review

Pros

I appreciate the layout being easy to read because it is not overcrowded. Information is accessible and well-labeled.

Cons

There are far too many steps to creating invoices. The county never matches the town. When setting up recurring payments, I have to manually input the amount for each work order, even when all the correct information is already set.

“Daily User my thoughts...

Pros

Using RazorSync daily, I experience both its strengths and weaknesses. Some days it works perfectly, and other days it has issues. These are my experiences with this program.

Cons

The improvement should be figuring out why we experience internal pages getting lost every other day. This has been happening pretty regularly since I started using the program. It slows down my productivity, and I can't do most of my work when it's down.

“I wear all the hats

Pros

I enjoy the flexibility of the invoice entries, allowing me to edit as needed.

Cons

I'd like to see an option to automate discounting and service charges for credit card payments when invoicing services.

“New User

Pros

The simplicity of technician invoicing and collecting payment in the field is a great feature.

Cons

I have to enter information repeatedly.

“Review

Pros

I handle scheduling customer appointments and field staff work schedules.

Cons

It seems to glitch from time to time, mixing customer data screens. If I'm not careful, it could cause significant issues.

“Razorsync

Pros

I didn't choose this product, but I do appreciate its mobility.

Cons

My colleagues and I have made suggestions, but none of them have been fully addressed.

“The new version of RazorSync still needs a lot of work

Pros

It's easy and simple to navigate when dealing with problems in the field. The app doesn't add to the issues.

Cons

I have to add an extra step to get to my work orders or work details. If the app doesn't load completely, I have to remove and reinstall it on my phone. Everyone is having the same problem.

“Great for Service technicians

Pros

RazorSync is an excellent tool for our needs as we move from job to job daily. Creating customers on the fly and invoicing them immediately is very valuable. Accepting payments later is a breeze, and being able to email our customers afterward for their records is fantastic.

Cons

My only complaint is how the software defaults to the "invoiced - paid" status after creating and editing an invoice. I don't understand why it does this by default. It should only change to that status once the customer has actually made a payment and we've processed it through the app by pressing the "payment" button.

“Convenient

Pros

Searching for customers, editing their information, and scheduling them is very simple.

Cons

Scheduling and editing scheduled appointments is very difficult.

“Less than stellar

Pros

The time management and attendance features worked very well for me.

Cons

Adding tasks or jobs was very convoluted and clunky.

“RazorSync Great Software

Pros

I love that I can add new clients and multiple addresses, phone numbers, and job titles. I can see the daily schedule, run reports, and track services we provide and need to provide soon.

Cons

When I have a name connected to an invoice, it can't be removed from the software, so I have to delete all the invoices attached to that name or service address.

“Easy to customize

Pros

The customizable options were great; now that we're using new software, I miss these features.

Cons

It seemed like fewer updates were being done and not really keeping up with the competitors.

“RazorSync

Pros

This program is incredibly useful for streamlining operations, and their customer service is great.

Cons

It could definitely use more customization options.

“Not quite right

Pros

I enjoyed interacting and training with the sales and onboarding teams. Their upbeat and positive energy made me feel good about doing business with their company. Their customer service is excellent, and they were accommodating, helping me use the product in various ways to fit my individual business needs.

Cons

The product itself needs a fresh look. If they hired a few designers to make it look and feel modern, it would help tremendously. However, the scheduling tool made me look at other products. Although I liked the drag-and-drop feature and the quick job scheduling, I couldn't get the view choices to work for me. Sometimes our scheduled jobs overlap for a particular user, making it look messy and hard to read.

“Was good. Glitchy now

Pros

QuickBooks sync and ease of use are significant for streamlining business for invoicing and collecting.

Cons

The service item search takes a while. Lately, the app and desktop version have been very glitchy.

“Learning curve was easy. Plan on attending Webinar to ensure I'm using full potential.

Pros

I've been using this for only six weeks. Learning the process to set appointments was easy. If I forget to complete a field, it won't upload but instead tells me what's missing. There's plenty of room for notes so the technician is well-informed before going to the customer's home.

Cons

I've only been using the product for six weeks and haven't found any cons yet.

“It's ok

Pros

It has nice features on the desktop, but not as much on mobile devices.

Cons

Field techs always have issues with syncing and updates.

“Has Potential

Pros

It's easy to see how navigation of the software should work. The schedule is clear and offers multiple views for daily, weekly, and monthly.

Cons

It's very glitchy. It works one day, kicks us out the next. Places don't seem to connect , for example, customer notes will appear in one spot for administration, but then the techs don't see it. Techs will enter customer notes, and administration can't find them.

“Useful for our Needs

Pros

Managing office notes and field technicians' jobs efficiently with integration from other software is the highest plus for us.

Cons

I don't think there's anything we dislike. For us, it's just a learning curve trying to make sure we utilize every aspect of this software.