Krista
Construction, 11-50 employees
More than a year
“Gulfshore Air Review of Service Titan”
Pros
I love the quarterly updates and the support from community groups for solving problems and suggesting feature updates.
Cons
Support with onboarding and after you start using the product needs improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Peter
Construction, 101-500 employees
More than a year
“ServiceTitan- the Full Featured Software Solution”
Pros
The smooth workflow from the initial customer call to scheduling, dispatching, field management, payment processing, and accounting resolution. 2. API integration with other software systems. 3. ServiceTitan Pro products, including marketing tools.
Cons
Transitioning from previous field management and accounting systems can be a bit tedious.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Zachary
Construction, 51-100 employees
More than a year
“Service Titan”
Pros
ServiceTitan aids in streamlining the scheduling and dispatching process. They offer many solutions for a contactless experience.
Cons
The accounting part of the software could use some improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Leon
Construction, 11-50 employees
More than a year
“The best CRM for the trades”
Pros
We admire how effortlessly ServiceTitan makes things for our customers. Automated text messages when a technician is on the way, online invoice payments, and fast online scheduling with real-time availability make it easy for us to do business!
Cons
The implementation and setup process is quite involved. Learning new features requires a lot of self-research. ServiceTitan helps as much as they can, but not having a dedicated account rep makes this a bit challenging.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
10